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Customer Service Project Manager

Location:
Wylie, TX
Posted:
February 18, 2024

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Resume:

Syed Hussain ad3qkv@r.postjobfree.com 903-***-****

summary of qualifications

10+ years of experience delivering complex IT projects with cross functional IT teams.

Extensive Experience Installing Network Infrastructure, Cabling (Cat5,Cat5e,Cat6,Cat6a,Cat7) DVR/NVR/Camera/Coax/IP/Wireless/Wired, System Fault Trouble-Shooting, Live Remote Video Streaming on Smart Phone, LPR - License Plate Reader High-Speed Cameras, Access Control & Alarm System, Audio Video (AV) Cabling and Media Room Setup, Intercom and Telephone Entry Systems, Network Cabling and IT Service, IT Turnkey Projects & More…

Good Understanding in identifying assigned cable pairs and Telephony color code.

Installations and Maintenance Service for construction sites, offices Buildings, retail business, Farm & Ranch, HOA/Community and other Businesses

Experience working with all window operating system.

Experience Installation Hardware and Software, Operating system upgrades, POS Systems, Self-checkout registers, thermal printers, laser printers, scanners, servers, PCs, Network Fax, RF, Internet Modem & Routers, thin clients, End user and Client support.

Extensive experience in Manage all aspects of Information Technology projects.

Ability to efficiently manage multiple projects at the same time & meet deadlines using sound judgment.

Experience in All Retail POS Systems Including Ruby Verifone, Gilbarco Passport, NCR, Trendar.

Performed Business Management, administrative duties & Customer service.

Organized, efficient & precise and Great attention to details.

Ensure that excellent customer service is provided to the client.

Proven ability to adapt quickly to challenges & changing assignments

Ensuring the business is in compliance with city and state policies.

Foster a work climate that inspires enthusiasm, mutual trust, respect, professionalism and teamwork.

Lead Team and other co-workers to ensure the project is completed within the given time frame.

Ensure project safety and employees are properly trained of duties to which assigned. And in compliance with work safety policies and protocols.

Experience in Various SAP Modules.

Business Process Experience in SAP Logistics (SAP MM, IM, IV, PP, and WM) modules including Implementations, Global Roll Out’s and Production Support.

Sound knowledge and expertise in Requirement gathering, Gap Analysis, Design, Development objects

(RICEFW) (Reports, Interfaces, Conversion, Extension, Forms, Workflow) and Configurations.

Experienced in ASAP Methodology.

Extensive experience in configuration of SAP MM, IM, QM, BW & WM modules including Integration to

SD & FI-CO Modules.

Configured and Customized Master Data for MM: Material Master, Vendor Master (partner functions),

Outline Agreement (Quantity/value), scheduling agreement, Info Records, Source Lists, Subcontracting

(Third party) and Inter-company purchasing STO, Output determination, and Account determination for goods movement, Release Strategy for Purchase Requisition (PR) and Release Procedures for purchasing documents.

Experienced in SAP Quality Management used to assure that products meet stringent regulatory standards are

Safe and Uniform, and meet company product specifications, SAP QM processes are thoroughly integrated into

the manufacturing processes.

Inventory Management parameters for all Goods movements like Good Receipts, Goods Issues,

Reservation, Transfer posting And GR for Blocked Stock, Goods Returns etc. and Reporting.

Good knowledge in LSMW, BDC and queries.

Strong interpersonal and communication skills, team work and leadership qualities.

Professional Experience

ConnectQ IT Project Manager Dallas, TX 2020 - Present

As an IT Project Manager, Managed all aspects of Information Technology projects.

Lead the Team to ensure the project is completed as per Clients requirements and within the given time frame.

Ensure project safety and employees are properly trained of duties to which assigned. And in compliance with work safety policies and protocols.

Assists in reporting and investigation of any incidents or accident on job-sites.

Interact with Project Manager or General Contractor on day to day project performance and report any issues.

Check Inventory, invoice, packing slip and report discrepancies or damaged items to Corporate and General Contractor.

Network Infrastructure and Surveillance System Installation Service for the construction sites.

IT rack installations and terminating cables in patch panels, Install, DVR/NVR, AV equipment.

Run cabling through walls, ceilings, floors and other building structure.

Terminate cables with required connectors using solder, compression, crimp, insulation displacement, and other termination methods.

Keep the Project Manager and the back-end IT team Updated on the project progress to meet The final phase of the project, finishing the execution and closing down the project.

ConnectQ IT Network Infrastructure

Project Manager Dallas, TX 2015 - 2019

As an IT Project Manager, Managed all aspects of Information Technology projects.

Lead the Team to ensure the project is completed as per Client requirements and within the given time frame.

Ensure project safety and employees are properly trained of duties to which assigned. And in compliance with work safety policies and protocols.

Assists in reporting and investigation of any incidents or accident on job-sites.

Interact with Project Manager or General Contractor on day to day project performance and report any issues.

Check Inventory, invoice, packing slip and report discrepancies or damaged items to Corporate and General Contractor.

Network Infrastructure and Surveillance System Installation Service for the construction sites.

IT rack installations and terminating cables in patch panels, Install, DVR/NVR, AV equipment.

Run cabling through walls, ceilings, floors and other building structure.

Terminate cables with required connectors using solder, compression, crimp, insulation displacement, and other termination methods.

Keep the Project Manager and the back-end IT team Updated on the project progress to meet the final phase of the project, finishing the execution and closing down the project.

Estee Lauder SAP MM Functional Analyst ECC 6.0 Melville, NY 2012 - 2014

Crosschecked the system configuration for P2P Process Areas.

Contributed in the documentation process for a SAP Global Template which would be used for future Implementation and Enhancements worldwide.

Involved in writing functional specs. RICEFW (reports, interfaces, conversion, extension, forms, workflow) and coordinated the development objects with ABAP team.

Reviewed and tested the RICEFW (Reports, Interfaces, Conversion, Extension, Forms, and workflow) objects after the development.

Mapped and Configured the SAP standard Procure-To-Pay cycle to client’s business standards.

Baseline configuration of Organization structure, assigned purchase organizations to respective plants and company codes, setup reference purchasing organization, material groups and purchasing groups.

Executed complete Procurement process - Customized material types assigned number ranges, setup screen layouts for purchasing documents like RFQ, Quotation, Purchase Requisition’s and Purchase Order’s.

Customized material master with default data for purchasing documents using purchase value keys, defined terms of payment.

Management of stocks and Goods movement were studied for implementing Goods receipts, Goods issue and Transfer posting.

Worked with business and technical team to identify the workflow for various roles to be triggered for approval of purchasing documents. Created characteristics and classes to set up release procedures and linked it to work flow.

System settings those are relevant to the maintenance of conditions and price determination in the purchase of materials.

Customized document types for RFQ’s, purchase requisitions, purchase orders scheduling agreements and contracts.

Configured and Customized the Pricing Procedure.

Worked on Settings for Quantity structure determination like settings for formulas, BOM selection

Worked on BOM related issues, Special procurement keys in the MRP and costing views for proper costing in different plants

Extensive Unit testing and Integration testing

Worked on Automatic Account determination settings.

Involved in development of test scenarios/test cases and resolved issues at unit testing and integration for MM, QM, PP-PI, Inventory Management, and WM

Identified problems and recommended steps for resolution and troubleshooting of issues Involved in Sand Box, Development, Training client and Testing.

Involved in Implementation to Go Live, Post Go-Live and Support phase

Medtronic SAP MM Consultant ECC 6.0 Minneapolis, MN 2011 - 2012

Provided excellent support to the business during testing/cut over phase and also after Go-live

Developed testing approach for Unit testing and integration testing.

Developed various testing scenarios and test conditions based on the business requirements.

Developed Test scripts and execute with the business

Recorded the execution results and resolved issues identified during testing

Provided status to the management on a regular basis

Performed data validation for integration testing.

Resolved test problems reported during unit testing by providing solutions.

maintained various custom tables during deployment phase

Performed conversion of master data (Material/Vendor) and transactional data (PR/PO)

Developed work instruction, transaction aides, quick reference guides, job aides and FAQ

Resolved business critical issues quickly with solid solution during the Go-live support

Thermo Fisher Scientific SAP MM/PP Analyst ECC 6.0 Waltham, MA 2008 - 2010

Ticket resolution for the SAP MM and PP related areas and answering how-to questions.

Responsible for detailed problem and determination of issues in resolving.

Problem determination includes re-creating the issues, determining the point of failure by stepping through the ABAP Code and identifying the problem resolution.

Create Functional Requirements and User Requirements Specifications

Preparing the Test plan and Test scripts for MM modules business process in HPQC

Responsible for Team Execution - Functional Unit Tests for MM module in HPQC.

Carry out Unit testing/System testing

User Acceptance Testing and Integration Testing



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