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Customer Service Case Manager

Location:
Noida, Uttar Pradesh, India
Salary:
40
Posted:
February 18, 2024

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Resume:

Nitin Anand

B-**, Vivek Vihar Phase *Delhi ****95

+919*********

ad3qj7@r.postjobfree.com

Objective

Highly motivated graduated in mass communication. Seeking a good position that utilizes my skills in customer service and organizational abilities.

Experience

●International SOS India Services Pvt Ltd (April 2023-Oct2023).

Worked for a multinational travel risk mitigation organization that provides advice, assistance for medical &travel to any part of the globe.

Claims management, ensuring international standards of care and treatment at hospitals.

Client coordination for logistical, medical and operations management, serving as the one point of contact/case manager for various inpatient, outpatient, and transportation cases (e.g., medical evacuation & repatriation, repatriation of mortal remains).

To ensure that mandated service levels are adhered to on an individual, shift and team basis.

To deliver the highest quality of service to members and ensure high customer satisfaction.

We have to maintain the good relations with the clients and the members .

●SNVA Venture (Oct 2021 -April 2022)

Inside Sales Executive

Business development in different countries

Advising customers on suitable product selection based on their needs and specifications.

Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process.

Following up on sales inquiries that are made by potential customers through website chats, emails, and inbound calls.

●LIDO LEARNING (Aug 2021 - Oct 2021)

Marketing Associate

Pitching EdTech products to our existing customers

New Client acquisition

Created weekly sales reports, disseminated monthly performance evaluations

Education

Subharti University

●Pursuing MBA in Marketing & HR

Asian Academy of Film & Television,

●Completed Bachelor’s degree in Mass communication & journalism (BJMC) in 2019.

Extra-curricular Activities

Head of Annual fest Discipline committee – Assigning duties and handling the backend work

I took the Interview of Municipal Counsellor of our Area on Demonetization

Skills

Basic Knowledge of Microsoft Word & Excel

Fluent in English & Hindi

Leadership

Personal Interest

Cricket

Event management

Travelling



Contact this candidate