MELISSA POPE

** ******** ******* ***********,** *0281

404-***-**** ad3qdp@r.postjobfree.com

OBJECTIVE

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

EXPERIENCE

Liveops Scottsdale, AZ

Customer Service Specialist

11/2018 - Current

Documented conversations with customers to track requests, problems and solutions.

Upheld privacy and security requirements established by Liveops.

Answered numerous + inbound calls per day and directed to individuals or departments.

Loving Hands Home Health Care Duluth. GA

Caregiver seen

01/2019 - 12/2021

Maintained clean and well-organized environment for client happiness and safety.

Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

Monitored vital signs and medication use, documenting variances and concerning responses.

Nike Atlanta. GA

Customer Service Representative

12/2015 - 01/2019

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Upheld strict quality control policies and procedures during customer interactions.

Truist Atlanta, Ga

Consumer Card Specialist

03/2022 – Current

Organization and time management

Attention to detail

Active listener

EDUCATION

Georgia State University Decatur,GA

SKILLS

Skills

Problem Resolution

Conflict mediation

Customer Service

High-energy attitude

Inbound and Outbound Calling

Courteous

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