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Truck Driver Customer Service

Location:
Fayetteville, GA
Posted:
February 19, 2024

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Resume:

KP

KEITH PARKER

ad3q9r@r.postjobfree.com 470-***-**** Fayetteville, GA 30214

Experienced Truck Driver offering solid work ethic, safe driving history and stable background in diverse transportation roles. Knowledgeable about trucks and trailers, including loading, unloading and securing different types of products. Well-coordinated in handling all customer, documentation and business needs. Responsible Truck Driver with expertise in planning routes, collecting payments and resolving customer service issues. Bringing [Number] years of related experience, advanced inspection skills and defensive driving abilities. Service-oriented with strong attention to detail and systematic approach to safety. Conscientious Truck Driver knowledgeable about DOT safety regulations and route planning. Accident-free safe driver with clean MVR with no violations. Over [Number] years of experience on road. Motivated [Job Title] proficient at driving broad range of commercial trucks. Resourceful and customer-focused transportation specialist with [Number] years of experience building client relations, supporting operations, managing logistics and handling distribution. Results-oriented in high-stress situations with talents in driving multiple types of trucks.

Experienced Truck Driver with expertise operating 18-wheelers and box trucks. Brings clean driving record, CDL [Type] license and current HAZMAT endorsement. Customer-oriented and skilled at promoting customer retention, assisting with loading and unloading and completing accurate logs and paperwork. Safety-focused [Job Title] with outstanding work ethic and more than [Number] days with zero accidents. Skilled in customer service and following DOT requirements and good safety practices. Licensed for [Type] operation. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hazardous Materials Handling

Effective Communication Abilities

DOT Compliance

Log Updating

Delivery Verification

Regulatory Compliance Understanding

Truck Loading and Unloading

Organizational Abilities

Safe Driving Practices

Paperwork Coordination

Safety Management

Preventive Maintenance

Safety Compliance

Load Security

Document Management

Cargo Handling

Delivery Scheduling

Materials Transport

Equipment Operation

Dependable and Reliable

Mechanical Knowledge

Planning Ability

Strong Work Ethic

Accurate Record Keeping

Lionsuntrucking LLC Fayetteville, GA

Owner/Operator Truck Driver

03/2018 - 02/2024

Operated commercial truck to transport goods and materials over long distances.

Inspected vehicles for mechanical items and safety issues, and performed Summary

Skills

Experience

preventative maintenance.

Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip. Communicated with customers regarding delivery times and location details.

Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle.

Loaded cargo securely using appropriate tools such as straps or blocks to ensure safe transportation.

Ensured compliance with DOT regulations including hours of service, weight limits, hazardous material handling requirements and driver qualifications.

Performed basic troubleshooting on mechanical components when necessary.

Reported any incidents or accidents to management immediately upon occurrence.

Managed records related to vehicle maintenance, inspections, repairs, registration and insurance coverage.

Provided customer service by responding to inquiries in person or via telephone and email.

Completed daily pre-trip inspection checklists for assigned vehicle. Utilized GPS systems for navigation purposes throughout trips. Consistently monitored traffic conditions and adjusted routes accordingly. Adhered to company policies regarding safety and security measures. Developed positive relationships with customers by providing excellent customer service.

Maintained accurate mileage logs and other required documentation. Retained valid proof of insurance and registration in vehicles. Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.

Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.

Loaded, balanced and secured product to safely transport goods. Inspected truck for defects and safe operating condition before, during and after trips.

Schneider Trucking Fairburn, GA

Driver

09/2017 - 08/2022

Delivered packages to customers in a timely and efficient manner. Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.

Maintained accurate logs of vehicle inspections and repair status. Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.

Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.

Provided excellent customer service by responding promptly to customer inquiries and complaints.

Loaded and unloaded goods from truck using hand-trucks or pallet jacks. Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.

Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.

Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.

Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.

Reported any incidents involving the truck or its cargo to management immediately.

Assisted with loading and unloading freight when necessary. Adhered to company policies and procedures related to safety and security standards.

Participated in training sessions regarding safe driving practices and defensive driving techniques.

Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.

Performed emergency roadside repairs such as changing tires or jump starting batteries when needed.

Delivered goods and services to customers on time and in excellent condition.

Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.

Secured merchandise, avoiding damage during transportation. Publix Supermarkets Store East Pointe,

GA

Assistant Manager

04/2007 - 02/2014

Assisted in the development of operational strategies to ensure efficient and productive operations.

Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Conducted regular performance reviews for employees to identify areas of improvement.

Developed a system for tracking inventory and ordering supplies as needed.

Ensured compliance with safety regulations and company policies. Monitored employee attendance records, timekeeping, and payroll information.

Managed customer service inquiries and complaints in a timely manner. Resolved conflicts between team members in an effective manner. Maintained up-to-date knowledge of company products and services. Organized training sessions for new hires to familiarize them with the workplace environment.

Collaborated with management on developing strategic plans for achieving business goals.

Communicated regularly with customers to gain insights into their needs. Established processes for monitoring customer satisfaction levels. Created reports on sales trends, inventory levels, and financial data. Analyzed data from surveys or feedback forms to identify opportunities for improvement.

Implemented new procedures or systems to improve efficiency within the organization.

Facilitated interdepartmental communication by attending meetings or providing updates.

Supervised daily operations including scheduling shifts, assigning duties. Served as a liaison between staff members and senior management personnel.

Identified cost-saving measures that could be implemented without compromising quality standards.

Organized schedules, workflows and shift coverage to meet expected business demands.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Delegated daily tasks to team members to optimize group productivity. Collaborated with store manager to develop strategies for achieving sales and profit goals.

Enforced company policies and procedures to strengthen operational standards across departments.

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Directed and led employees, supervising activities to drive productivity and efficiency.

Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Completed inventory audits to identify losses and project demand. Delegated tasks to team members based upon skill level and to achieve organizational goals.

Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel. Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity. Assisted with developing and implementing marketing strategies to improve sales and profitability.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Delegated work to staff, setting priorities and goals. Recruited and trained new employees to meet job requirements. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Reviewed completed work to verify consistency, quality and conformance. South University Savannah, GA

Bachelor of Science in Business Administration

Expected in 12/2024

Education and Training



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