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Wetumpka, AL ***** 404-***-**** ad3ptd@r.postjobfree.com

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Industrious Area Manager offering proven expertise in maintaining cost-effective, financially sound

property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to

resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital

improvements to property tours and administrative leadership.

Lease agreement preparation Business development

Lease renewals Tenant and eviction laws

Guest complaint resolution Maintenance knowledge

Property showing Contract negotiation

Market data collection Leasing and sales

Rent collection Database management

Fair housing regulations knowledge Marketing and advertising

Tenant screening financial budgeting and reporting

Property tours and inspections Customer service-focused

Building operations MRI accounting software, Real Page-One site,

Knowledge of building codes Yardi, AppFolio, ADP payroll, Kronos, Microsoft

Office, Microsoft Word, Excel, Zillow Premier

(Lead Generation Software), Rently, CSS, email.

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Business Development Manager, 01/2019 to Current Resort Lifestyle Communities

– Alabama

Monitored timely receipt and reconciliation of rent collections under landlord and resident

statutes.

Maximized rental income while minimizing expenses through effective planning and control.

Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major

repairs and capital improvement projects.

Developed, reviewed, and submitted property operating and capital budgets.

Minimized vacancy periods by collaborating with building owners to strategize improvements to

marketing initiatives, business plans and tenant outreach programs.

Established and maintained systems to report and track PHAS indicators.

Prepared specifications, solicited bids and approved subcontracts for building services.

Introduced and monitored effective lease renewal programs.

Analyzed and evaluated monthly and quarterly financial statements.

Responded to messages and inquiries from various parties and used well-developed active listening and

open-ended questioning skills to promote quick issue resolution.

Verified income, assets and expenses and completed file tracking sheet for each applicant.

Handled all customer complaints promptly and appropriately, calling in repairmen and other support

services as needed.

Analyzed operational information for impact on ROI, identified trends and recommended appropriate

adjustments.

Kept properties in compliance with local, state and federal regulations, including prohibiting any form of

discrimination in operational practices.

Maintained sufficient number of units market-ready at all times.

Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and

federal housing requirements.

Followed up with potential accounts and managed daily and weekly marketing and leasing reports.

Reviewed aged vacancies, market-ready apartments, and models and completed and updated market

surveys.

Business Operations Manager, 11/2014 to 12/2018

Holiday Retirement – Montgomery, Alabama

Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.

Trained new hires, providing information and insight into corporate policies and procedures.

Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new

customer relationships.

Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.

Developed and cultivated lucrative relationships with both new and existing clients through effective

communication and exemplary interpersonal skills.

Worked with support teams to resolve issues with product, service or accounting areas.

Enforced quality assurance protocols to deliver ideal customer experiences.

Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls

and maximize business operational efficiency.

Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs

into one main system.

Supported regulatory compliance by overseeing all audits to verify protocol adherence.

Enhanced operational success through effective staffing, strong training, adherence to food safety and

sanitation regulations and well-timed customer service.

Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive

profitability.

Director Of Housing, 09/2009 to 10/2014

Lisbon Avenue Neighborhood Development – Milwaukee, WI

Worked with the governing board to turn mandates into real-world policies and advance program objectives.

Organized individual referrals to obtain community service, including advocating for needs and resolving

roadblocks.

Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness.

Spoke with community organizations to boost outreach and highlight program successes.

Conducted community workshops to promote different programs and educate public on available services.

Referred clients to appropriate team members, community agencies and organizations to meet treatment

needs.

Developed and created programs and monitored effectiveness against individual participant needs.

Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.

Referred families to shelters, legal resources and educational programs.

Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to

team.

Developed and deepened partnerships with related organizations to enhance success by eliminating

duplication.

Educated families and community members about domestic violence, including its impact on children.

Oversaw staff development through in-depth pieces of training, workshops, seminars, and other learning

opportunities.

Prepared relevant SRM documents in conformance with the Safety Management System (SMS) order.

Managed quality assurance program including on-site evaluations, internal audits, and customer surveys.

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Bachelor of Science: Business Administration Management,

Illinois State University - Normal, IL

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