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Customer Service Sales Manager

Location:
Columbus, OH
Salary:
50,000
Posted:
February 17, 2024

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Resume:

Mariella Godoy

Profile

Experienced and dedicated Equestrian Coach with several years of experience

coaching amateur riders to excel in different levels of competition and helping riders with traumas to get back into the sport.

Enthusiastic and reliable Sales Manager and Specialits, dedicated to providing excellent customer service with a smile.

Experienced and effective Business Developer bringing forth valuable industry experience and a passion for management.

Employment History

Show Jumping Coach, Jockey Club Guatemala, Guatemala City MAY 2 0 1 4 — DECEMBER 2 0 1 8

• Communicated effectively with athletes, parents, and other stakeholders to ensure clear expectations and understanding of roles and responsibilities

• Mentored athletes to develop horsemanship skills building their confidence and helping them become better riders and persons.

Business developer, Owner and CEO, Cafe El Oxer, Guatemala City OCTOBER 2 0 1 4 — NOVEMBER 2 0 1 9

• Developed a comprehensive roadmap for the company’s product and services, resulting in an increase in market share,

• Developed and implemented a business continuity plan that ensured uninterrupted service during a long period of time.

• Analyzed customer feedback and successfully implemented changes that improved customer satisfaction.

Business developer, Owner and CEO, Equestria Riding Apparel, Guatemala City

OCTOBER 2 0 1 6 — PRESENT

• Developed a comprehensive roadmap for the company’s product and services.

• Developed effective customer segmentation strategies to launch the business.

• Managed the budget and monitored expenditures to ensure financial objectives were met.

• Established a cross-functional collaboration process to launch the first collection.

Barn manager, BZB Barn, Loxahatchee

NOVEMBER 2 0 1 9 — APRIL 2 0 2 1

• Created reports and documents as requested by the business owner.

• Developed and maintained good working relationships with vendors and contractors, resulting in improved customer service and satisfaction.

• Developed and managed an organizational structure that allowed for effective resource allocation and delegation of tasks

• Established and managed budgets, resulting in a 20% reduction in expenses. Sales Associate, Equis Boutique, Wellington

APRIL 2 0 2 1 — APRIL 2 0 2 3

Details

Columbus, 43206

United States

561-***-****

ad3prd@r.postjobfree.com

NATIONALITY

USA/Guatemala

DATE / P L ACE OF B I RTH

02/26/1993

Guatemala

Links

Facebook

Instagram

Skills

Highly responsible and reliable

Data Analysis

Initiative and Problem-solving

Abilities

Leadership and Teamwork

Computer Skills

Microsoft PowerPoint

Project Management

Attention to Detail

Good time management

Highly Organized

Hard Working

Self-motivation

Conflict Resolution

Critical thinking and problem

solving

Creativity

Problem Solving

Decision Making

Microsoft Excel

Teamwork

Effective Time Management

Leadership

Time Management

Communication

Ability to Multitask

• Provided excellent customer service, resulting in an increase in customer satisfaction ratings.

• Developed strong customer relationships that resulted in an increase in repeat business.

• Developed and implemented a comprehensive training program that increased sales team proficiency.

• Exceeded sales targets in a challenging economic environment. Administrative Assistant, Dianagricola, S.A., Guatemala City OCTOBER 2 0 1 6 — DECEMBER 2 0 1 8

• Maintained inventory of office supplies and equipment, ensuring that the office was stocked with necessary items.

• Developed and implemented processes and procedures to streamline office operations.

• Developed and managed an effective budget tracking system, resulting in cost savings.

• Provided administrative support to multiple departments, including scheduling, coordinating meetings and events, and taking minutes. Regional Sales Specialist, Vogel NYC, Wellington

MAY 2 0 2 3 — PRESENT

• Developed and managed a regional marketing campaign that increased sales.

• Analyzed regional sales data to identify key trends and insights that drove decision-making and strategic planning.

• Developed and implemented a comprehensive sales strategy that increased regional profits.

Education

Baccalaureat Francais Scientifique, Lycee Francais Jules Verne, Guatemala City

S E P T EMBER 1 9 9 6 — J ULY 2 0 1 2

Baccalaureat Francais Scientifique, Lycee Climatique et Sportif Pierre de Coubertin, Font-Romeu

S E P T EMBER 2 0 0 9 — J ULY 2 0 1 0

Did a sports-education program in France focused on equestrian training for one year. Medicina Veterinaria, Universidad de San Carlos de Guatemala, Guatemala City

S E P T EMBER 2 0 1 2 — MAY 2 0 1 5

Bachelor in Business Administration, ESI School Of Management, Guatemala City

S E P T EMBER 2 0 1 5 — S E P T EMBER 2 0 2 0

Masters in Marketing, ESI School of Management, Guatemala City/Wellington

OCTOBER 2 0 2 0 — MARCH 2 0 2 4

Courses

Coaching Level 1, Federation Equestre Internationale J ULY 2 0 1 5 — J ULY 2 0 1 5

Adaptability

Fast Learner

Ability to Work Under Pressure

Customer Service

Ability to Work in a Team

Microsoft Office

Communication Skills

Active Listening

Project Management

Languages

Spanish

French

Italian

English

Hobbies

Soccer, snowboarding, scuba

diving, reading, sports in general.

Coaching Level 2, Federation Equestre Internationale AUGUST 2 0 1 7 — AUGUST 2 0 1 7

Extra-curricular activities

Organizer and Coach, Jump-In, Guatemala City

OCTOBER 2 0 1 5 — NOVEMBER 2 0 2 4

Organized a kids winter camp in Guatemala involving different sports like horse back riding, soccer and kick ball.



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