Gwendolyn Harris

Experienced Licensed Insurance Agent/Sales Supervisor

San Antonio, TX 78238

ad3pps@r.postjobfree.com

+1-210-***-****

Summary

Results-driven and customer-focused Insurance professional with expertise in sales, customer service, and claims processing. Demonstrated success in achieving revenue goals, ensuring accurate claims handling, and providing exceptional customer support. Skilled in insurance regulations, product knowledge, and building strong client relationships. Seeking a Claims Processor position to leverage skills in delivering efficient and client-centric claims processing services.

Experience

Insurance Sales Supervisor

HPONE Healthplans LLC - San Antonio, TX

September 2019 - Present

Led and supervised a high-performing team, surpassing sales targets by 20% through effective coaching and training.

Developed and implemented sales strategies resulting in a 15% increase in revenue.

Fostered strong client relationships, driving customer satisfaction and retention.

Analyzed sales data and implemented process improvements, resulting in enhanced efficiency and productivity.

Licensed Insurance Agent

e-Telequote Insurance - New Braunfels, TX

September 2019 - May 2020

Demonstrated exceptional sales skills, achieving a 25% increase in policy sales within the first quarter.

Conducted thorough needs assessments, tailoring coverage options to individual clients, and increasing customer satisfaction by 30%.

Streamlined claims processing by collaborating effectively with the claims department, resulting in a 20% reduction in claim processing time.

Maintained up-to-date knowledge of industry regulations, ensuring compliance with all applicable guidelines.

Senior Customer Service Representative/Claims

UnitedHealth Group - San Antonio, TX

January 2016 - May 2019

Processed insurance claims accurately and efficiently, maintaining a 99% accuracy rate.

Resolved complex claim issues promptly, leading to a 25% reduction in claim escalations.

Demonstrated exceptional customer service, achieving a 95% customer satisfaction rating.

Education

Diploma

Kaplan College

April 2012

Certifications and Licenses

Insurance License: General Lines Life, Accident and Health (January 2022 - January 2024)

Life & Health Insurance License

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