Customer Service Mortgage Loan
Resume:
SHERRIE CHICKEN
Cottonwood, CA *****
ad3poy@r.postjobfree.com
I am a very enthusiastic, business-savvy and reliable employee. Over 25 years experience in mortgage lending, banking, finance and sales. I'm especially skilled in bringing in new business, meeting and exceeding expectations. Consistently ranked in top 10% for customer service, financial processing and sales. Excellent written and verbal communication, with outgoing personality that makes me very proficient at building positive relationships both personally and professionally. Recognized for my ability to explain technical concepts in simple terms. I work very well under pressure, highly detail oriented and a organized self starter who works well independently, or with a team to get the job done. My outlook is positive and my desire to succeed is high. Financial analysis and risk planning
Ability to remain calm in stressful situations
Analytical
Understand and implement guidelines and
procedures
Typing, administrative and clerical
Developmental planning
Negotiation and presentation
Customer service and communication
High-paced customer contact structured environment Banking and financial advice
Sales
Ability to work flexible schedules
07/2023 to Current
PREMIER SOLUTIONS INC.
Redding, CA
Advisor
Provide person centered services for disabled adults with intellectual and developmental disabilities. Assist with career development.
Plan, develop and implement goals that empower and engage disabled adults to achieve success in education and life skills.
Organize and direct program activities.
Build trusting relationships.
09/2022 to 03/2023
HOVIS HARDWARE
Burney, CA
Store Associate
Answer product questions with up to date knowledge of sales and store promotions. Submit customer transactions into computers and POS to record and issue computer generated receipts. Verified amounts and integrity of every check or funds transfer. 09/2020 to 04/2022
BURNEY BOWL
Burney, CA
Bartender Shift Manager
Able to diffuse tense situations and resolve conflict. Situational awareness. Manage bar area, cocktail suggestions and menu and handle inventory, regulation compliance and customer relationships.
Enhance guest experience while maintaining interpersonal, communication and safety skills. Operate cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
09/2018 to 12/2019
SELF EMPLOYED SERVICES
Birmingham, AL
Mortgage Loan Processor
Inspected loan documentation for mistakes and corrected discrepancies. Submitted detailed loan packages to underwriting department to facilitate approval or denial processes. Determined loan eligibility by conducting income analysis, credit checks and repayment ability reviews. SUMMARY
SKILLS
EXPERIENCE
Completed closing process by collaborating with attorneys, title companies and government clerks. 04/2017 to 04/2018
TARGET
Alabaster, AL
Beauty Consultant Sales Representative
Greet customers to determine wants or needs.
Cultivate productive and positives relationships with customers built on loyalty and service. Keep up to date with industry standards and and techniques. Compute purchases and received and processed cash or credit payment. 03/2015 to 03/2016
PARAMOUNT EQUITY MORTGAGE
Roseville, CA
Licensed Mortgage Loan Originator
Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans. Extensive client education, evaluation and advice regarding actions for debt repayment. Established and maintained trusting relationships with existing and potential homeowners. Integrated marketing promotions and programs into conversations to educate and inform customers. 03/2012 to 12/2014
LOANS.COM.AU
Brisbane, Queensland, Australia
Mortgage Loan Officer
Effectively managed over 100 client relationships. Assessed financial means and desires of each client in order to set up appropriate mortgage packages. Collaborated with company teams to expedite loan approval processes. 03/2010 to 03/2012
WELLS FARGO
Auburn, CA
Mortgage Loan Originator
Developed lasting and loyal client relationships with sincerity and compassion; empathetic and personable. Maintained internal and external relationships with lenders, funders, appraisers, title companies and administrative staff.
Negotiated fee schedules and identified the correct loan package for a wide range of financial situations. Extensive client education, evaluation and advice. 01/2008 to 11/2011
PHOENIX CASINO AND LOUNGE
Citrus Heights, CA
Casino Poker Dealer
Calculated and assessed players' cards against house and competition to quickly ascertain game results and determine winning hands, player bets and correct rotation of gameplay. Dealt cards, inspected gaming equipment and monitored players to ensure fair and appropriate play. Employed knowledge of game rules and regulations to deal appropriate amount of cards at specific intervals and facilitate fast-paced, congenial gameplay.
NMLS National Mortgage Licensing System and SAFE License # 331858 California Department of Real Estate License DRE #01828614 California Notary Public
CA Gaming License
CPR, Medication and First Aid Certified
ASSOCIATE OF BUSINESS ADMINISTRATION: ACCOUNTING AND FINANCE 07/1994 Bundamba College, Bundamba, Queensland Australia
BACHELOR OF PROFESSIONAL STUDIES: COSMETOLOGY EDUCATION 08/1993 Bundamba College, Bundamba, Queensland Australia
CERTIFICATIONS
EDUCATION
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