Customer Service Assistant Manager

Christine Lee

***** ******** ***** ****: 727-***-****

Port Richey, FL 34668 Email: ad3pjp@r.postjobfree.com Professional Summary

High performing, self-motivated and dedicated individual with over 24 years of management experience in the industry leading McDonald’s system and customer service industries. In-depth knowledge of restaurant operations, training and people development as well as the ability to deliver and maintain strong levels of customer satisfaction and unit profitability. A proactive team player that is detail oriented with a focus on customer satisfaction and building the business. Professional Experience

Financial Service Associate

June 2018 to Present

Amscot – Port Richey, Florida

Customer service specialist that listens to customers’ needs and works with them on many financial areas such as: Check cashing ranging from small to large sums of cash, money orders, cash advance requests, bill payment transactions, processing loan applications for short term and installment loans, educating customers on financial products available to them, managing Western Union transactions, handling customer accounts receivable, reconciliation of cash daily and maintaining store security.

Department Manager

November 2015 to June 2018

Prado Enterprises / McDonald’s Franchisee – Clearwater, Florida Assisted General Manager with overall daily restaurant operations to ensure each guest received an excellent experience. Had direct responsibility for the Kitchen Department which included full product and supply ordering, completion of inventories and controlling food usage and waste. Was responsible for all kitchen employee training as well as training of staff on new products. Proficiently handled cash amounts exceeding $10K per day. Coached and supervised staff on food controls to ensure products were top quality as well as controlled within the company profit guidelines. Maintained restaurant security as well as supervised all crew employees and custodial staff. Senior Assistant Manager

March 1998 to November 2015

J&I Management Company / McDonald’s Franchisee – Clearwater, Florida Held the position of lead Assistant Manager in charge of overall daily operations. Worked with all restaurant staff to ensure high levels of quality, service and cleanliness for guests. Handled customer concerns and assisted with gathering customer and employee feedback to determine issues as well as took actions necessary to improve both customer and employee satisfaction. Supervised and trained all levels of employees throughout the restaurant, including custodial staff. Assisted with training and development of 12 shift managers for the restaurant as well as externally hired management candidates. Received the company “Outstanding Assistant Manager” award for 11 consecutive years in a row. My location was frequently used as a training location for other restaurants within our franchise and consistently ranked highest in comparable and yearly sales within our company with an above average rating in customer satisfaction. The business was sold to a new owner in November 2015.

Education

Tampa College

Business Management 1991-1992

Skills

Customer service and satisfaction

Training and team leadership

Cash handling

Intermediate ability:

Microsoft Word

Microsoft Excel

Western Union Copy & Fax

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