Cindy Swilley

ad3pdb@r.postjobfree.com 571-***-****

PROFESSIONAL SUMMARY

Knowledgeable and efficient property manager with over 10 years of experience in sales, customer service, and online marketing. I have maintained and managed two Class A properties and am responsible for the operational and financial aspects of the properties. I possess strong oral and written communication skills that helped achieve satisfactory reviews on Yelp. I effectively maintained 90% occupancy rate within managed properties, with a 90% commission and retention rate. I have a wealth of experience in resident management and Affordable housing programs; and I am confident my experience can lead to successful community growth. PROFESSIONAL SKILLS

Leadership Property Leasing Effective Communicator Public Relations Event Planning Budgeting

Office Management Microsoft Office Suite Accounts Receivable/Payable Contracts & Salesforce Customer Satisfaction Administrative Support Fair Housing Regulations Training & Development

Property Management Software Proficient In: OneSite, Yardi, RentCafe, Entrada, Corelogic, Iloveleasing, Notifii, Blogging, and all Social Media platforms. PROFESSIONAL EXPERIENCE

Property Manager February 2020 – January 2023

Orlando, FL

• Greeted prospective tenants and guests, while effectively managing time to answer phone calls and emails. Followed up with applicant regarding application status.

• Meet with each new resident to review welcome information, contracts, and promote a positive experience with community members.

• Manage and monitor day-to-day operations of properties including property payments, lease changes, security deposits, and documents.

• Execute follow-up supervision on all assigned tasks including assuring that corrective action is taken when deficiencies are noted.

• Demonstrated community and apartment/model and applied product knowledge to clients by communicating the features and benefits, closed the sale.

• Assisted prospective clients with completing application and secured deposit in accordance with the company procedures and Fair Housing requirements.

• Updated availability report, process applications for approvals (i.e., credit check, rental history, etc.).

• Typed lease and complete appropriate paperwork and information on Yardi System accurately and on a timely basis.

• Ensured all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.

On-Site Property Manager January 2019 – January 2020 NVT, Arlington, VA

• Meet with each new resident to review welcome information, contracts, and promote a positive experience with community members.

• Manage and monitor day-to-day operations of properties including property payments, lease changes, security deposits, and documents.

• Maintained positive attitude and worked successfully with clients and colleagues.

• Provide copies of inspection reports with status of items noted for inclusion in monthly management report.

• Proactively communicate to Directors, the Board Liaison, Community Manager, and residents regarding conditions on the property via email, memorandum, telephone, etc., as appropriate.

• Respond to all unit owner and resident complaints regarding facility related or other problems and expedite accordingly. Back up / confirm verbal communications as appropriate, and as soon as possible, in writing when applicable.

• Prepare monthly Management Report prior to Board meetings to include, but not necessarily limited to, status of open items, status of task list items from prior meeting, inspection reports, updated annual calendar, copies of all correspondence received and sent to unit owners, recommendations for action, review and analysis of proposals received for services with recommendations.

• Respond to all unit owner and resident complaints regarding facility related or other problems and expedite accordingly. Back up / confirm verbal communications as appropriate, and as soon as possible. Assistant Property Manager January 2018 – January 2019 The Ellington, Washington, DC.

• Assistant Property Manager during take over from Bozzuto to Lincoln Property Company.

• Collaborate with property manager to accept move out notices, service requests and resident transfers.

• Responsible for implementing lease renewal and resident retention programs.

• Manage resident relations issues, which includes taking resident phone calls, requests, concerns, and overall complaints.

• Analyze weekly leasing reports and forecast occupancy trends.

• Collect rent collections, distribute late notices and posting rent.

• Review and inspect vacancies, make-ready apartments and models.

• Inspect the property for community policy violations, needed repairs and overall landscaping.

• Liaison for retail property and contractors, for Lincoln Property Company. Real Estate Coordinator, CBRE January 2017 – December 2018 CNN, Washington, DC.

• Performed administrative tasks such as phone support, meeting drafts and preparation, distribution of correspondence, expense reporting, scheduling calendar events, filing and copying.

• Maintained tenant, vendor, and property files, including insurance certificates, lease contracts.

• Prepared internal lease administration documents such as lease contracts.

• Completed lease set up, lease changes, and reporting.

• Coded invoices for payment, input information into accounting system and forward original invoices to accounting for payment.

• Prepared and reconcile accounts receivable status worksheets.

• Initiated rent collections correspondence and contacted tenants where permitted by state regulations. Leasing Consultant December 2016 – January 2017

ZRS Management, Arlington, VA

• Greeted prospective tenants and guests, while effectively managing time to answer phone calls and emails.

• Demonstrated community and apartment/model and apply product knowledge to clients by communicating the features and benefits, closed the sale.

• Assisted prospective clients with completing application and secured deposit in accordance with the company procedures and Fair Housing requirements.

• Updated availability report, process applications for approvals (i.e., credit check, rental history, etc.).

• Followed up with applicant regarding application status.

• Typed lease and complete appropriate paperwork and information on Yardi System accurately and on a timely basis.

• Ensured all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.

Senior Leasing Consultant January 2014 – December 2016 JBG Properties, Arlington, VA

• Responded to prospective residents via in-person visits, online requests, and telephone calls.

• Professionally present available apartments by taking prospective residents on a tour showing the apartments and amenities on both Sedona and Slate properties.

• Followed up with all prospective residents by phone or in writing within 48 hours of their visit.

• Optimized all presentation events such as décor, refreshments, background music, tour route, etc.

• Inspected models and marketed ready vacancies daily to ensure cleanliness.

• At move-in, conducted a walk-through with new resident and provided orientation to community and surrounding neighborhood.

• Maintained awareness of local market conditions and trends. Initiated and participated in outreach activities.

• Market property/resident portal. Consistently implement policies of the community. Compliance Specialist. EDUCATION

Bachelor’s Degree, Journalism

University of Maryland

Bachelor’s Degree, English

Florida State University

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