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Customer Relations Logistics Management

Location:
Southbridge, MA
Posted:
February 17, 2024

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Resume:

Benjamin Korankye

*** ******* ******, ***********, ** 01550

757-***-**** ad3pc4@r.postjobfree.com

Date available to begin work: ASAP

SUMMARY STATEMENT

College-educated, with over 5 years of diverse working experience in the areas of operations, logistics, research and people management, and Customer Relations. I strive to exceed professional and personal goals. Strong written and verbal communication skills. I am a goal-getter and team player. PROFESSIONAL SKILLS

Education Diploma in Cargo/Logistics Management, Master of Science Degree in Public Administration, Bachelor of Science in Management Education in Business Management.

Personal Attention to details, adaptable, team player, ability to deliver under pressure, possesses great oral and written communication skills, strong work ethic with a positive approach. Continuously striving to achieve goals and exceed expectations. I am organized, focused, analytical and research oriented. MILITARY WORK EXPERIENCE

Cargo Specialist, US Army (Reserve component)

Specialist, E-4

Job Type: Part–Reserve component

Supervisor: Drill Sergeant Dell – ad3pc4@r.postjobfree.com Inspected, counted, and documented cargo utilizing both manual and automated data processing systems. Operated and maintained all types and sizes of winches, cranes, and forklifts. Created load plans for air shipment and ocean liner vessels. Trained, tested, and qualified on Load on/Roll operations (Vessels, railroad, and Air). Trained, tested, and qualified on the use of Sea crane operations (vessels). Experienced in operating heavy equipment such as container handlers, forklifts, and cranes. Surveyed and analyzed terrain to determine optimum equipment placement and use. Built single multi-pallet- trains to include weighing, calculating restraint, placarding, and utilizing proper tie-down equipment to secure cargo. Performed inventories and updated database to reflect accurate cargo information. Inspected cargo for accuracy of documentation and weight requirements.

PROFESSIONAL WORK EXPERIENCE

Assistant Production (Operations), February 2023– August 2023 Fibertech- INCOM Great Ideas, Charlton, MA

Job Type: 40 hours per week, Full-Time

Supervisor: Tim Eichner 617-***-****

Achieved and maintained consistent operational performance with a focus on service and cost. Formulated, recommended, and resolved budget issues based on fiscal analysis of program/operational needs. Turned around and made the Charlton Street branch one of the 3 most profitable branches of the company. Manages, and works on daily production. Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems. Implemented new strategies and improve business efficiency by 15% within the first 3 months. Implemented operational strategies and effectively built customer and employee loyalty. Monitor misdeliveries and develop avoidance strategies. I measured and estimated the workload and the personnel levels needed to address the workload. Built and maintained a good team in support of the company's operation. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Policy Planning, Research Monitoring and Evaluation (PPRME) Head of Department, PPRME General Manager, March 2021– February 2023

National Identification Authority, Headoffice-Accra Job Type: 40 hours per week, Full-Time

Supervisor: Miss Ewurabena Aniniwah, (233-**-***-**** Conduct data verifications and cleaning by working together with the data collection team from staff and partners. Analyze data and produce high-quality reports that highlight key findings, trends, and recommendations for program improvement. Ensure that evaluation findings and lessons learned are utilized to inform adaptive management and decision-making. Assessing division in the Administration and Finance Department under the Direction of National and Regional Cities Assessor. Conduct field visits for data validation and to monitor the quality and completeness of data sets and implementation; coordinate data collection at project sites to monitor program development and ensure timely compilation and reporting of data. After monitoring visits, compile monitoring findings and prepare reports to share with respective project/programme focal and line Manager. Develop the overall framework for project M&E systems in collaboration with project staff, including requirements, and reporting; develop and monitor project implementation plans to document performance systematically. Maintain existing indicator tracking tools; develop additional databases and tracking tools as needed to demonstrate the effectiveness of project interventions. Generate indicator reports for tracking progress against key indicators as needed. Managed team schedule with an eye for coverage needs and individual strengths. Negotiated prices and services with customers and vendors to decrease expenses and increase profit. Managed and organized general office duties including mailing, supplies, and errands. Maintained positive relationships with other departments. Policy Planning, Research Monitoring and Evaluation (PPRME) Assistant Manager General, March 2020– February 2021

National Identification Authority, Headoffice-Accra Job Type: 40 hours per week, Full-Time

Supervisor: Assist in Conducting Miss Ewurabena data verifications Aniniwah, (233) and 54-cleaning 194-4717 by working together with the data collection team from staff and partners. Assist in Analyzing data and producing high-quality reports that highlight key findings, trends, and recommendations for program improvement. Ensure that evaluation findings and lessons learned are utilized to inform adaptive management and decision-making. Assist in the Assessing division in the Administration and Finance Department under the Direction of National and Regional Cities Assessor. Assist in Conducting field visits for data validation and monitoring the quality and completeness of data sets and implementation; coordinate data collection at project sites to monitor program development and ensure timely compilation and reporting of data. Assist in monitoring visits, compile monitoring findings, and prepare reports to share with respective project/programme focal and line Manager. Assist in Developing the overall framework for project M&E systems in collaboration with project staff, including requirements, and reporting; develop and monitor project implementation plans to systematically document performance. Assist in maintaining existing indicator tracking tools; develop additional databases and tracking tools as needed to demonstrate the effectiveness of project interventions. Generate indicator reports for tracking progress against key indicators as needed. Assist in Any other tasks related to the field of engagement, experience, and expertise as and when required by the organization and assigned by the supervisor. Assist in managing team schedules with an eye for coverage needs and individual strengths. Assist Negotiated prices and services with customers and vendors to decrease expenses and increase profit. Assist in managing and organizing general office duties including mailing, supplies, and errands.

Fundraiser/Administration/Team Leader, August 2017– January 2020 NUGS Chengdu, China.

Job Type: 20 hours per week, Part-Time

Supervisor: Dr. Easmond Baah-Nketiah, +86-186-****-**** Field marketing and fundraising. Overseeing field/team members and motivating them to complete their duties effectively. Recruited over 320 new pledge donors. Daily reviewed the details/information of new pledge donors submitted to the office for correction and records update. Periodically trained new field/team members. Awarded Best Worker/fundraiser in 2017, Cocoa Life Assistant Project Manager, September 2013– August 2015 COCOBOD Ghana Cocoa Board, World Vision Accra, Ghana Job Type: 40 hours per week, Full Time

Supervisor: Nii Ashie Quaye Richard, +233********* Email: ad3pc4@r.postjobfree.com

Assist in designing and developing Cocoa Life project annual work plans in the context of World Vision (WV) Mission and Vision and alignment with WV Ghana’s Strategy and specific Area Programs for the achievement of WV’s Child well-being outcomes. Assist in designing and implementing appropriate approaches and methodologies that ensure program sustainability through community empowerment, stakeholder capacity building and collaborative relationships. Develop and maintain positive linkages with relevant district, regional and national government institutions, and staff in District Assemblies especially MOFA, COCOBOD and subsidiaries (CSSVD, QCD, PBC,), Department of Cooperatives and NBSSI. Liaise with People & Culture

(P&C) to recruit team members like Program Facilitators, Savings for Transformation (S4T) Officers, M&E Officers, and others as appropriate. Write and revise job descriptions of team members for the attention of P&C Facilitate the building of capacity of Cocoa Life staff in WV programs, systems and procedures to ensure compliance in the process of implementing Cocoa Life activities. Assist in ensuring appropriate Scope of Work and terms of reference are used to manage contracts implemented by consultants and stakeholders. Put in place effective structures for the implementation of Cocoa Life design, monitoring, and evaluation strategy. Assist in organizing and participating in outcome learning and sharing events at the district, regional and national levels through quarterly, semi-annual, and annual planning and review sessions with stakeholders. Assist in managing partner agreements and effectively engage key partners in the district’s Cocoa Life operational areas. Assist in receiving complaints from customers and district officers and forward same to the head of the cartography department. Helped digitalize and organize the operations of CSSVD Ashanti Regional Office by scanning and arranging files in respective named folders for easy referencing. EDUCATION

Diploma: Cargo/Logistics Specialist, November 6, 2023 – January 17, 2024 US Army Transportation School, Fort Eustis, VA-USA Awarded – Yes

Master of Science Degree in Public Management, August 2015– June 2017 University of Electronic Science and Technology, Chengdu-China, GPA 3.83. Awarded – Yes

Bachelor of Science Management Education, August 2009 – July 2013 University of Education, Winneba-Kumasi Campus, GPA 3.00 Awarded - Yes

PROFESSIONAL SKILLS

Good oral and written communication skills, Team player, Critical thinking, Adaptability, Attention to detail, proficient in Microsoft applications (Excel, Power-point, Word), EViews, Stata, Supply Chain Management, Project Management, Quality Management, Operations Oversight Project Planning, Time Management, Strategic Planning, Team Leadership, Budget Analysis Deadline-Oriented and a Skilled Negotiator. TRAINING

Army Individual Training. November 2023-January 2024 Army Basic Combat Training, August 2023– October 2023. Project Management Institute (PMI-Ghana) June 2022-August 2022 VOLUNTEER EXPERIENCE / COMMUNITY SERVICE

Supervisor: Fundraiser/Wesley 340 Salary: Job Supervisor: salary: Job Interview Type: Type: Main N/Methodist N/Quarterly, Street A Occasionally, A Chair (Administration/Head 617) Suite Society, 642-Office - Part-National 330, 8229 Part-Time +Worcester Worcester, 233********* Time Team Identification Leader, MA, United May Authority, States 2023 – July 2023 March 2022 -January 2023 Facilitator - Kumasi Technical University (Department of Secretaryship and Management) 12th to 16 April 2021, Simulation Exercise for Industrial Attachment. Salary: N/A

Job Supervisor: Type: Occasionally, Dr. Christian Part-Opata Time (233-********* Auditor (Part-Time)/Voluntary, March 2017– September 2018 NUGS - China

Salary: N/A

Job Type: Quarterly, Part-Time

Supervisor: Head Office, +861*********

Ensured compliance with established internal control procedures by examining records, reports, operating practices, and documentation. Verified assets and liabilities by comparing items to documentation. Digitized the audit process and completed all quarterly and annual audits on time. Completed audit work papers by documenting audit tests and findings. Appraised adequacy of internal control systems by completing audit questionnaires. Maintained internal control systems by updating audit programs and questionnaires and recommending new policies and procedures.



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