Toni Lafleur
**** ****** ***** *****, *******, Louisiana, 70663, US
ad3pbz@r.postjobfree.com
Experienced office manager with exceptional resourcefulness and problem-solving skills. Eight years' of clerical field experience. Detail-oriented, organized and highly resourceful with strong decision-making skills.
Documentation and control
Policy and procedure modification
Accounts payable / accounts receivable
Office management
Friendly nature
Excellent multi-tasking ability
Organizational skills
Microsoft Office expertise
Payroll and budgeting
Office administration
Regulatory compliance
Mail handling
Paralegal Studies - Some college (No degree)
Liberty University - Lynchburg, VA
High School - 1988
Sulphur High School - Sulphur, LA
Caregiver - November, 2016 to May, 2021
Emily Scuderi - Lake Charles, LA
Assisted with household tasks such as meal preparation, grocery shopping, and cleaning. Identified specific needs and provided the highest level of care for the child's well-being Assist the child with daily activities such as bathing, grooming, feeding, light cleaning, and escorting to doctor's appointments.
Provide assistance with personal hygiene.
Kept the house clean and well-stocked by running errands, managing laundry, and doing weekly grocery shopping.
Plan and participate in activities such as games, crafts, reading, and exercise. Performed daily household tasks such as cooking, cleaning, and laundry, among others. Did laundry, dusting, dishwashing, and vacuuming, among other things. Professional Summary
Skills
Education
Work History
Office Manager - January, 1990 to January, 2004
West Calcasieu Cameron Hospital - Sulphur, LA
Kept track of office supplies by checking inventory and ordering new supplies as needed. Processed purchase orders and prepared vendor invoices. Used Microsoft Word] and Excel to create high-quality documents, spreadsheets, and presentations for internal and external needs.
Was in charge of maintenance writing and communicating the work orders Create and implement goals, policies, and procedures for my department, JCAHO and OSHA. Processed customer orders accurately.
Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members.
Managed schedules and coordinated special projects. Used advanced skills and training to help multiple departments with their operational needs. Maintained professional relationships with all accounts receivables and collection agents for all vendors. Was in charge of all incoming business and information requests from clients. Was in charge of both the computer and physical filing systems. Provided expert clerical support by handling a wide range of routine and special requests efficiently. Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
Answered all incoming e-mails, phone calls, and website inquiries. Was able to resolve issues quickly and effectively, resulting in customer satisfaction. Was in charge of creating reports and presentations. Incoming calls were received, screened, and routed by me. Deal with clients and their service requests, as well as paperwork. Verified mainyence department employees time cards to accurately and efficiently prepare payroll. Assisted with all aspects of the meeting, including the preparation of materials and the taking of notes or minutes.
Make use of all office equipment to complete various tasks that keep the office running smoothly.