Customer Service Call Center
Resume:
sharon Barker
Alexandria, IN *****
ad3oz8@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Production Technician
NTN Driveshaft Anderson - Anderson, IN
January 2020 to April 2023
Performed general equipment maintenance and repair to reduce downtime. Checked finished products for quality and compliance with customer requirements. Preventive maintenance was performed to maintain optimal productivity and extend the life of equipment
Was responsible for reporting and documenting unsafe conditions and defective equipment. Was in charge of inspecting machinery and equipment on a regular basis in order to diagnose problems. Assisted machine operators with the setup and operation of production equipment, which resulted in more
efficient runs.
Adjusted the feed and speed if the machine malfunctioned. Improved machinery performance by calibrating it to meet predetermined standards and project requirements.
Customer Service Representative
Continuum Global Solutions - Anderson, IN
July 2019 to August 2020
Answer calls to help with minor trouble shooting and billing questions Customer Service Agent - Call Center
Continuum Global Solutions - Anderson, IN
August 2018 to May 2019
• Answer calls to help with minor trouble shooting and billing questions Assistant Manager
Rickers Oil Company - Anderson, IN
November 2016 to April 2018
• Supervisor employees
• Daily paperwork
• Handle bank deposits
• Take inventory
• Customer service
• Keep store clean and well stocked
Team Leader
Stratosphere Quality - Fishers, IN
January 2011 to November 2016
• Supervisor employees
• Set up projects
• Sort various car and medical equipment for defects
• Keep track of defects
• Certified the product as inspected and good
Education
College Degree in Engineering Technology
DeVry University-Chicago - Naperville, IL
August 2022 to Present
High school or equivalent in General studies
Ebbertt Education Center - Anderson, IN
January 2010 to January 2010
Skills
• Customer Care
• Customer Service
• Call Center
• Customer Support
• Manufacturing
• Equipment Repair
• Teaching
• Quality Control
• Assembly
• Maintenance
Assessments
Automotive maintenance — Proficient
June 2023
Knowledge of vehicles, vehicle maintenance, and repairs Full results: Proficient
Warehouse safety — Proficient
July 2023
Using safe practices in a warehouse setting
Full results: Proficient
Mechanical knowledge — Proficient
June 2023
Understanding and applying mechanical concepts and processes Full results: Proficient
Sales skills — Proficient
April 2023
Influencing and negotiating with customers
Full results: Proficient
Basic maintenance and repair — Proficient
June 2023
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Work style: Reliability — Proficient
May 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Delivery driver — Proficient
June 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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