Team Lead Customer Service

Araceli Reyes

Cell: 805-***-**** • ad3oqz@r.postjobfree.com

SKILL & ABILITIES:

Bilingual (Spanish) • Computer Proficiency • Leadership Experience

Communication Skills • Organizational know-how • People skills

Collaboration Talent • Problem-solving abilities • Self-Management

Team Management • Flexibility • Time Management

WORK EXPERIENCE:

Member Team Lead - Sam’s Club Nov 2017 - Present

Assists management with the supervision of associates in assigned area; assigning duties; communicating goals and feedback; training associates on processes and procedures; ensuring compliance with company policies and procedures; supporting the Open Door Policy; Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processing memberships, upgrades, and credit accounts; encouraging membership renewals; participating in sales and marketing events; completing and maintaining marketing recaps and other required documentation; assisting members with purchasing decisions; locating merchandise; assisting members with transactions utilizing registers or self-checkout area; Completes accounting records, files, transactions, and other required documentation; providing funds for proper register operation; preparing daily deposits; preparing and overseeing Cash Fund Transfers; investigating overages and shortages in cash register drawers and accounting office

Cashier - Sam’s Club Nov 2016 – Nov 2017

Manage transactions with customers using cash registers; Scan goods and ensure pricing is accurate; Collect payments whether in cash or credit; Issue receipts, refunds, change or tickets; Redeem stamps and coupons; Cross-sell products and introduce new ones; Resolve customer complaints, guide them and provide relevant information; Greet customers when entering or leaving the store; Maintain clean and tidy checkout areas; Track transactions on balance sheets and report any discrepancies; Bag, box or gift-wrap packages; Handle merchandise returns and exchanges; up sell memberships and credits

Cashier & Customer Service Booth - Vallarta Supermarkets Dec 2012- Dec 2015

Manage transactions with customers using cash registers; Issuing/Checking Lottery tickets; Scan goods and ensure pricing is accurate; Collect payments whether in cash or credit; Issue receipts, refunds, change or tickets; Redeem stamps and coupons; Cross-sell products and introduce new ones; Resolve customer complaints, guide them and provide relevant information; Greet customers when entering or leaving the store; Maintain clean and tidy checkout areas; Track transactions on balance sheets and report any discrepancies; Bag, box or gift-wrap packages; Handle merchandise returns and exchanges; handling EBT, WIC, Checks and other payment methods; cashing out employment and tax checks, calling to verify check number and amount, money gram, bill payments and money wires, counting down cashier tills to ensure they balanced out, balancing out cash machine at end of night and making deposits for large amounts and ensuring there was enough change for cashiers the following morning.

REFERENCES AVAILABLE UPON REQUEST

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