Customer Service Call Center
Resume:
Waleed Issa
Customers Service and Hospitality
Washington, DC 20007
ad3nr9@r.postjobfree.com
*-*********** ***** ** ****-paced customer service and call center environments.
*-*****ssional under pressure,Call Center Representative versed in customer support in high call
volume environments.
3-Superior computer skills and telephone etiquette,Motivated customer service specialist with over
years retail experience
in a fast-paced, team-based environment.
4-Core Qualifications
5-Trusted key holdeCalm under pressure
Creative problem solve Computer-savvy
6-Exceptional communication skillsComplex problem solving.
7-MS Windows proficientSkilled negotiator
Quick learnerStaff development
Strong client relations Operations management.
8-Floor set design expertise
9-Training development aptitude
10Training development aptitude
11-Proficient in cash management
12-Shipping and receiving professional
13-International sales support
Strategic sales.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Unarmed Security Officer,Capital one Corporate bank / Test Covid 19
Allied Universal Security Service. - Virginia
May 2019 to Present
• Ensure the security, safety and well-being of all personnel, visitors and the premises
• Provide excellent customer service
• Adhere to all company service and operating standards
• Remain in compliance with local, state and federal regulations
• Immediately respond to emergencies to provide necessary assistance to employees and customers
• Protect the company’s assets relative to theft, assault, fire and other safety issues
• Follow procedures for various initiatives, including fire prevention, property patrol, traffic control and
accident investigations
Unarmed Security Officer (SPO)
EDS Security Service's - Washington, DC
January 2019 to Present
Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting
buildings, equipment, and access points; permitting entry. Obtains help by sounding alarms. Prevents
losses and damage by reporting irregularities; informing violators of policy and procedures; restraining .
World International bank
Compass Group - Washington, DC
January 2019 to Present
My responsible its wide range of duties, from cleaning guest rooms and bathrooms to stocking supplies
and equipment. And also be tasked with maintaining the overall cleanliness of their rooms other
establishment setup all functions for world bank convernce meeting
Concierge Services
VMG Company Concierge - Washington, DC
December 2018 to Present
The Security Concierge is responsible for providing superior visitor management and a top of the line
guest experience. We are looking for a friendly, professional team member who possesses exceptional
written and oral communication skills, and has the ability to multitask and to elevate the visitor
experience. By providing stellar visitor lobby oversight, the Security Concierge responsibilities include:
• Greet, supervise and direct visitors to ensure service is of the highest standards - capable of
representing Whelan as the premier provider of security services in the industry
• Promptly answer phones, address inquiries, and deliver all messages to the appropriate individuals in
a professional manner
• General lobby oversight, maintaining an appropriate rapport with building visitors and guests
• Standing and greeting employees, visitors and guests according to company standards
• Maintaining ownership of the process of visitor management
• Provide knowledgeable and comprehensive information about the surrounding areas
• Promptly answer, record, and complete all visitor requests, questions, or concerns
• Monitoring and securing the lobby
• Enforcing safety proceduresLogging and announcing visitors.
Unrmed Security officer ( Allied Security)
Northrop Grumman (Temporary Side) - Fairfax, VA
February 2021 to March 2021
Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting
buildings, equipment, and access points; permitting entry. Obtains help by sounding alarms. Prevents
losses and damage by reporting irregularities; informing violators of policy and
Customers Service Representative
Arabic Republic of Egypt Embassy - Washington, DC
January 2000 to July 2019
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Helped distribute employee notices and mail around the office.
Maintained a clean reception area, including lounge and associated areas.
Organized all new hire, security and temporary paperwork.
Organized all new hire, security and temporary paperwork.
Assisted with event planning, including associated travel and logistical arrangements.
Compiled company information and related material and distributed it to candidates.
Assisted senior recruiting staff with career fairs and recruiting events.
Screened all visitors and directed them to the correct employee or office.
Customers Service Representative
Marriott International Hotel - Arlington, NC
January 2008 to August 2013
VA
Greeted, registered and assigned rooms to guests of hotels or motels.
Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette.
Made and confirmed reservations.
Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Promoted the hotel brand through Marriott Hotel Verified customers\' credit and established how the
customer
would pay for the accommodation.
Computed bills, collected payments and made change for guests.
Answered an average of 200 calls per day by addressing customer inquiries, solving problems and
providing new
product information.
Hospitality, Customer serves Made and confirmed reservations.
Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Computed bills, collected payments and made change for guests.
Recommended top dining and entertainment options for guests in the washington, Dc area.
Greeted and registered guests and issued keys.
Processed 200 reservations per 12 hours.
Made and confirmed reservations.
Greeted, registered and assigned rooms to guests of hotels or motels.
Security Officer
U.S Security, INC - Arlington, VA
December 2010 to May 2012
Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Detected suspicious activities and watched for criminal acts and rule infractions.
Monitored and authorized entrance and departure of employees and visitors.
Circulated among visitors, patrons and employees to preserve order and protect property.
Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
Operated detecting devices to screen individuals and prevent passage of prohibited articles into
restricted areas.
Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Secured all doors in the office and main building after hours.
Answered an average of 200 calls per day by addressing customer inquiries, solving problems and
providing new
product information.
Implemented marketing strategies which resulted in 100 % growth of customer base.
Help desk and Hospitality
Embassy Suit Hotel - High Point, NC
June 2007 to December 2007
Computed bills, collected payments and made change for guests. Answered an average of 200 calls
per day by addressing customer inquiries, solving problems and providing new product information.
Hospitality, Customer
serves Made and confirmed reservations. Posted charges for rooms, food, liquor, or telephone calls, to
ledgers
manually or by using computers. Computed bills, collected payments and made change for guests.
Recommended top dining and entertainment options for guests in the Washington, Dc area. Greeted
and registered guests and issued keys. Processed 200 reservations per 12 hours. Made and confirmed
reservations.
Greeted, registered and assigned rooms to guests of hotels or motels.
Education
Associate in Interprter & Translation
Liberty Language Service - Washington, DC
March 2015 to December 2018
Diploma in Medical Assistant
District of Columbia University - Washington, DC
March 2015 to March 2016
Associate
High school diploma or GED
Skills
• DESKTOP PUBLISHING
• PUBLISHING
• PUBLIC RELATIONS
• SALESFORCE.COM
• HTML
• sales
• management
• organizational skills
• Unarmed security ( SPO) (8 years)
• Communications
• Training
• Receptionist
• Cash Handling
• Customer Service Skills
• Fast Learner
• Marketing
• Sales Support
• Arabic/ Spanish (10+ years)
• Surveillance
• Help Desk
• microsoft office
• Arabic
• Load balancing
• Network Support
• Computer Networking
• Information technical entry level (2 years)
• Information Technical in Capitalone cooraprat bank (3 years)
• Data entry training( Captalone corporation bank) (2 years)
Certifications and Licenses
Arabic Interprter / Medical/ Legal
May 2015 to December 2018
Security office Unarmed SOP
March 2016 to March 2017
The Security Concierge is responsible for providing superior visitor management and a top of the line
guest experience. We are looking for a friendly, professional team member who possesses exceptional
written and oral communication skills, and has the ability to multitask and to elevate the visitor
experience. By providing stellar visitor lobby oversight, the Security Concierge responsibilities include:
• Greet, supervise and direct visitors to ensure service is of the highest standards - capable of
representing Whelan as the premier provider of security services in the industry
• Promptly answer phones, address inquiries, and deliver all messages to the appropriate individuals in
a professional manner
• General lobby oversight, maintaining an appropriate rapport with building visitors and guests
• Standing and greeting employees, visitors and guests according to company standards
• Maintaining ownership of the process of visitor management
• Provide knowledgeable and comprehensive information about the surrounding areas
• Promptly answer, record, and complete all visitor requests, questions, or concerns
• Monitoring and securing the lobby
• Enforcing safety proceduresLogging and announcing visitors
Handgun & Safety
December 2018 to Present
Fundamentals of Management Administration
June 2015 to Present
Diploma for Management Administration from California University .
IT professionals
November 2019 to November 2019
Help desk for IT Support entry level and learning Capital one unvirsty program in Security, network
and data management Technology.
First Aid Certification
First Aid Certification
Guard Card
Groups
Washington dc Cummuinty Interprter
April 2001 to December 2018
Additional Information
Skills
Sales Software: Salesforce.com, TapScan
Public Relations Software: Bacon's Mediasource, Factiva
Desktop Publishing Software: Photoshop, Illustrator, HTML
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