Customer Service Tech Support
Resume:
Richard A Norton
Floresville, Tx 78114
ad3nl8@r.postjobfree.com
Summary
Self starter with successful experience in customer service and Tech Support. Able to maintain budgets, achieve savings in purchases, Managed, trained,and supervised others.
Experience
May 2021-Current
Alorica customer agent work from home.
Helping customer with Direct TV and AT&T internet services.
2010-2021
Primary Parent care giver, My parents mother and step-father both needed someone to care for them.
My mother had breast cancer and my step father had Alzheimer's. During part of this I worked at Time Warner, overnight shift. So I could take them to their appointments, doing all the shopping, cooking and cleaning.
2005-2010
Time Warner Tier 3 Tech. Tech support, Customer Service. Helped customers with technical issues with internet and cable services.
2000-2005
Blockbuster Video, working for Blockbuster, Store manager for Floresville and Pleasanton. I managed and supervised and set project. All paperwork daily paperwork daily, weekly and monthly revenues. Responsible for setting schedules and all inventory.
1987-2000
Toys R Us Seansonal to regular employee. During my years at Toys R Us I had several positions from cashier to stocker to fromt end ASM and ups manager. Charged with all ups codes and repricing through out the store.
Education
Hallmark University
Associate Degree in Business Management
Accounting principals and theories.
Honor Graduate 3.85 gpa
Skills
20+ years Management Experience
20+ years Quality Customers Experience
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