Abhiram Garapati

E-mail: ad3nhk@r.postjobfree.com, Phone: 512-***-****

*** **** ***** ****, ******, Texas 78732

SENIOR IT RELEASE & TECHNICAL PROJECT MANAGER, AGILE CERTIFIED SCRUM MASTER, US CITIZEN

— Delivering project excellence through management, leadership and technology — Overview

Senior IT Release and Technical Project Manager with more than Twenty years of experience in Wa- terfall, Agile Methods, Program Management, Project Management, Business Analysis, Pre-Sales, Software Development & Testing, Mobile applications development and testing. Led delivery of complex projects & high value sales proposals to global customers in US & AP with great success. Adept at managing senior executive communication and delivery teams across multiple geographies. En- sured customer delight while delivering projects on budget and in quality & timely manner, with mea- surable KPI’s. Highly motivated leader with demonstrated ability to deliver quality results in a tight and aggressive schedule. Well versed in using Scaled Agile Framework (SAFe) for Lean Enterprises for achieving business agility using Lean, Agile, and DevOps princliples. Outstanding accomplishments include:

! Have successfully done more than 200 production releases as a Release Manager at Schwab.

! Led 2 projects on the Schwab START digital accelerator using JAVA and AWS environments.

! Excellent references for all the 4 projects executed by me as Manager at Citibank.

! Led successful launch of Dell’s highly visible 2014 Black Friday deals website.

! Successfully managed relationships and executed various complex projects at American Express by coordinating work between different teams located across the world.

! More than 12 years of experience in complex project management

! Effective team leader with an ability to communicate across various levels of executive man- agement.

! Experienced in working on large scale systems and applications across multiple platforms

! Deep industry experience in Retail, Insurance, Banking and Technology industries. Professional Experience:

Charles Schwab, Austin: Senior IT Scrum Master/ Technical Project and Release Manager, Sep 2018

– Present

• Led 2 high performance teams as Senior IT Program Manager and Release Manager implement- ing the CICD pipeline using the SAFe methodology.

• Driving team Agile behaviors as well as sound technical practices including Built-in Quality, Be- havior-Driven Development (BDD), Agile testing and Test-Driven Development (TDD)

• Kick started the digital accelerator START from the ground up and implemented all the latest Agile principles, including 24 hour blocker boards, Milestone plans

• Experience in troubleshooting in AWS environments.

• Built high-performing teams-of-teams that use design thinking and customer-centricity to pro- vide a continuous flow of valuable products using DevOps, the Continuous Delivery Pipeline, and Release on Demand

• Responsible for release management of the START API’s bi weekly production releases using Remedy.

• Successfully planned and coordinated the release windows across the Schwab scrum teams.

• Conducted Release Retros across various scrum teams to measure productivity and areas of im- provement of each scrum teams production releases. Citibank, Austin: Technical Project Manager/ Scrum Master, Oct 2016 – August 2018

• Developed POC model for expansion of “BUY’ processes (Goods Procurement/ Internal Trans- fers) & ‘SELL’ business process (Order Fulfillment) using Order to Cash, Procure to Pay and Inventory Management processes

• Kick started the highly complex Salesforce Pilot project and ran all the Sprint ceremonies like Sprint Planning sessions, Grooming Sessions and Daily stand up calls.

• As a Scrum Master, successfully delivered to production the RPS Plan Over Contribution and the Update Overdraft Counter for Fee Reversal Bank Errors projects from start to finish.

• Led a team of 8 developers and testers and worked in a team environment.

• Used tools like Microsoft Project, Excel, Clarity, Jira and Tableau. Dell, Austin: Technical Project Manager/ Scrum Master, Oct 2014 – August 2015

• Responsible for development and testing all of Dell’s most visible, high volume Black Friday and Special Events websites, which drive critical high revenue to Dell.

• Successfully load tested our high transaction website deals.dell.com, which is the front page for Black Friday with more than 120 transactions per second while offering more than 200 new deals on various Mobile devices

• Implemented Agile methodology and guided more than 100 successful product launches, man- aging more than 50 resources across multiple countries.

• Expertise in end to end business process and Oracle Modules in all Supply Chain Management

(SCM) related areas including Manufacturing (F2D), Distributions: Order-to-Cash (O2C), Pro- cure-to-Pay (P2P), Inventory Management, Advance pricing, New Product introduction, Product life cycle management, Reverse Supply Chain process for customer returns, Quality and Compli- ance etc. and strong technical expertise in Oracle PL/SQL. Exposure to the Oracle Integrated Operational Planning (IOP), and Oracle Product Information Management (PIM) / Product Data Hub (PDH). Worked on solution and end to end testing of Oracle Purchasing, Order Management and Inventory related defects (e.g. EDI Interface Integration with custom interface).

• Deeply engaged in leading scrum meetings (grooming, sprint planning, retrospectives, standups etc)

American Express, Phoenix: Technical Project Manager/ Scrum Master, Jan 2014 – Oct 2014

• Managed various teams of about 60 resources at onsite and offshore locations executing 5 dif- ferent and complex projects relating to the AMEX small business customer online credit ap- plications.

• Led the development and testing of multiple Cloud based Amex card member & prospect ap- plications. Worked on various Mobile device management tools doing extensive testing on var- ious mobile devices and browsers.

• Daily activities included resource allocations, project meetings with all stakeholders, project updates using tools like Clarity and taking care of all project related activities.

• Received excellent references from the Business owners on all the executed projects. Infosys, Shanghai: Client & Project Manager, Oct 2011- Sep 2013

• Drove interlock between the Sales and Delivery teams in response to various RFP’s. Led in mak- ing client presentations and sales pitches to many major Fortune 500 banks.

• Responsible for getting various client contracts executed by communicating with Infosys China CEO and AVP.

• Daily responsibilities include communicating with onshore clients, onshore engagement man- agers located in multiple countries and making sure the client account operations run well.

• Responsible for doing various account level PM activities for the entire 140 member WellPoint offshore team including performance reviews and appraisals.

• Account level activities include release reports, new client proposals, talent lists and resource allocations.

• Led the implementation of the Lean IT strategy across all the WellPoint onshore locations and multiple offshore locations including Shanghai, Hangzhou, Pune and Mysore

• Owned the entire Infosys account for the insurance client Tokio Marine Management and was responsible for growing the business and all account related activities. Blue Cross Blue Shield, Omaha, NE: Project Manager/ Scrum Master/ Business Analyst, April 2010 - July 2011

• Responsible for managing all project resources, dealing with external and internal stakehold- ers, manage client expectations and satisfaction for the Corelink migration project.

• Responsible for managing scope, cost, schedules and contractual deliverables which include applying techniques for planning, tracking, change control and risk management.

• Lead a team with 20 plus resources and worked with my team in a Collaboration room imple- menting AGILE methodology.

• Managed Custom application development, application maintenance, hardware and software component integration. Involved in software selection, customization and integration along with software solution implementation and deployment including Oracle and Informatica. Real Networks, San Francisco, CA: Project Lead, Feb 2006- Mar 2010

• Performed strategic planning and analyzed customer business environments to improve the front end customer retailing experience of the Rhapsody music player applications.

• Developed customer agreements, proposals, contracts and performed business development for the Rhapsody music player. Used AGILE methodology during the SDLC with biweekly sprints.

• Developed Project management & business controls requirements system for various eCom- merce functions like Fraud Checks, Payment Authorizations, returns and refunds.

• Supervised 3 team members on developing the project finances, risks, change control, quality and closing activities for the Rhapsody music service. Planned and assigned work to my team members and conducted weekly status and bug review meetings between Business Analysts, Dev and QA.

LeapFrog Enterprises, Emeryville, CA: Lead Software Quality Engineer, Oct 2001- Jan 2006

• Responsible for testing online ordering, ecommerce, customer facing GUI retail experience’s and toy catalog pages on the Leapfrog website running on Apache and ATG Dynamo. Applica- tion Tested with IE 5.0, IE5.5 and Netscape 4.70, 4.73, 4.75 browser versions.

• Created test plans, test design and test case documents for leapfrog.com in a multi-tiered environment. Presented monthly build status and test results to Director of Engineering

• Responsible for testing all daily, weekly and monthly web site patches, press releases and up- dates. Load tested the Leapfrog.com website by writing test scripts, planning script designs and executing test scripts using Silk Performer.

Nuasis Corporation, San Jose, CA, July 2000 - Sep 2001 Performance Test Lead for Load testing the digital mixed media Internet contact center

• Automated the whole testing process for a Multi Media Contact Center using Hammer, Ameritec to test Voice over IP (VOIP) with multiple agents taking phone calls from numerous callers.

• Involved in Web based Application Testing. Performed Functional, GUI, Security testing and Unit testing

• Replicated different load testing scenarios using different voice protocol call routings through ISDN gateways. Used Silk Performer for designing and executing test scripts to replicate the email and web collaboration request generation from the caller side and receiving these emails and collaboration requests on the agent side.

• Developed test plans and performed functional testing. Created new test cases on all new builds and reported the bugs in Bugzilla.

IMI Systems Inc, Feb 1998 – June 2000

Test Analyst for Year 2000 Testing & Certification Project for AT&T HRISO, Greensboro, NC

• Product Lead for testing Benefits 2000, an AT&T application that deals with benefits for its em- ployees and retirees. Test Analyst for mainframe application testing and related date fields for Year 2000 problems.

• Responsible for Test Suite analysis, documentation, review and delivery of the test plans, de- sign and procedure documentation

Education

Bachelor of Science in Electronics & Communications Engineering, Nagarjuna University, AP, India

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