Customer Success Community Manager

Tammy Maggs

Community Manager

Wilmington, NC 315-***-****

ad3myx@r.postjobfree.com linkedin.com/in/tammymaggs

Strategic thinker with a big-picture mindset, exceptional leadership experience, and the capacity to energize a team of professionals by creating a resilient and innovative team culture.

Qualifications Summary

Experienced professional with the ability to establish an effective plan for a Customer Success organization through a focus on product adoption, leading a positive experience, and driving growth; known for experience in payroll, account management, training and development, bookkeeping, and office management.

Collaborative team player with high emotional intelligence and the capacity to lead customer success and enterprise teams within fast-paced, high-profile environments; recognized as an experienced leader with valuable sales and marketing experience.

Exceptional communicator and change agent with a sharp power of observation, able to simplify sophisticated issues to make them easily comprehensible for a broader audience.

Versatile and dependable professional with inspiring leadership ability, excellent communication skills, and the capacity to build and lead a world-class team; skilled in developing a company-wide customer success program, which integrates processes, content, and data from stakeholder organizations.

Resilient individual with a dynamic growth mindset, strong management and people skills, personal values, integrity, and technical knowledge; able to standardize data collection and interventions for each point in the client journey.

Highly effective strategist with the capacity to use creativity to determine the best course of action for the organization using skills that transfer across multiple industries and positions.

Career Experience

JADA AI (Remote)

Chief Community Officer August 2022 to Present

Establish a solid foundation for success by spearheading a results-driven content strategy with a focus on positioning the company as a thought leader within the competitive artificial intelligence field. Generate energy and stability while fostering teamwork and commitment.

Selected Contributions:

Successfully augmented community engagement by 60% within the first year while orchestrating the delivery of 70% of initial investors.

Employ refined relationship-building skills and a collaborative mindset while cultivating valuable partnerships with influential industry professionals; dedicated to fostering a client-centric approach, that aligns with market requirements.

Shape a vibrant, productive environment by ensuring strict adherence to company guidelines, which emphasize inclusivity and diversity within an evolving community and global team.

METACAMPUS (Remote)

Country Manager December 2021 to August 2023

Demonstrated leadership and perseverance to drive innovation by creating and hosting diverse online courses in the areas of community building, artificial intelligence in art, and productivity enhancement through the use of Canva Pro.

Selected Contributions:

Increased personal and professional effectiveness by launching an educational platform in close partnership with Marketing, Development, and Production teams.

Exercised sound judgment and discretion while managing email inquiries from potential clients; skilled in scheduling initial interest meetings to drive engagement and maximize opportunities for conversion.

HERB PHILIPSONS Watertown, NY

Customer Success Manager January 2014 to March 2019

Diagnosed, investigated, and reduced a turnover issue across multiple locations within the Northern District by designing and developing and a comprehensive employee feedback program.

Selected Contributions:

Facilitated a 40% increase in customer satisfaction while managing thousands of support resolutions over 5 years.

Conducted in-depth research and analysis of marketing strategies employed by direct competitors, including stores like Gander Mountain, Dick’s Sporting Goods, and Academy Sports in close partnership with the merchandising team.

Education

Bachelor of Business Administration

Jefferson Community College Watertown, NY

Professional and Technical Proficiencies

Account Management Office Management Training and Development Sales Marketing Microsoft Office Suite Organization Customer Service Communication Active Listening Empathetic Engagement Inclusive Work Environment Detail-Oriented Payroll Data Entry Adobe Creative Suite QuickBooks Click Up Slack Monday.com

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