Customer Service Patient Access
Resume:
ANNA M. WHITAKER
Greenfield, IN 46140
ad3mvr@r.postjobfree.com
EMPLOYMENT HISTORY
Dudley Property Management INC, Greenfield, IN Jan 2022
Leasing Agent
Answer daily calls and screen potential tenants.
Show prospective tenants’ vacant properties.
Receive and screen applications from prospective tenants.
Update Vacancy List (whiteboard, website, and Facebook)
Keep Utilities updated when tenant moves out or in, transferring to owner or DPMI name.
Prepare files for court on evictions.
Covance/LabCorp, Greenfield, IN March 2010-Jan 2022
Program Specialist III/Patient Access Advocate (Mar. 2010 – Jan. 2022)
Build and maintain relationships with patients, providers, or other key stakeholders ensuring their best interests are met. Proactively keep them informed of progress, issues, and other important updates. Travel to regional stakeholders may be required.
Act as a patient advocate by identifying all possible avenues of coverage. Ensure that any existing barriers impeding a needed therapy are identified and necessary steps are taken to remove them.
Manage and respond to incoming calls and determine how best to meet the needs of the customer. Ensure calls are documented per established guidelines and procedures.
Provide oversight and guidance on the transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate.
Assist with training new Patient Access Advocates by shadowing/reverse shadowing them.
Maintain a professional, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communication, i.e. uses grammatically correct, concise language.
Other duties as assigned.
Sedona Temp. Greenfield, IN November 2010-March 2011
Covance Program Specialist (November 2010 – March 2011)
·Support Operations of the InTeleCenter programs
·Conduct outbound calls Insurance Reverifications
·Actively participate in ITC and client processes to ensure work is completed in a timely and efficient manner
·Meet schedule and workload assigned on a daily basis per ITC staffing and capacity analysis
·Other duties as assigned
·Invoicing
Continued
·CLM Freight Lines Inc Indianapolis, IN Jun. 2007 – Mar. 2009
Customer Service Specialist (Jun. 2007 – Mar. 2009)
·Enter customer data in system
·Schedule all in and out bound appointments
·Aid the customers regarding loads
·Assist Customer Service Manager with any projects.
Perlman Rocque Greenfield, IN Jun. 2003 – Apr. 2007
Operations Clerk/Customer Service Specialist (Jun. 2003 – Apr. 2007)
·Schedule inbound appointments
·Key in the receiving paperwork into the database
·Periodically manage employee data
·Take customer orders daily.
Rotech Healthcare Indianapolis, IN Jun. 1996 – Sept. 2002
Buyer, Accounts Payable, Insurance Billing, Customer Service (Jun. 1996 – Sept. 2002)
·File non-assigned claims to Medicare
·Collect all information to bill insurance including Medicare/Medicaid
·Assist customers with sales of home medical equipment.
·File, monitor and assist in purchasing for 35 locations.
EDUCATION
Diploma in Medical Coding
Indiana Business College Medical Campus
Indianapolis, IN
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