SHELDON R. CAGE

*** ******** *** ***

Highland Park, MI 48203

313-***-****

Highland Park, MI 48203 313-***-**** ad3mv5@r.postjobfree.com Work History

Car Salesperson 09/2021 to 08/2023 Feldman Ford – 8333 Michigan Ave Awarded Salesman of the Month 6x Highest grossing per vehicle Completed registration paperwork and sales documentation. Negotiated purchase prices and explained sales, warranty, and optional products. Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,

Stopped three attempt of vehicle theft on lot

Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions

Car Salesperson 10/2019 to 09/2021 Glassman KIA – Southfield, MI Answered telephone and email inquiries from potential customers. Negotiated purchase prices and explained sales, warranty, and optional products. Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites. Worked with loss prevention in monitoring shopper behavior. Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages. Parts Manager 11/2018 to 11/2019 AutoZone – Detroit, MI Rearranged parts department to better serve changing trends and keep workspaces organized.

Supervised staff on product knowledge and customer service. Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations. Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.

Provided timely, insightful and accurate reports to upper management. Assisted in organizing and overseeing assignments to drive operational excellence. Parts Specialist 08/2017 to 11/2018 Tamaroff Nissan – Southfield, MI Issued parts to technicians to complete customers' repairs. Served customers in-store and by telephone to answer questions and place orders. Conducted cash handling, credit card transactions, and register closeout at end of business day.

Assisted customers by responding to complaints and offering updates on back-ordered parts. Car Salesperson 09/2015 to 07/2017 Jeffery KIA – Roseville, MI Awarded Salesman of the Month 7x number of vehicles sold Multiple highest gross per vehicle sales rep

Completed registration paperwork and sales documentation. Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.

Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services. Stopped four theft attempts to vehicle on lot.

Elite Sales Associate 05/2013 to 10/2016 Best Buy – Southfield, MI Number one sales representative for three straight years due to average of 150.000.00 sales of merchandise for Best Buy per month

Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Solved customer challenges by offering relevant products and services. Managed efficient cash register operations.

Monitored customers for signs of security concerns stopped multiple theft attempts IT Specialist 07/1998 to 07/2012 US Navy – Various, Locations Configured hardware, devices, and software to set up work stations for employees. Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Patched software and installed versions to eliminate security problems and protect data Performed server backups and changed and replaced backup tapes daily.

-IT administrator/IT Customer Service Representative for over 2500 Naval Sailors 2002-2012

-Supply parts and material officer, maintaining a budget of 25,000.00 yearly 2008-2012

-Responsible for sending and receiving unclassified and classified material 2008-2011

-IT Professional Network Administrator responsible for management of ships and shore work centers personals accounts, computers, and peripherals IT helpdesk responsible for maintaining cloud hosting, Microsoft server, Exchange server, SQL server, Citrix server

Accomplishments

YEARS+ EXPERIENCE AS IT/NETWORK ADMINISTRATOR/NETWORK SECURITY 10 YEARS+ EXPERIENCE AS HELPDESK ANALYSIS AND QUALITY ASSURANCE 4 YEARS+ EXPERIENCE AS SUPPLY MANAGER/LOGISTIC LEAD 6 YEARS+ RETAIL/AUTO SALES

18+ years of Security Officer Measures

-Auto Sales Representative (Salesman of the Month 13x)

-Silver Sales Auto Annual Award for Ford motor Co

Professional Summary

Self-motivated and energetic Salesman with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Proficient in leveraging current market, customer and social media trends to capitalize on sales opportunities. Persuasive communicator and creative problem-solver. Skilled in forming relationships with colleagues and customers of all backgrounds. Knowledgeable customer service specialist skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Friendly, outgoing and adaptable team player. Talent for developing unique personal strengths in individuals.

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