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Customer Service Owner Operator

Location:
Chesapeake, VA, 23322
Posted:
February 14, 2024

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Resume:

Milton Gregory Sr.

E: ad3mir@r.postjobfree.com

P: 757-***-****

A: Chesapeake, VA 23322

Professional Summary

Proactive and meticulous Electrical Servicemen with over 42 years of experience in the power industry. Proficiencies in troubleshooting, management, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Work History

Gummie Wash - Owner/Operator

Chesapeake, VA • 01/1987 - Current

• Streamlined operations and budgeted effectively to decrease spending number.

• Devised, deployed and monitored processes to boost long-term business success and increase profit levels.

• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

• Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.

• Outlined finances, goals and daily operations of company in detailed business plans.

• Provided elite customer service to customers over 32 years by resolving escalated problems and calmly responding to shifting priorities.

• Maintained up-to-date administrative records to monitor operational conditions.

• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

• Used cleaning, protective and restorative agents to maintain and enhance job sites.

• Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.

American Lighting & Signalization - General Foreman

Chesapeake, VA • 02/2020 - 07/2020

• Maintained job sites that met all company and federal regulations in regards to safety.

• Assigned daily duties to each employee based upon individual strengths, effectively completing jobs on time.

• Inspected work for compliance with applicable regulations and job specifications.

• Completed final walkthroughs at job sites to close out projects.

• Tracked all company assets, including trucks, safety kits, test equipment and supplies.

• Checked safety credentials and licenses for all electrical crew members to comply with corporate rules.

Dominion Energy - 1ST CLASS SERVICEMAN/ELECTRICAL LINEMAN/GROUNDMEN

Chesapeake, VA • 11/1977 - 10/2019

• Responded to emergencies and outages that required additional labor and assistance for repairs.

• Installed and maintained overhead and underground electrical power lines and auxiliary equipment.

• Performed maintenance and re-conducting work in varied weather conditions.

• Resagged loose lines to prevent failures.

• Maintained solid safety record with no OSHA-recordable incidents.

• Inspected power lines and poles for signs of damage or wear, interference and degradation and reported findings to supervisor.

• Added or removed wire to shorten or lengthen lines, using various types of splices, connectors and clamps.

• Observed company safety rules and regulations to minimize workplace accidents and reduce electric shocks.

• Worked on both dead and energized lines.

• Removed old poles and hardware and replaced with new equipment.

• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

• Developed team communications and information for meetings.

• Resolved problems, improved operations and provided exceptional client support.

• Drove operational improvements which resulted in savings and improved profit margins.

• Reviewed blueprints, specifications and drawings to fully understand project scope ahead of time.

• Assigned tasks and monitored completion of all work to full satisfaction of company standards and customer requirements.

• Evaluated job scope and determined necessary supplies, timelines and projected expenses.

• Performed electrical installations and repair for residential and commercial projects i

• Supervised crew of electricians and maintained safe, efficient and structured work environment.

• Oversaw control room modification work conducted by electricians, ensuring compliance with safety guidelines, scope of work and reporting requirements.

• Worked on various high-rise commercial and residential projects to rough, rehabilitate and maintain electrical systems.

• Performed electrical system installation of conduit, wire, power distribution and motor controls.

• Effectively worked with multi-craft team; providing wiring installation, preventive maintenance and testing of equipment.

• Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.

• Demonstrated expertise in use of cable reels, stripping tools, voltage detectors, crimping tools and wire and cable cutters to complete fast-paced work.

• Spliced, joined and connected wire to fixtures and other electrical components.

• Installed 120/208 volt systems and 347/600 volt systems.

• Installed and wired electrical hardware, including transformers, junction boxes, service panels, electrical boxes, switches and circuit breakers.

• Replaced and repaired lighting fixtures and electrical control and distribution equipment, including switches, relays and circuit breaker panels.

Skills

• Operations management

• Business Development

• Consulting

• Human Resource Management

• Business planning

• Project Management

• Contract Management

• Coaching and mentoring

• Verbal and written communication

• Partnership development

• Business administration

• Budgeting

Education

Dominion Energy

Richmond, VA • 06/1992

Lineman Development Program



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