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Trina Cox ad3mid@r.postjobfree.com• 646-***-****

Brooklyn, NY

My expertise as a Project and Product Lead spans both technical and non-technical facets, encompassing system and network security, ITIL framework implementation, SaaS production, and infrastructure optimization. Armed with a holistic understanding of security, governance, and protection across diverse environments, I am adept at proactively addressing intricate challenges. My forte lies in bridging communication divides and fostering collaboration among multifaceted teams, ensuring seamless project execution and perpetual enhancement.

Education/Certifications

Associate of Science - Liberal Arts and Sciences

Borough of Manhattan Community College, New York, N.Y. Federal Regulatory Cybersecurity Examinations for Pharmaceutical Industries IT Desktop Security 2017 IT Quality Variance 2021- IT Deviation of CAPA Management 2021

IT Good Documentation Practices 2021

IT Document Management 2021

Product Integrity 2021, Technical Bulletin for GXP, Certification Systems 2021 Product Integrity Certification 2021

Customer Server Excellence Certification 2007, Small Business Certification Areas of Expertise

• Statistical analysis & modeling

• Project Management Methodologies

• IT Infrastructure

• (UI/UX) Design

• Financial Management

• Process Enhancement

• Data Migrations

• System Development Life Cycle

• Information Management

• Product Management

• Mergers and Acquisitions Support

• (PostgreSQL, Planview, Troux, Siebel

Remedy, ServiceNow, Jira, Kanban)

• Forensic Investigation

• IT Security

Professional Experience

Potomac Lifestyle Magazine 2022– Present

Associate Publisher

• Implemented market research strategies to optimize print, digital, and advertising initiatives, enhancing engagement and competitiveness.

• Led digital strategy development, fostering collaboration with the marketing manager and steering committee, resulting in impactful marketing campaigns across multiple channels.

• Managed stakeholder communications, supported forecast planning, cultivated key partnerships, and facilitated expansion into new markets, while ensuring excellence in design principles and publishing software utilization.

• Assisted in Rights, Contracts, and Proposal Management, overseeing negotiations and the exploration of potential new markets for published works and events, ensuring the expansion and diversification of revenue streams.

• Demonstrated proficiency in publishing software and applied a strong understanding of design principles to enhance the visual appeal and effectiveness of editorial content and advertising materials. Insight Global C/O Merck Pharmaceuticals ITRMS- CSE 2021– 2021 Client Service Analyst

• Implemented Cybersecurity Engineering Analysis and supported teams using Jira, while leading Daily Stand-ups and contributing to major projects like Web Certificate Remediation and EMEA Data Center Relocation and Web Domain Automation.

• Developed Risk Management Controls, Vulnerability Management Reports, and Process Optimization, integrating the Global Enterprise Product Roadmap and created the Product Engagement and Socialization and Continuity activities. P a g e 2 2

• Collaborated with the Steering Committee to plan and coordinate the Virtual Cloud Network buildout, managing inter-team dependencies and escalating issues, as necessary.

• Collaborated with developers to transcribe Non-Technical Requirements into Technical Requirements and Scheduling with Product Owners for Global Product sustainment and Release Activities, ensuring alignment with organizational objectives. Marsh and McLennan Companies 2020 – 2020

OAC Lead

• Developed and documented 60+ Pre-production application Risk and Controls for Third-Party applications, ensuring compliance throughout Application Release processes.

• Conducted Due Diligence activities, furnishing the Global Service Delivery Director with comprehensive status updates for all Project Managers within my authority.

• Led reviews of Operational Acceptance Criteria and monitored application readiness, ensuring alignment with project objectives.

• Managed a Risk Register database to track application status, mitigation efforts, and escalations, ensuring successful delivery of organizational commitments.

• Proactively identified and addressed application readiness challenges, collaborating with the Security Risk Team for efficient resolution.

• Facilitated the development of Disaster Recovery processes with stakeholders, ensuring alignment with security operations policies.

• Led post-deployment initiatives, implementing regular reviews to optimize application performance and drive continuous improvement.

• Conducted Application Triage and Audit remediation, validating artifacts and updating the Configuration and Data Management Database (CDMB) as necessary.

Talent Analytix C/O Bank of New York Mellon 2018 – 2018 Project Lead

• Managed Daily Stand-Up meetings and documented Meeting Minutes for senior stakeholders.

• Provided clear non-technical guidance for gathering and delivering business requirements and functional specifications across key initiatives, supporting the enhancement of trading, Risk, and Data Warehousing applications.

• Facilitated Project Manager Meetings and oversaw execution, ensuring effective communication with technology development teams for the implementation of front-to-back technology solutions.

• Collaborated with various teams including Business, Product Development, Operations, and Client Solutions to define and approve functional specifications.

• Maintained the Technical Book of Work, facilitated project prioritization, and provided program updates to senior management, while leveraging Enterprise Project Management tools to ensure regulatory compliance. Sirius XM Radio Inc. 2007 – 2017

Senior Applications Supervisor

• Provided daily support for the SMS Portal Suite and cloud interfaces, ensuring compliance with ITIL, ITST, and SIAM governance.

• Supervised and administered permission and RBAC controls for 1,450 internal employees, as well as for 185+ global call centers and 25 vendors comprising approximately 10,500 agents.

• Managed Virtual Machines, Virtual Desktops, Citrix, and Multi-Cloud Applications, managing thirty daily requests per system.

• Led quarterly regulatory audit processing of systems and staffing. Conducted projects to automate systems, implemented SSO

(SAMIL), OAuth, MFA, PIM, Conditional Access, and other services, security measures and conducted Tier two-thirds SDLC issue investigations and resolutions.

• Developed thorough training manuals encompassing application and cloud-based interfaces, educational materials, and solution documentation, archived on the ITSM Wiki page.

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