IMANNY JOHNSON

OBJECTIVE

Detail-oriented and efficient professional with a background in account

auditing and customer service. Seeking a challenging role in claims evaluation and negotiation where I can leverage my administrative skills, attention to detail, and customer service expertise. EXPERIENCE

Claims Auditor, The Army & Navy Club; Washington, DC — April 2022– Present

- Executed administrative tasks with a focus on precision and efficiency, ensuring accuracy in data entry and validation.

- Managed the database by generating reports, performing backups, and contributing to streamlined data management processes.

- Collaborated across departments on data entry projects, demonstrating adaptability to diverse tasks.

- Collected membership payments, processed transactions, and maintained confidentiality of sensitive information.

- Trained new staff on procedures, compliance requirements, and performance strategies to contribute to a knowledgeable team.

- Responded to emails and other correspondence, facilitating communication and enhancing business processes.

Customer Service Representative, Nordstrom; Washington, DC — November 2013-April 2021

- Assisted staff in resolving complex customer issues, demonstrating problem-solving skills and efficiency.

- Cross-trained in multiple departments, handling customer service requests via phone support, email support, or live chat.

- Documented customer correspondence in CRM, ensuring accurate tracking of requests, problems, and solutions.

- Diagnosed customer needs and proactively educated them about product features and benefits.

- Guided customers through troubleshooting, navigating the company website, mobile app, or product usage with digital tools. 240-***-****

johnson.imanny@gmail.

com

Washington, DC 20002

United States

- Provided confirmations, answered questions, and offered general information to enhance customer experience.

EDUCATION

High School — Diploma

KEY SKILLS

- Detail-oriented with a focus on accuracy in data management and financial transactions.

- Proficient in Microsoft Excel for managing invoices and payments.

- Excellent written and verbal communication skills, demonstrated through effective email and phone correspondence.

- Customer-focused with a track record of resolving complex issues and providing exceptional service.

- Adaptable and quick to learn new procedures and tasks.

Contact this candidate