Real Estate Customer Service

KATHLEEN RUVALCABA

ad3lo8@r.postjobfree.com 253-***-**** Wilder, ID 83676

Professional Summary

Dedicated professional with demonstrated skills in management in a fast-paced work environment.

Willing to take on new challenges to help the team and business succeed.

Strong relationship-building and decision-making skills.

Results-focused and proactive Supervisor with strengths in communication and collaboration.

Hardworking, reliable, Proactive, and punctual.

Knowledge of Title, Escrow, Lending, and Real Estate.

Review property Title reports for accuracy.

Notary Public.

Skills

Knowledge of Data Trac and Encompass software

Strategic Development

Data Management

Critical Thinking

Supervision & Leadership

Team Management

Negotiation skills

Friendly, Positive Attitude

Organizational Skills

Microsoft Office

Training & Development

Planning & Organizing

Great Work Ethic

Contract drafting and execution

Experience

Mortgage Master Service Corporation Kent, WA

Funding Manager/Loan Officer

08/2010 - 10/2022

Highly organized, with the ability to expeditiously prepare and review complex contractual documents. Analyze and reconcile files.

Maintained current understanding of applicable regulations and laws to stay

within compliance guidelines.

Worked successfully with a diverse group of coworkers to accomplish goals.

Managed and worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.

Security level to wire funds daily to the Federal Reserve to fund loans in a timely manner. Expertise in reading and inputting fees in Closing Disclosure/HUD1.

Accomplish management responsibilities which include sourcing, interviewing, and hiring talented employees. Providing ongoing coaching and feedback, recognizing, and developing employees, identifying, and managing risks, and completing daily management tasks with the ability to draw conclusions from data and present to leadership.

Create and update financial reports on a frequent basis to present information to leadership teams.

Develop and implements operational, servicing, or documentation procedures, methods, and work systems.

Support the development and implementation of strategies.

Knowledge of Data Trac and Encompass software. Adhering to RESPA laws.

Proficient with TRID closing disclosure forms. Loan Servicing.

Working with Investors and servicing loans. Clearing post-closing conditions

for purchase of loan in the secondary market. Shipping and insuring.

Notary of legal documents.

Skyline Properties, Inc, Puyallup, WA Licensed Real Estate Broker in Washington and Idaho

Real Estate broker 04/2017 - Present Advise clients of current market conditions.

Silvercreek Realty Group, Meridian, ID Comparison of properties to form a competitive market

Real Estate Broker 04/2023 - Present analysis.

Constant communication with buyers, sellers, lenders, title, escrow,

appraisers, inspectors, and attorneys to ensure a timely closing.

Utilizing the Multiple Listing System and keeping current with all training.

Prepare representation contracts, listing contracts, and purchase and sale

agreements.

Review closing disclosures, deeds, and leases.

SeaTac Escrow Prepare HUD1 by utilizing lender instructions.

Federal Way, WA Compliance with RESPA laws and regulations and general institutional

Senior Escrow Assistant policies. Notary of legal documents.

07/2007 – 08/2010 Review title reports for accuracy and resolving any issues.

Coordinate and prepare closing documents including notes and deeds and

maintain accurate attention to detail along with strong ability to prioritize and

multi-task in a highly productive manner.

Utilize understanding of escrow, title standards and company underwriting

guidelines associated with a wide variety of commercial transactions.

Sending and receiving bank wires.

Maintain escrow records and files in accordance with company guidelines.

Handling recordings, UCC filings, liens, and judgments, and reconveyance of

deeds of trust.

Implement acquisitions and relocation of county properties.

Interview, hire and train new employees.

Parkside & Auburn Meadows Retirement Work with seniors in independent, assisted care and nursing care. To plan Auburn, WA internal and external marketing events. To find local resources and have a wide Activity Director spectrum of knowledge to assist in the daily living of the residents. Daily 2002 – 2004 marketing outreach. Recruit Volunteers. Interview, hire and train new

employees.

United States Postal Service Responsible for all sorting and delivering of mail. Excellent customer service.

Letter Carrier Shop Steward, Safety Manager and Employee Involvement Leader.

Enumclaw, WA 6/1984 – 9/1991

College Place, WA 4/1992 – 8/1994

Education and Training

Auburn Senior High School Auburn, WA

06/1979

The input of customers financial information, running credit reports, printing initial and final legal

documents. Resolving title issues. Processing loans in a timely manner. Working with HUD 1 documents.

Wiring funds to Financial Institutions. Notary of legal documents.

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