Felicia Blue

1-414-***-****- ad3lgh@r.postjobfree.com

Senior Administrative Assistant/Team Lead

A highly organized and detail-oriented Senior Administrative Assistant and Team Leader seeking to leverage expertise in appointment scheduling, travel arrangements, event planning, and budget preparation to contribute to the organization's success. Possesses the ability to implement efficient systems and procedures, build strong professional relationships, and provide exceptional support to teams. My goal is to use my skills and knowledge to help drive the organization toward achieving its maximum potential. Skills & Competencies:

• Advanced Scheduling and Organization Skills

• Proficient in Office Management Applications

• Expertise in Document Management Systems

• Adept at Conflict Resolution

• Broad Knowledge of Business and Project Management

• Excellent Communication and Interpersonal Skills

• Proficiency in Accounting

• Experienced in Budget and Expense Management

• Ability to Prioritize Workload Efficiently

• Proven Training and Supervisory Skills

• Competent in HR Policies and Procedures

• Superior Time Management and Multitasking Skills

• Proven Problem-Solving Ability

• Skilled Negotiator

• Excellent Leadership and Teamwork Skills

• Tech-savvy with Knowledge of the Latest Office Technology

• Sound Knowledge of Conference, Planning, and Event Management

• Proficiency in Data Analysis and Report Presentation

• Highly Detail-Oriented

EXPERIENCE:

Target Corp Inc. Aug 2019 – Oct 2023

Assistant Team Leader

• Supervised cashier employees under the direction of the Team Leader on the second shift.

• Ensured all cashiers completed daily responsibilities on the second shift including cash counts reconciliations and sweeping and cleaning cashier areas.

• Delegated daily shift tasks to employees.

• Answered employee and customer questions and resolved problems.

• Participated in potential employee interviews along with management and team leader.

• Provided coverage for employees who were taking time off.

• Supervised staff in the electronics department under the leadership of the Team Leader on the first shift.

• Ensured electronics department shift staff met daily operational goals.

• Helped write employee schedules.

• Resolved customer complaints and answered questions.

• Ensured staff complied with Target’s quality customer service standards.

• Participated in interviews of potential employees along with management and team leader. Webster Bank Inc. Dec 2018- July 2022

Operations Processor Administrator

• Evaluate applications and documentation to verify a borrower’s withdrawals and funds transfers. balancing accounting to meet the company guidelines

• Responsible for opening/ closing, application verifications vis verbal/written for borrowers.

• Staying within acceptable tolerance levels during pre-audit and post-closing findings

• Keeping up with product trends

• Maintaining customer and company confidential information.

• Excellent verbal and written communication skills.

• Able to multitask financial projects based on priority lists. Boston Store Inc. Sept 2013- Jan 2019

Human Resources Coordinator/Department Manager

• Consulting with the employer and identifying employment needs

• Interviewing potential applicants regarding their skills, experience, and education

• Contacting references and performing background checks on applicants

• Informing applicants about position details, including working conditions, benefits, and duties

• Hiring or referring qualified applicants for the employer

• Conducting or helping with new employee orientation

• Keeping processed paperwork and employment records

• Manage the daily operations of the department including sales, staffing, and customer service

• Develop and execute plans to meet sales goals and improve profitability

• Train and coach team members to deliver exceptional customer service and meet performance targets

• Analyze sales data and customer feedback to identify areas for improvement and make recommendations for change

• Maintain a clean and organized department that meets company and safety standards

• Ensure that inventory is well-stocked, properly displayed, and rotated according to company guidelines

• Address customer complaints and resolve issues in a timely and professional manner

• Collaborate with other department managers and senior leadership to improve overall store performance

• Manage department budgets, including labor and supply costs, to ensure profitability

• Participate in the hiring process and performance evaluations for team members. Wells Fargo Bank Sept 2012- Aug 2013

Loan Processor IV/Underwriter

• Gathering information for the loan application

• Evaluating credit histories for applications

• Collecting data from clients such as their assets, salaries, debts, and employment status to fill in information for the loan application

• Researching and correcting mistakes in applications for clients

• Reviewing file documentation for missing or erroneous information

• Meeting loan application deadlines

• Assisting the Loan Officer with requests and tasks needed to complete and process applications

• Collect, review, and analyze an applicant’s relevant history and records

• Obtain additional information about an applicant to determine coverage needs

• Determine the level of risk for insuring or lending

• Offer recommendations on whether or not to approve an application

• Help agents determine premium costs

• Evaluate insurance claims for accuracy and the coverage amount EDUCATION:

Waukesha County Technical College, Business Management. References: Available on Request

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