Skills and Training Summary

•IIBA Trained Business Analyst with the ability to apply industry best practices with advanced analytical, problem solving, and communication skills to translate requests into requirements and requirements into solutions.

•PC based systems, Web, Client Server, Cloud, Mobile, Advanced UI design, Data exchange, ecommerce

•Scanning, OCR, Character Recognition, OCR quality control experience in very high-volume systems

•PMI Trained Project Manager possessing extensive knowledge and experience in the use of PM best practices to manage stakeholders, scope, schedule, priority, change management, risk, and issue management

•Technical training experience making presentations to staff, management, and C-level audiences

•Technical writing experience creating project user stories, Visio process modelling including As-is and To-be, status reporting, user manuals, screen and report mock-ups, and high-level project documents

•Software Quality Testing background including the creation of testing teams, managing the testing process and staff, and documenting testing best practice processes and procedures

•Extensive experience in Client Facing Relationships, Business Process Analysis, Object Oriented Analysis, and Structured Analysis methodologies to understand the business, plan analysis work, and define a solution

•As a former programmer, I respect and consistently apply the attributes and processes of modern SDLC methodologies including CMMI, Agile, Scrum, Waterfall, IEEE, and ISO Advanced skills in the use of MS Office, Jira, Access, Project, Visio, TFS, SharePoint, Test Manager, Erwin, Toad, Mercury, MMIS, SAP Peoplesoft, Doors, SQL, Oracle CRM, Salesforce, Cognos, and many other productivity tools

•Experience in health care, pharmaceutical, health insurance, Medicaid, EHR record, energy delivery, manufacturing, transportation, print industry, corporate mergers and acquisitions, Retail and factory pre-sales and marketing, retail, and financial institution cash management and BPO, Cloud data storage

•Federal, state, and local government experience providing consulting services

Education

B.S. in Computer Science Minor Business Admin

University of Evansville - Evansville, IN 1987

Work Experience

Business Analysis Technical Engineer III

CONDUENT – Lexington, KY Oct 2022 to Current

Responsibilities: Business Analysis, requirements gathering, use case creation

My accomplishments at Conduent include:

•Created As Is and To Be process flows in Visio and user stories in Jira

•Used Doors and ClearQuest to document and manage project work

•Member of the Alaska Medicare/Medicaid project team

•Created requirements and testing involved in storing data contained in the standard electronic health record (EHR) fields

Sr Business Analyst (Contract)

TEKsystems/ALLIANCE COAL LLC – Lexington KY July 2022 to Sept 2022

Responsibilities: Business Analysis, requirements gathering, software support

My accomplishments at Alliance Coal include:

•Worked on a project to research and support an off the shelf set of systems to run a self-insurance department

Sr Business Analyst (Remote Contract)

SOVEREIGN SPORTSMAN SOLUTIONS – Nashville, TN May 2022 to July 2022 Responsibilities: Business Analysis, requirements gathering, use case creation in Jira

My accomplishments at Sovereign Sportsman Solutions include:

•Worked on a project to create reports online and export them

Business Analyst (Short Term Contract)

COMPUTECH/TOYOTA - Detroit, MI Aug 2021 to Oct 2021 Responsibilities: Business Analysis using Jira, Workflow Diagrams using Visio

My accomplishments at Toyota Motors North America include:

• Created system workflow diagram with Visio related to as is and to be quality assurance system use by vehicle production lines during assembly and testing of vehicles in the middle of a large change in the system for testing

IT Specialist (Short Term Contract)

MKS2 TECHNOLOGIES/VA HOSPITAL - Austin, TX April 2021 to June 2021 Responsibilities: Hospital staff hardware, software problem tickets at Lexington (KY) VA Medical Centre

My accomplishments at Lexington VA include:

•Worked on the team to help hospital staff with any software issues that occurred as the new system is being readied

•Worked on the team to perform hardware inventory to prepare for federal inspection and new federal IT spending

Business Analyst (Remote)

CONDUENT/AVENU INSIGHTS & ANALYTICS - Lexington, KY May 2018 to July 2020 Responsibilities: Assist PM and support Change Control, gather requirements, create User Stories, testing, UAT, go-live

My accomplishments at Avenu include:

•Business Analyst on the team to replace city and county government software for the city and county of San Francisco California. User Stories and workflow diagrams were created using Visio and Word

•Created requirements and testing involved in storing data contained in the standard electronic health record (EHR) fields

•Business Analyst on the team to replace city government software for Sacramento CA using Visio and Word

•Business Analyst on the team to provide specialized reports for Taylor County IL with user stories created in Word

•Business Analyst on project to provide and customize a state-wide system for South Carolina to manage their court systems gathering requirements and creating user stories in Word for the import and export functions

Lead Business Analyst

POMEROY/KY CABINET FOR HEALTH & FAMILY SERVICES - Frankfort, KY Aug 2015 to Sept 2017

Responsibilities: As-is and to-be process modelling, screen mock-ups, assist PM with change management, Jira user interface design, presentations, managing UAT testing, implementation support, JAD sessions, and Visio diagrams.

My accomplishments at CHFS include:

•Lead Business Analyst on a successful implementation for Medicaid provider application that previously failed

•Created a process model to capture the Medicaid provider application process to support analysis efforts

•Lead the effort to redesign the common user interface to be more user friendly and adapt to HTML5

•Designed an easy-to-use wizard-based review workflow to approve or deny Medicaid provider applications

•Prepared Visio RFP diagrams, process flows, etc. for upper management and assisted with PM and change control

•All projects involved requirements gathering, healthcare data record processing,SQL testing, data integration, UAT, and go-live

Lead BA/Testing Team Lead/PM

POMEROY/KY TRANSPORTATION CABINET - Frankfort, KY 2007 to 2015

Responsibilities: As-is and to-be process modelling, creating use cases and user stories, Requirements Traceability Matrixes, data mapping using SQL, established and managed a testing team, conducting JAD sessions, user interface standards and design, upper management presentations, project management and change control.

My accomplishments at KYTC include:

•Quickly assumed a lead analysis role in a state-wide vehicle registration reengineering project

•Established and documented a testing process and formed a team to do second level testing and involve project management and change management in the process

•Lead Analyst on a successful implementation that manages right of way acquisition that previously failed

•Designed first KYTC system to combine tabular and spatial user interfaces with handheld data collection

•Designed a complex system to calculate IRP motor carrier registration fees for all 50 states and Canada

•Calculation analysis now used by IRP Inc. to help member states understand each other calculations

•Designed easy to use set of Wizards help motor carriers comply with the IRP international agreement

•All projects involved requirements, SQL based testing, data integration, change management, and go-live

SQA Manager, OCR Dev Team Lead, PM

ACS/XEROX - Lexington, KY 2004 to 2007

Responsibilities: Management of DBA direct reports, website development, and project management of OCR configuration and testing for projects where 50+ Fortune 500 customers submit 1 million documents per day for processing and transmission.

Previous Position: PMO SQA Manager

Responsibilities: Managing the entire SQA process, defining the SDLC, test management plans, test case creation guidelines, creation of a testing lab to test final implementations, management of testing teams, database testing and configuration using SQL and final say in version release for PMO BPO projects with annual revenue over 1 million.

Previous Position: Technical Solutions Architect

Responsibilities: Analysis, design, programming, and testing of BPO workflow subsystems for health insurance claim forms and credit card application forms. Creation of sub systems to increase the accuracy of the workloads, implementation, and administration of SharePoint.

My accomplishments at ACS include:

•Defined a formal SQA/Testing process as a member of the Xerox/ACS headquarters PMO

•Created software to increase workflow efficiency for the processing of health care claims

•Managed direct and indirect reports both onshore and offshore including testing and DBA resources

•Defined and documented a repeatable SCRUM SDLC methodology as for the PMO

•Created and conducted internal training classes for PMO based testing, test case creation, and SQA implementation

•Deployed SharePoint for the entire BPO team and linked it with Outlook and Project

•Customer relationships, requirements, SQL based testing, data integration, change control, UAT, and go-live

Programmer/Analyst - Energy Delivery Team

VECTREN COORPORATION - Evansville, IN 2001 to 2004 Responsibilities: Vectren Corporation is the result of a merger between several utility companies. I was hired to help deploy several systems to standardize the IT solutions across the new company at the headquarters. This included Analysis, design, testing, and project management

My accomplishments at Vectren include:

•Designed a PDA based system for field techs to record gas line inspection and repair information

•Solely responsible for the system that tracks gas leaks, and their government compliance issues

•Worked with vendors to support, configure, and modify 3rd party systems (Salesforce, GCS Tracking)

•Developed and deployed client/server systems to multiple sites in different states via Citrix programming

•Assisted PMO in defining requirements for a GIS/GPS based customer and issue dispatching system integration

Programmer/Analyst - Client/Server/Web Team

ATLAS WORLD GROUP INC - Evansville, IN 1997 to 2001 Responsibilities: I was recruited by Atlas headquarters to help them move from a mainframe environment to a client/server web front end that communicates seamlessly with existing mainframes and agent systems worldwide.

My accomplishments at Atlas include:

•Successfully combined project management and development team lead roles

•Created some of the company’s first custom intranet web applications used worldwide for marketing and service

•Designed and developed intranet web security system for custom applications

•Developed a Mainframe-Client/Server data exchange set of subsystems using SQL

•Integrated third party Client/Server systems with in-house IBM mainframe systems

Sr Consultant, Computer Consulting Group

GEO S OLIVE & CO – Evansville, IN 1990 To 1997

Responsibilities: All phases of client engagements: project & development team management, cost/benefit & scope analysis, proposals, contract negotiation, analysis & design, hardware selection, testing, programming in many languages and SQL, training, implementation, and support. Also, corporate training, 3rd party accounting and medical practice software customization and installation, and database schema reverse engineering for clients.

My accomplishments at GSO include:

•Consistently a top biller among a group of approximately 15 IT consultants

•Lead programmer on the Bristol-Myers Squib merger database consolidation project

•Promoted in 1995 to Senior Consultant after several successful client engagements

•Created a Warrant Tracking System for the Vandenburgh County Court/Sheriffs Dpt. and 10 other countries

•Completed several large-scale client/server implementations for Fortune 500 and smaller companies

•Created and conducted training classes on Windows, productivity tools, and custom applications

•Involved in project management, development, platform selection, defining best practices, and recruiting. Key effort was change control to make sure projects did not get out of scope without the proper procedures taking place

•In charge of connecting medical device readings into the medical records database for Deaconess Hospital storing data in the standard electronic health record (EHR) fields and tables in thier new client/server system we created

•In charge of migrating to modern software for Engineering and Maintenance, Medical Lab, ER, Pharmacy, Patient Complaints, and other departments at Deaconess Hospital, Welborn Hospital, White County Hospital, and others

•In charge of design and implementing software to track the product research for Mead Johnson Nutritional’s

•On the IT team in the merger of Bristol Myers Pharmaceuticals and Squibb Pharmaceuticals

•All projects required customer facing relationships that involved requirements, testing, UAT, and go-live

Programmer

EVANSVILLE COURIER CO - Evansville, IN 1988 to 1990

Responsibilities: Analysis, design, programming, and supporting PDP-11 and VAX COBOL applications. Support of the first PC users as they adopted Lotus123 and dBase. Also acted as a backup for the computer operations.

My accomplishments at The Evansville Courier Company include:

•Supported existing COBOL systems and designed and coded new COBOL systems

•Part of the team that migrated entire company from DEC PDP-11’s to VAX clusters

•Helped introduce PC based spreadsheet and database applications to the company

•Created a COBOL batch system to monitor each paper route’s status and issues

•All projects required customer facing relationships that involved requirements, SQL based testing, data integration, change control, and go-live

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