Krystal Haney

Terrell, TX *****

ad3lbq@r.postjobfree.com

+1-469-***-****

Outgoing office personnel offering superb customer service proficiency and passion for exceeding sales goals. Results-oriented professional, specializing in customer service and management. I have the unique ability to relate to diverse clients and not afraid to take lead when needed. I can be a true asset to your company with my combined skills and experience. Authorized to work in the US for any employer

Work Experience

Co-Owner and Office Manager

Barbas rebar - Dallas, TX

March 2021 to Present

• Invoicing

• Payroll

• All clerical duties

Data Analyst Specialist team lead

CCM Finance - Richardson, TX

November 2019 to November 2022

• Handle all Bankruptcy and legal issues

• E-Oscar credit disputes as well as written disputes

• Data entry

• Data analysis.. payment system.. correcting accounts as well as applying payments and refunds

• Public notary

• Escalated calls in regards to credit reporting

• High incoming call volume

• Took car payments over the phone

• Worked payment plans

• Explained account, payments, repossession process

• Explained vehicle warranty’s

• Advised customer on how to keep account up to date as well as adding insurance coverage to vehicle

• Quick books

Assistant Manager

SMC Management

May 2018 to September 2019

• Making collection calls

• Greeting customers

• incoming calls (call center environment)

• approving loans

• closing loans

• taking payments

• handling accounts as well as accounts issues

• Filing and all clerical duties

• Collections

RECRUITER / COAST PERSONNEL

Coast Personnel Services

September 2017 to March 2018

• ASSISTED THE ONSITE MANAGER WITH RECRUITING, HANDLED INCOMING CALLS, NEW HIRE PAPERWORK, UPDATED DAILY REPORTS FOR MANAGER, ALSO HELPED OUT WITH EMPLOYEES WITH ISSUES THAT THEY HAD AT THE JOB SITE.

Office Administrator

Yes Communities - Dallas, TX

June 2017 to September 2017

• USE OF VARIOUS APPLICATIONS SUCH AS DATABASE MANAGEMENT AND WORD PROCESSING. ABILITY TO ANSWER PHONE AND TAKE MESSAGES WHILE ASSISTING CUSTOMERS. COLLECT AND DEPOSIT MONEY INTO ACCOUNTS, DISBURSE FUNDS FROM CASH ACCOUNTS TO PAY BILLS OR INVOICES, HANDLED ALL INCOMING CALLS, KEPT RECORDS OF COLLECTIONS AND DISBURSEMENTS, AND ENSURE ACCOUNTS ARE BALANCED. FILED EVICTIONS, SHOWED HOMES AND HELPED WITH FILLING OUT APPLICATIONS.

Customer Accounts Manager

Aarons - Seminole, TX

November 2012 to October 2016

TX

USE OF VARIOUS APPLICATIONS SUCH AS DATABASE MANAGEMENT AND WORD PROCESSING. ABILITY TO ANSWER PHONES AND TAKE MESSAGES WHILE ASSISTING CUSTOMERS. COLLECT AND DEPOSIT MONEY INTO ACCOUNTS, DISBURSE FUNDS FROM CASH ACCOUNTS TO PAY BILLS OR INVOICES, KEEP RECORDS OF COLLECTIONS AND DISBURSEMENTS AND ENSURE ACCOUNTS ARE BALANCED. HELPING CUSTOMERS MAINTAIN ACCOUNTS IN GOOD STANDING THROUGH INCOMING AND OUTGOING CALLS AS WELL AS IN PERSON.

Education

High School Diploma

Abraham Lincoln High School - Denver, CO

May 2004

Skills

• English and Spanish (10+ years)

• Management

• training

• Sales

• Inventory

• Scheduling

• Cash Handling

• Customer Service Skills

• Team Building

• Word

• Merchandising

• Inventory Management

• Microsoft Excel

• Spanish

• English

• Microsoft Office

• Supervising experience

• Data Analysis

• Word Processing

• Analytics

Languages

• Spanish - Fluent

Certifications and Licenses

Certified Notary Public

Assessments

Work style: Reliability — Proficient

April 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Administrative assistant/receptionist — Proficient May 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Recruiting — Proficient

September 2023

Managing the candidate sourcing and selection process Full results: Proficient

Attention to detail — Proficient

September 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer service — Proficient

September 2023

Identifying and resolving common customer issues

Full results: Proficient

Management & leadership skills: Planning & execution — Proficient June 2023

Planning and managing resources to accomplish organizational goals Full results: Proficient

Work style: Professionalism — Proficient

May 2023

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Medical receptionist skills — Proficient

August 2023

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

• Customer and Personal Service

• Computer and Electronics

• Phones

• Writing English and Spanish

• Monitoring

• Speaking English and Spanish

Contact this candidate