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Customer Service Experience, Training and Development

Location:
Nicholasville, KY
Posted:
February 13, 2024

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Resume:

JACQUELINE COLLIER

**** *********** ******** ***

Berea, KY 40403

Cell 606-***-****

OBJECTIVE

A work-from-home position utilizing proven skills in planning, communicating, and training. QUALIFICATIONS

Over thirty years of progressive responsibility and experience in:

• Leadership • Communicating

• Training • Organizing

• Motivating • Achieving Results

• Planning • Problem Solving

ACHIEVEMENTS

Taught Mongolian business professionals conversational English online. Evaluated student’s conversational style and made recommendations to improve grammar and pronunciation. I had to give up teaching English because of very slow internet. I was very disappointed to leave my students. I have now moved to a new location and have excellent internet service! I look forward to teaching online again. Technology will not stop me now! Tailored educational plans for all levels of academic achievement with specialization in 8’th grade middle school science; Evaluated 150 learning styles annually; wrote plans; adapted plans to meet specific student needs; evaluated programs/outcomes; tested student achievement; collaborated with staff; consulted with parents and administrators. Results: Successful completion of 38,000 teaching hours; educational needs met for +4000 students.

Facilitated Oak Ridge Associated University Science Education STARS Program; Provided logistical support to Oak Ridge National Laboratory mentor-scientist in professional development course designed to bring the excitement of authentic research into the classroom of SIEMENS STARS. Results: Successful development of project that challenged STEM teachers to design a new technology center emphasizing green-energy options. 2011; 2012; 2013.

Researched development of superhydrophobic materials at Oak Ridge National Lab, Oak Ridge, TN; Participated in Academies Creating Teacher Scientists (ACTS); Summer 2006-2009; Appropriate Security Clearance obtained by Department of Energy. Results: Received

“Teacher-Scientist” certification from Department of Energy Motivated students to develop reasonable objectives in pursuit of career plans; Evaluated students academic potential; developed study programs; initiated conferences; suggested specific behaviors; taught specific skills; listened to students; expressed concern for student's future. Results: Received Governor's Scholar student-initiated "Most Influential Teacher" Award 1993, 1994, 1995 and student-initiated "America's Best High School Teacher" award 1995. Taught project-based curriculum. Developed educational strategies for students; trained in lab skills; monitored progress; evaluated project productions; gave feedback; revised strategies. Results: Students produced five state-wide accepted writing projects each semester; the organization improved testing scores by 50%.

Conducted training for over 1000 adult students in specific job skills needed for service processes within the banking industry; Developed training materials for adult learners; Assessed adult trainees' progress; Evaluated training and trainees daily; Collaborated with other trainers and managers on skill development. Results: Successfully placed over 1000 adult learners into highly skilled customer service positions at Household International EXPERIENCE

ONLINE INDEPENDENT PUBLISHING

Worked FROM HOME as an Independent Publisher of eBooks 2022 – 2023 WALGREENS CUSTOMER SERVICE REPRESENTATIVE

Worked at Walgreens as a CS Rep 2020 - 2022

ONLINE CONVERSATIONAL ENGLISH TEACHER

Worked FROM HOME as English Teacher 2013 – 2015

VARIOUS TRUCKING COMPANIES 2015 – 2020

Worked FROM HOME as a Freight Agent

LAUREL COUNTY BOARD OF EDUCATION 2005 – 2011 (now retired) Chemistry/Physics/Earth Science

SEVERAL LOCAL SCHOOL BOARDS 1989-1999, 2002 –2005

Chemistry/Physics/Earth Science

HOUSEHOLD INTERNATIONAL 1999 - 2002

Training & Development Specialist

NATIONAL-STANDARD COMPANY 1986 – 1989

Process/Industrial Chemist (Woven Products Division) EDUCATION

Rank 1, Administration/Principalship (30 hours beyond M.A.) Union College, Barbourville, KY 1992

606-***-****

Master of Arts, Secondary Education

Union College, Barbourville, KY 1991

Bachelor of Science, Chemistry

Union College, Barbourville, KY 1987

Kentucky Certification Grades 5-12. Chemistry, Physics, Earth Science.



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