Office Manager Customer Service
Resume:
Heather Mitchell
Office Manager
Contact
Shingletown, CA
ad3l1w@r.postjobfree.com
http://linkedin.com/in/heather-mitchell-2020
Objective
My primary objective is to support the functioning of the business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Education
Shasta Secondary Home School
High School Diploma
Shasta College
Major: Business Administration
Certified Notary Public,
State of California
February 2022 to February 2026
Key Skills
Process Improvement
Project Management
Time Management
Customer Service
Communication
Documentation
Problem-Solving
Cash Handling
Organization
Data Entry
Training
Phones
Windows
Microsoft Office
Adobe Acrobat
EMR systems
SharePoint
DocuSign
Workday
Oracle
Aptora
Experience
MAY 2023 - PRESENT
Office Manager Redding Heating & Air
MARCH 2023 – MAY 2023
Dispatch Redding Heating & Air
SEPTEMBER 2022 – MAY 2023
Account Manager A-1 Tree Service
JUNE 2021 – SEPTEMBER 2022
Escrow Assistant Fidelity National Title
JANUARY 2021 – JUNE 2021
Scheduler AccentCare Home Health
NOVEMBER 2018 - JANUARY 2021
ITS Plan-to-Plan Blue Shield
APRIL 2017 – NOVEMBER 2018
Claims Processor - Contingent Blue Shield
NOVEMEBR 2016 – APRIL 2017
Administrative Assistant -Temp City of Redding
NOVEMBER 2011 – AUGUST 2016
Member Service Representative OE Federal Credit Union
FEBUARY 2010 – FEBUARY 2011
Office Manager Carlsons Hearing Aid Center
Leadership and Communication
Strong interpersonal and communication skills, both written and oral, with a gift for conflict resolution and strategic problem solving.
Exceptional ability to build and understand the needs of both co-workers and clients.
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Abilities
Effectively manage a large workload with considerable multi-tasking abilities.
Computer savvy with the ability to learn new programs and processes as needed.
Able to create processes and train others.
References
Available upon request.
Contact this candidate