Koffi A. Amega

**** ********* **. *********, **. 43130 Ph. 608-***-**** Email. ad3l1u@r.postjobfree.com Technical IT Support Technician, has terrific troubleshooting and good interpersonal skills to assist customers with computer issues. Possesses a thorough knowledge of computer hardware and software applications. Has an associate degree in Computer Information Systems System Administration and four years of experience working as an IT Support Technician. Knowledge’s Windows and Ubuntu (Linux).

Skills

4+ Years’ Experience in IT Support, Computer Systems, and Installation

•Strong Interpersonal Communication Skills

•Bilingual French and English

•Experienced in Maintaining Excellent Customer Relations

•Able to Analyze Tasks and Prioritize Workloads to Meet Deadlines

•Dependable, Cooperative and Highly Motivated

•Great at Problem Solving, Including Emergencies

•Work Well Independently or as a Team

•Excellent Written and Oral Communication Skills

•Familiar with Technological Terminology Involving Computer Systems, Maintenance and Repair

Work Experience

TD SYNNEX Corporation (Started wit Temp Agency Trillium then hired by the Company until now) - Computer Electronic Technician

Use knowledge of electronics and digital components

Use knowledge and skills in electronic fundamentals and logic

Read schematics and blueprints

Use through hole and surface soldering skills

Use multi meters, oscilloscopes, and signal generators-analyzers

Troubleshoots electronics devices at board level

Additional duties as assigned

NCR Corporation - CUSTOMER ENGINEER (Customer Technical Support Engineer) Columbus, Ohio, United States Virtual

•Mostly Hardware support,

•And sometimes Software Support of All Retails POS, PRINTERS, Banks ATMs, and

•Networking Support.

Spectrum - Customer Service Internet and Voice IVR Technical Support

•Customer service role

•Troubleshooting and resolving customer technical cable and video service issues,

•Including repair, billing, and accounts.

State of Ohio-Twin Valley Behavioral Healthcare Hospital - Psychiatric Attendant

•Assist mentally impaired or emotionally disturbed patients, working under direction of nursing and medical staff.

•May assist with daily living activities, lead patients in educational and recreational activities, or accompany patients to and from examinations and treatments. May restrain violent patients. Includes psychiatric orderlies.

•Assisted nurses doing their tasks.

. Help patient to meet their primary goal of the integration into the community.

IT Technician

State of Ohio-Twin Valley Behavioral Healthcare Hospital IT Department- End of school Internship

•Set up User Profiles over the Network

•Used command-line utilities for Installations and Troubleshooting.

•Installed and Managed AD, DNS and DHCP Server Roles

•Managed Users and Group Policy Settings

•Created and managed shared folders through Windows Explorer

•Added a printer to a Group Policy Object

•Worked with Firewall Policy in the Group Policy Management Editor

3 Years

Comp USA; Madison, WI

•Customer Service responsibilities include evaluating and resolving computer issues through troubleshooting techniques using command line utilities.

•Installed and managed AD, DNS and DHCP Server Roles

•Installed various Software.

•Worked with Firewall Policy in the Group Policy Management Editor

•Set-up User Profiles over the Network

•Computer Set-up and installation

•Desktop/Laptop repair

•Virus detection and clean-up

Decision Informatique Center, Lomé -Togo (West-Africa)

Desktop and Laptop Repair/Upgrade (troubleshoot hardware and Software issues)

Installed and maintained Windows desktop PCs.

Koffi A. Amega

•Troubleshoot Windows workstations in person, Virus detection and clean up.

•User basic education (internet usage and on-line security)

•Router/Network configuration and administration

•Administration of DHCP and DNS systems

Education:

Columbus State Community College -Pursuing:

•Computer Science - Information Technology Support Technician

•Associate of Science

Associates Degree of Applied Science- System Administration Specialist- Madison College (Madison WI)

•Associate Degree of Applied Science Degree, System Administration Specialist

•Honors—Dean’s List – High Honors: Fall 2012, Spring 2013, Fall 2013, Spring 2015, Spring 2016

•Graduated: May 12th, 2017

•Member of Phi Theta Kappa Honor Society since January 2013

•Member of Programming Board (PAC) Association since September 2015

• Current GPA 3.364 on 4.00 scale

-IT Security Awareness

-Network Essentials Networking

-IT Service Concepts

-Windows PowerShell

-A+ IT Technician

-Windows Client

-Computer Hardware Essentials

-Careers in IT

-Linux Server

-Personal Computer Repair

-Windows Server 1

-Windows Server 2

-Virtual Machine Professional

-Windows Server Pro

-Microsoft Word, Excel, Power Point

Stanford Career Institute, Washington, DC- Certification in Personal Computer Repair

•Degree: PC Repair Certificate

•Graduated: Summer 2019

•Overall Grade 81%

Decision Informatique Center, Lomé - Togo (West-Africa)

•Two years of Computer Repair and Networking Training

•Technical Diploma

References Available Upon Request

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