Nersi K. Zand

**** **** **** ****

Rockville, Maryland 20851

USA

E-mail: ad3kwt@r.postjobfree.com

Phone: +1-301-***-****

Experience Summary

Extensive experience, including startup, management, analysis, design, implementation, integration and testing of Global Telecommunications Networks, project management and Information Systems (IS), Local and Global Voice/data network systems. Skilled management professional with extensive Telecom, Business development, product management, sales & marketing experience with focus on large strategic national and international account acquisition and growth, concentrating on initial design, provisioning through revenue generation, relationship management and analytics to turn forecasts into success. Track data, leading teams that exceed revenue and sales goals.

Track Record:

Specializing in starting up or turning around marketing functions across the entire customer lifecycle

Sale, Marketing, Product Development and building relationships to enterprises, carriers and OEMs

Expertise across value chain (service provider, distribution, technology development)

Global experience: U.S., Europe, Asia Pacific, Middle East

Continually being exposed and adapting to new technologies

Voice and Data over IP technology vendor:

Increased marketing ROI by a factor of nine (one-third of the expense, generating three times as many leads)

Helped build a B2B sales channel in Europe, Asia Pacific, Middle East & Latin America to drive revenue from a global IP network

Leadership and Culture Change: The Company grew rapidly from 2 customers to over 150 in 8 months after the new product was released. Developed new business processes to handle the rapid increase in growth globally. I redesigned and implemented new processes in customer support and services to handle this spike in growth. Revenue grew from 500K to $5 Million in 2 years. This was done by mainly implementing new technology available, CRM, e-CRM to provisioning the carrier/vendor, loading the pertinent data, testing and support.

Extraordinary International Accomplishments: Built a new team in the US, Middle East in 8 months that assumed all the responsibility of the VOIP Network 24*7 365 days a year. This provided the company around the clock monitoring of the network, helpdesk and troubleshooting, gained intimate knowledge in setting up subsidiaries internationally, and understanding local laws and regulations.

Technical Leadership and Team Building: Building the best solution to solve the problem at hand was the goal in designing the architecture of the Product. Expended significant effort in assembling the best team that could work together to accomplish this task. Team morale was exceptionally high. Design disciplines were upheld with dignity and pride, without compromising in quality and time.

Fiscal responsibilities: Given the tight budgetary responsibility, I was innovative in negotiating service contracts, leases, replacing licensed products with Software-as-a-Service (SaaS) solutions, including outsourcing non-critical functions to achieve higher service levels and predictability. Defining and implementing Disaster Recovery Plans to ensure business continuity.

Personal characteristics:

• Ability to lead, plan and manage change.

• Passion and willingness to become immersed in work.

• Initiative.

• Strong organizational skills.

• Strong time management skills.

• Strong negotiation skills.

• The ability to set priorities.

• Excellent communication skills.

Education

Master of Science Management Information Systems

Bachelor of Science, Industrial Engineering minor Information Systems.

Northeastern University

Boston Mass.

Professional Experience

2002 - Present Xyrous Communications LLC

Director of Technology and Business Development Vienna, Virginia

Steered implementation of company’s new Global VOIP Network Operations Center (NOC), administered annual budget, and developed associated processes and procedures for operations and business continuity. Orchestrated introduction of a VoIP telephony infrastructure and oversaw rollout in local business unit, pan-European, and global architectures.

Initiated, negotiated with global vendors to provide OpEx vs. CapEx IT infrastructure (pay-as-you-use model). Developed business cases to promote, negotiate and build Global VOIP destinations, projects designed to fuel revenue growth, increase efficiency and reduce cost for Xyrous Tier-1 Customers, including some of the largest global international carriers, Verizon, BT, ATT, Sprint, TATA, DU, MTN to name a few.

Targeted and grew revenue from $600K to $15+ million a year in a little over 4 years since her startup.

Coaching/Selling value proposition

Active collaboration with team and customers

Establish/Drive revenue and sales targets within team – Integrate stretch goals above established targets to incent team

Sell a broad portfolio of services that ranges from basic telecom connectivity to custom managed solutions

Responsible for all aspects of account management including capabilities and solution presentations,proposal development, contract negotiation, vertical sales, forecasting, and implementation

2000 To 2002 SITEL Corporation

Director of NOC and Technology Baltimore, Maryland

Omaha, Nebraska

Responsible for SITEL’s global telecommunications strategy, development, and deployment. Responsible for assessing telecommunications trends and communicating the business impact of new technology and services to BU/OU leaders, clients, and IT personnel. Responsible for planning multi-year programs and tactical projects associated with the deployment of telecommunications technology to address global business requirements. Responsible for establishing telecommunications standards, management procedures, policies, and best practices for global network operations and auditing compliance. Developed a Global Voice and Data VPN for SITEL. This Network is based on Voice over IP (VOIP) and data. Managed a Global Network Operations, this network consisted of a staff of 30 employees in Europe (EU NOC) and 29 in North America (NA NOC).

November 85 - August 2000 United Communications Inc.

Consultant Rockville, Maryland

Assist Bell Atlantic (Current Verizon) Director of IT Operations with pre-launch and post-launch systems/operations/network management support of the BA-GNI “Glass House”. This support included assistance in planning, management, recommendation, integration and any and all ad-hoc related requests from the director of operations. Development and modifications of business rules, policies and procedures.

The Glass House contains all of the systems used in the Network Provisioning, Fault management and Network Performance Monitoring functions of the NOC.

Provided Consultative support to CBSI/Lucent technologies to develop and maintain the Methodologies & Procedures (M&P) for operating 30 Assets/Application and network components in the Network Operations Center (NOC) for Bell Atlantic Global Network Long Distance Service. Managed a team of 10 telecom engineers to accomplish the above. Provided support in developing the ORT procedures for the above global network. Designed and integrated HP Openview as a tool to use in the BAGNI Network Operations Center (glass house). The network includes multi-platform Bridges/Routers and switches.

Provided Product Development/Management of PPPD (peer to peer Data Network) for Concert (Subsidiary of British telecom & ATA&T Global) in Reston Virginia, provide Y2K compliancy management for their data network, the network consists of Intra/Internet networks running on SUN, HP platforms, using Cisco/Telematics/USR (3Com) switches/routers, Freeware Firewall and Oracle software suite for accounting and user/customer verification.

Involved in Integration and test of a Cellular/Satellite voice and data Communication system (SKYCELL) for American Mobile Satellite Corporation (AMSC). Responsibilities included daily management, integration and software development progress of this system and providing updates to the VP of Engineering on a daily basis. Responsible for reviewing Formal Test procedures for the above system. Participate and responsible in the run for the record of the testing and sign-off on the requirements that are allocated to these procedures. Provided Ad-hoc studies and tasks to the VP of engineering. Responsible for writing, implementing and completing a Formal Test Plan (FTP) for the above system.

The SKYCELL Satellite Roaming Service product is the introduction of the world’s first dual band satellite/cellular phone. This service, which will be distributed by over 155 cellular carriers across the US who serves a population of over 190 million, will provide cellular communications customers and those who live outside the range of cellular with a single mobile phone which will process calls over the cellular system when available. In absence of cellular service, the phone will process calls via AMSC’s satellite, providing the user with seamless mobile communications coverage throughout North America. Responsible for integration and testing of the above system.

Membership: Mindshare Class of 2005

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