Danielle DeLoach
**** * ****** **,*******, California 92220 ad3kss@r.postjobfree.com
Authorized to work in the US for any employer.
Work Experience
Patient Access Representative
Hemet Valley Medical Center Hospital - Hemet, CA
October 2017 to September 2019
Greets patients, visitors and answers telephone in a prompt and courteous manner and enters patient information including insurance, eligibility and demographics into patient Verifies management system. Collects and posts co-payments and other out of pocket expensive from patients. Communicates with nursing staff to aid in patient care and processing. Follows established policies and documented standard operating procedures and collects co-payments as needed. The ability to update demographic and insurance verification using application as well as inputting functions on electronic billing such as RTE. Familiar with medical terminology. Thorough data entry while documenting any incomplete admissions/ registrations in manner prescribed. Utilize all technology appropriately and in accordance with HIPAA and EMTALA regulations, compliance and performance standards. Notify patients, family members, physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction. Notify patients of co-payments, deductibles or deposits needed and collect patient liability when applicable. Patient payment notation. Maintain positive customer service at all times, referring unresolved issues to appropriate supervisor. Answer telephone calls. Follow pre-established script and provide assistance to callers while maintaining a 5 star rating. Monitor daily activity and completion of performance reports as assigned. Delegate and oversee assignments to registrars. Assisted in interview with new applicants. Trained new hires.
ER REGISTRATION CLERK
San Gorgonio Memorial Hospital
October 2013 to March 2016
PRIMARY RESPONSIBILITIES: Handle inquiries and patient intake. Maintain updated bed ability and facility services information. Ensure all papers are properly filled out and input into system. Maintain daily schedules. Enter and verify that all patient demographics and billing information correctly entered/ verified at the time of check in.Process encounters daily for and balance to co-payments. Collect balances due at the time of check in direct patients to relevant areas of building. Answer phones. Assign patients to room. Obtain signed statements. Store Patients' valuables. Record payments. Perform tours. Keep admission desk clean and organized. Perform insurance data entry Contact nurses and doctors about surgeries and meetings. Responsible for greeting incoming patients, distributing paperwork, entering in pertinent information, including insurance and demographic, and handling the processing of insurance.
Education
High school diploma or GED in General Studies
Palo Verde College - Blythe, CA
March 2001 to April 2001
Skills
•Scheduling
•Billing
•Clerical
•Medical Records
•Epic
•Word
•Microsoft Excel
•EMR
•Outlook
•Excel
•coding
•Receptionist
•training
•Medical Receptionist
•Insurance Verification
•CPT Coding
•Office Experience
•Primary Care Experience
•Paediatrics Experience
•Customer Service
•Adobe Photoshop
•Welding
•Time Management
•Administrative Experience
•Google Suite
•Microsoft Office Microsoft Excel
•Conflict Management
Succession Planning
Cleaning Experience
Basic Math
Medical Terminology
Time Management
Microsoft Project
Microsoft Office
•Driving
•Manufacturing
•Packaging
•Childcare
•Customer Service
•Cashiering
•FileMaker
•Hospitality Experience
•Change Management
•Basic Math
•Food Preparation Experience
•Cooking
•Warehouse Experience
•Financial Analysis
Time Management
Warehouse Experience
Customer Service
Slipping & Receiving
Typing
Time Management
Microsoft Powerpoint Microsoft Outlook
Data Entry
Inventory Control
Administrative Experience
Computer Literacy
•Quality Management
•ISO 9001
•Assembly Experience
•Training & Development
•Intake Experience
•Operating Systems
•LAN
•Technical Support
•Front desk
•Word processing
•Cash handling
•Switchboard (6 years)
•Active Directory
Multi-line Phone Systems (7 years
Reliability
Team Work
Oracle
Microsoft SharePoint
•Information management
•Documentation review
•User Interface (UI)
•Remote Access Software
•Microsoft Windows Server
•System Administration
•VoIP
Certifications and Licenses
Assessments
Electronic Medical Records: Best Practices — Proficient
March 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Receptionist — Familiar
January 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting.
Full results: Familiar
Attention to Detail — Familiar
January 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Attention to Detail — Completed
March 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Verbal Communication — Highly Proficient
May 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Medical Billing — Familiar
July 2020
Understanding the procedures and forms used for medical billing.
Full results: Familiar
Basic Computer Skills: PC — Familiar
November 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Familiar
Medical billing — Completed
December 2020
Understanding the procedures and forms used for medical billing
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.