Charity McIntyre
Summary
Skilled customer service representative committed to addressing customer concerns with speed, accuracy and professionalism. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Skills
Managed call flow with up to 50 calls in queue per minute.
Exceeded corporate target for customer satisfaction for 6 months in a row.
Multi-tasked with different troubleshooting and billing systems on up to 2 screens at 1 time.
Highlights
High customer service standards
Strong organizational skills
Service solutions expert
Active listening skills
Strong problem solving ability
Courteous demeanor
Troubleshooting skills
Energetic work attitude
Telecommunications knowledge
Telephone inquiries specialist
Proficient in customer account software
Customer service expert
Service solutions expert
Telecommunication skills
Employee relations specialist
Adaptive team player
Devoted to providing superior customer service
Creative problem solving
Experience
Convergys Saint Louis, MO
Customer Service Representative/Tech Support August 2013 - September 2016
Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames.
-US Bank
o
-Comcast
o
Prior Authorization Representative
January 2012 to July 2013
Express Scripts - Saint Louis, MO
Answered inbound calls within a fast-paced call center in regards to authorizing prior medical coverage for insured patients and clients.
Customer Service Representative
March 2011 to December 2012
Macy's Call Center - Saint Louis, MO
Assisted customers with setting up wedding registrars. Provided excellent customer service to customers in regards to adding items to their registrar. Addressed customer service inquiries in a timely and accurate fashion.
Education
Associate of Arts: Psychology, 2016
University of Phoenix - Phoenix, AZ, USA
Currently enrolled in online courses to obtain a degree in the field of Psychology.