It Support Project
Resume:
YLL NELAJ
IT Support
015********* ad3jmh@r.postjobfree.com
https://www.linkedin.com/in/yllnelaj Kaufering, (Remote) SUMMARY
I have a total of 18 years of experience in the IT industry, including 5 years of hands-on experience in troubleshooting and installing IT systems, 9 years of experience in IT management, and 4 years of experience in IT project management including developing, implementing and supporting different project infrastructures. Throughout my career, I have developed a deep understanding of the technical aspects of IT, as well as the skills required to lead and manage IT teams effectively. I am confident in my ability to deliver high-quality results and exceed expectations in any IT-Project role. PROFESSIONAL EXPERIENCE
IT Support 12/2023 - Present
NETGO Tax Kaufering,Germany
IT Services and IT Consulting
Störungsannahme unserer Kunden per Tel und E-Mail
Priorisierung, Klassifizierung und Dokumentation der Störungen in einem Ticketsystem Überwachung der Tickets, Einhaltung der Service-Level-Agreements Weiterleitung der Tickets an nachfolgende Supporteinheiten Steuerung und Überwachung der Tickets gemäß den Service-Level-Agreements Durchführung administrativer Aufgaben in den Bereichen Active Directory, Windows Server, Exchange Server sowie Citrix Terminalserver und Microsoft O365 Backup- und Mobile Management Systeme
Erste Fehleranalyse und Störungsbehebung per Remote-Zugriff Technical Project Manager 10/2017 - 11/2023
LYSolution Prishtina,Kosovo
LYSolution is a technology company specialized in implementing advanced cybersecurity solutions
Developing and managing budgets for each project while accounting for all costs Working with clients to define their needs and goals in order to create effective solutions to meet their requirements
Developing proposals that detail products or services that meet client needs, outlining pricing information and terms of sale
Resolving customer service issues by communicating with clients to explain product features and benefits and answering any questions about products or services IT Project Manager, COO 11/2019
CST Prishtina,Kosovo
Clastertech is a service technology solutions provider Organizing meetings to discuss project goals and progress Identify and resolve project issues
Coordinate with team members and management and explain technical issues Develop a detailed project plan to track progress
Use appropriate verification techniques to manage changes in project scope, schedule and costs
Manage the relationship with the client and all stakeholders Establish and maintain relationships with third parties/vendors Create and maintain comprehensive project documentation Experience using Asana or Microsoft Planner to manage workflow TECHNICAL & NON TECH
SKILLS
Operating systems Asana
Microsoft Azure Office365
Cybersecurity Data management
Project management
Certifications
CISCO CCNA CCNP Core
NSE 1-4 Network Security Associate
Scrum Foundation Professional SFPC
Azure Security Engineer Associate
Cisco Customer Success Manager
KEY ACHIEVEMENTS
WithSecure
Training and Implementing F-Secure
Business suite at KOSTT, includes staff
training, project manage and
implementation.
McAfee ePolicy Orchestrator
implementation
Implementing McAfee ePolicy
Orchestrator for USAID NON GOV
Funded Institutions
PowerSchool SIS complete
implementation
Through efficient project management
and teamwork, my team saved the
division at ASK over $100k in the
project implementation.
Google Cloud for Education
Fully implementation of GSuite
integrated on BYOD for K-12 school at
ASK
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PROFESSIONAL EXPERIENCE
IT Manager 2011 - 2019
American School of Kosova Prishtina,Kosovo
The American School of Kosova is a private, co-educational day school in Pristina, Kosovo Responsibilities of Key IT Management & Staff in the Creation, Maintenance & Control of an IT Policy Framework
Assuring that IT activities are within the limits of applicable laws, codes and regulations Manage and Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels
Advisor of the head of school and board members in identifying and recruiting other staff
Serving as a trusted advisor to the CEO as he develops and implements ASK strategic plan
Establish and manage the IT department budget
Assessing and purchasing new and replacement hardware Manage and escalate cases based on defined criteria Evaluating risk, developing network recovery and backup processes Testing, troubleshooting and adjusting information systems to operate effectively Leading the infrastructure and Technical Support team EDUCATION
Bachelor of Information Technology 2015 - 2018
UIliria College Prishtina,Kosovo
CREATING & IMPLEMENTING
ASK STRATEGIC PLANNING
2012-14, 2014 -2017
Assessing the Situation
Developing Strategies,
Goals, and Objectives
Completing the Written Plan
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June 18, 2020
Yll Nelaj
Cisco Certified Network Associate
June 18, 2023
CSCO13618858
01SHLK5P2DQE1WK3
2021
www.cisco.com/go/verifycertificate
March 2, 2021
Yll Nelaj
Cisco Certified Specialist - Security Core
March 2, 2024
CSCO13618858
VTB9R5VHNLV4QF5C
2021
www.cisco.com/go/verifycertificate
April 19, 2021
Yll Nelaj
Cisco Customer Success Manager
April 19, 2024
CSCO13618858
RQ5677DNFH11183N
2021
www.cisco.com/go/verifycertificate
Yll Nelaj
Junos (JNCIA-Junos)
Tuesday, June 30, 2020
Code: 2KETT77Y42BQQV9E
Verify at https://www.certmetrics.com/juniper/public/verification.aspx Satya Nadella
Chief Executive Officer
Microsoft Certified
YLL NELAJ
Azure Security Engineer Associate
Has successfully completed the requirements to be recognized as a Microsoft Certified: Azure Security Engineer Associate. Date of achievement: February 18, 2021
Valid until: February 18, 2023
Certification number: H681-0832
Yll Nelaj
NSE 2 Network Security Associate
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March 10, 2023
March 10, 2025
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Yll Nelaj
NSE 3 Network Security Associate
F4LKyAuDIr
August 25, 2022
August 25, 2024
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Yll Nelaj
Thu 25th Jun 2020
TLSZSZHVHT-MMSMHQSY-RPFDDJKTDH
Yll Nelaj
NSE 1 Network Security Associate
iP7iPLs8GE
March 10, 2023
March 10, 2025
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