Medical Assistant Office
Resume:
Susan M Gonzalez
Professional Summary
Skilled medical office professional with advanced training in phlebotomy, medication administration, and procedure support. Highly organized multitasker able to thrive under pressure and independently solve team and patient issues. Certified in Medical Assistant and the state of CO.
Skills
Cleaned, prepared and maintained
examination rooms and treatment
areas.
Assisted physicians and clinicians with
examinations, procedures, and vital
signs monitoring.
Interviewed patients to obtain medical
information and document vital signs.
Delivered excellent patient service and
strengthened patient-clinician
relationship through positive
interactions.
Measured vital signs, including pulse
rate, temperature, blood pressure,
weight and height.
Answered phone calls and scheduled or
followed-up on appointments.
Prepared and maintained supplies in
exam rooms by ordering, distributing
and managing inventory.
Performed clerical work utilizing
organizational computer hardware and
software according to company policies.
Prepared patients for examinations,
procedures and treatments.
Administered injections and
medications, dressed wounds and
collected lab specimens for tests.
Prepared and administered medications
and vaccines to patients.
Maintained and updated patient
information and vital signs in electronic
medical records or hospital databases.
Supported front office billing,
scheduling and patient check-ins.
Engaged with patients, learning about
each individual and establishing
rapport to encourage personal comfort.
Greeted patients warmly and assisted
physician in preparing patients for
exams and procedures by assessing vital
signs and recording medical histories.
Assisted with basic care such as
removing sutures, giving injections and
collecting tissue or blood samples.
1022 Cypress st, Pueblo, CO 81004
ad3jg1@r.postjobfree.com
Aug 2019 Jan 2024
Pueblo, CO
Maintained tools and equipment used
for testing or collecting samples in
compliance with OSHA standards for
lab processing.
Serviced front desk and records room
area to organize patient records and
practice files.
Completed patient interviews and
intake forms, including documenting
vital signs and medical histories.
Guided patients, changed schedules and
managed claims to keep office operating
efficiently.
Answered phones, scheduled
appointments, maintained medical
records and handled other clerical tasks
for busy [Type] practice.
Worked with pharmacy staff to
authorize drug refills and relay
prescription information.
Greeted and logged in patients to keep
the office moving efficiently.
Experience
Medical Assistant, Office Manager, phlebotomis
Advanced Practice and Primary Care Clinic
Interviewed patients to obtain medical information and document vital signs. Assisted physicians and clinicians with examinations, procedures, and vital signs monitoring.
Answered phone calls and scheduled or followed-up on appointments. Engaged with patients, learning about each individual and establishing rapport to encourage personal comfort.
Supported front office billing, scheduling and patient check-ins. Prepared and maintained supplies in exam rooms by ordering, distributing and managing inventory.
Measured vital signs, including pulse rate, temperature, blood pressure, weight and height.
Prepared and administered medications and vaccines to patients. Maintained and updated patient information and vital signs in electronic medical records or hospital databases.
Greeted patients warmly and assisted physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories. Prepared patients for examinations, procedures and treatments. Performed clerical work utilizing organizational computer hardware and software according to company policies.
Administered injections and medications, dressed wounds and collected lab specimens for tests.
Delivered excellent patient service and strengthened patient-clinician relationship through positive interactions.
Coordinated, promoted, executed and set-up marketing and promotional events to expand practice.
Guided patients, changed schedules and managed claims to keep office operating efficiently.
Maintained accuracy of billing for clinics, labs and other divisions through correct coding. Serviced front desk and records room area to organize patient records and practice files. Answered the phone to provide information, schedule appointments, and take down messages.
Managed daily activities, assisting in exercise and physical rehabilitation and helping patients in treating chronic pain conditions.
Greeted and logged in patients to keep the office moving efficiently. Maintained tools and equipment used for testing or collecting samples in compliance with OSHA standards for lab processing.
Worked with pharmacy staff to authorize drug refills and relay prescription information. Completed routine diagnostic tests to help senior staff evaluate patient issues. Answered phones, scheduled appointments, maintained medical records and handled other clerical tasks for busy [Type] practice.
Completed patient interviews and intake forms, including documenting vital signs and medical histories.
Supported patient care by conducting new patient intake, educating patients on prescribed exercises and various therapeutic activities and implementing passive treatments.
Assisted with basic care such as removing sutures, giving injections and collecting tissue or blood samples.
Performed gamut of tasks, including maintaining files, verifying insurance claims on behalf of patients and scanning documents.
Helped physicians examine and treat patients with wide range of ailments. Set up marketing initiatives, including networking within community to promote practice through in-house workshops and healthcare seminars. Cleaned, prepared and maintained examination rooms and treatment areas. Entered collection and donor information into [Type] system. Recorded collection information on appropriate forms. Used sterile collection technique in handling collection devices, preparing skin and procuring samples.
Leveraged interpersonal skills to establish and maintain relationships with patients, families, physicians and coworkers.
Drew and collected blood samples from patients using phlebotomy techniques, including following proper protocols and safety policies.
Cleaned, sanitized and maintained department equipment and work areas according to facility standards.
Verified specimen information, completed data entry and properly matched patient information to specimens.
Maintained specimen integrity from collection point and up to point transferred to technical staff.
Received and packed specimens and expedited delivery process for lab processing. Performed blood draws on patients with challenging veins, earning recognition for exceptional technical skills and patient care.
Used patient-centered approach to phlebotomy, resulting in increased patient comfort and positive overall experience.
Understood and adhered to HIPAA policies, procedures and regulations to maintain patient confidentiality.
Communicated with donors to explain specimen collection process and estimated wait-time for results.
Completed phlebotomy and associated tasks as per applicable SOPs for consistent and safe daily operations.
Executed quality control program for phlebotomy procedures to improve accuracy rate and minimize sample rejection.
Maintained organized and sanitized environment and verified stock of operating supplies and forms.
Documented receipt of specimens in electronic medical record system. Processed specimens for drug screens, paternity tests and alcohol levels. Streamlined office processes, regulated communications and standardized filing systems to facilitate smooth operations.
Addressed customer inquiries and promptly resolved complaints. Maintained record-keeping systems, supply management, and office policies to optimize productivity and support well-organized work environment. Managed master office calendar and coordinated appointments, meetings and travel dates.
Performed recordkeeping and document filing tasks to organize important company information.
Supervised reception area to drive effective internal and external telephone and mail communications.
Trained new hires in company policies, work processes and job-specific tasks. Negotiated contracts with vendors and service providers to secure competitive pricing and maintain positive vendor relationships.
Tracked expenses and analyzed variances for adherence to financial goals and identification of cost-saving opportunities.
Coordinated office workflow and monitored task completion to evaluate quality and performance.
Oversaw office supply inventory, usage and replenishment for fast-paced office environment.
Liaised with regulatory agencies to address audits, compliance issues and ongoing operational requirements.
Managed employee performance through disciplining, coaching and counseling. Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime.
Performed facility checks to verify cleanliness and client safety. Improved employee skills and increased team value with new training opportunities and empowering leadership.
Communicated policy updates to department, answered questions and monitored Aug 2007 Aug 2010
Colorado Springs, CO
Mar 2001 May 2007
Colorado Springs, CO
compliance.
Tracked labor, sales, and inventory and managed operations to maximize returns. Led training and onboarding programs to assist new hires with meeting targets. Store Manager
EZ Money
Set performance expectations for employees and implemented improvement plans to reach targets.
Promoted team-oriented culture with common sales, service and productivity goals. Delegated assignments to meet coverage needs and maintain store standards. Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses.
Implemented loss prevention strategies to reduce shrinkage and control theft. Recruited, interviewed and hired new employees based on strengths, preparedness and work experience.
Prepared reports detailing item quantities, employee productivity and sales trends and presented findings to supervisors.
Directed and maintained store merchandising standards to present organized and engaging in-store experience.
Directed customers to appropriate aisle locations and answered questions regarding product uses.
Managed daily operations and monitored activities to guarantee compliance with SOPs and safety regulations.
Analyzed and optimized sales, marketing and promotional strategies using industry expertise.
Built relationships with vendors and monitored supply chain to spot and correct deficiencies.
Coordinated and supervised team member activities to consistently meet customers' needs.
Monitored and adjusted staff schedules based on changing operational demand. Monitored and controlled department budget to grow revenue and contain expenses. Scheduled shifts to minimize labor costs and drive productivity. Supported HR initiatives by connecting with employees and actioning staff feedback. Parent Liaison
State of Colorado Migrant Education Program
Maintained consistent contact with families and remained available for crisis intervention.
Supported case management operations with evidence-based interventions. Advocated for children and families and connected to community resources and programs.
Educated families on physical health, quality medical attention, and preventive health care.
Screened and assessed program eligibility and identified service plan needs. Monitored individual and family progress related to established goals and regularly Mar 1995 May 1997
Pueblo, CO
reviewed and updated service plans.
Improved living arrangements for children in system by counseling parents on proper child-rearing choices.
Processed referrals to obtain community resources for housing, public assistance and healthcare services for clients.
Identified each child's service needs by interviewing them, their families, and knowledgeable personnel such as teachers and counselors. Crew Member
Taco Bell
Greeted customers to take food orders and provide menu information. Kept fast pace in cook-to-order food production environment. Notified customers of out-of-stock items and recommended alternatives. Adapted to restaurant operational needs at peak times. Recommended ways to improve current procedures and methods to drive excellent customer service.
Helped customers use self-service machines to order food. Carried out opening and closing procedures to supervisor's standard. Served food quickly and accurately for positive guest experience. Communicated clearly with team members in loud kitchen. Cleaned food preparation areas, equipment and work surfaces to verify safe and sanitary food-handling practices.
Operated cash register to receive cash or card customer payments. Stocked, cleaned and restocked workstations and display cases. Maintained impeccable uniform, hygiene and presentation. Delivered superior customer service in fast-paced food environment. Resolved customer complaints, striving to have happy customer every time. Washed dishes, glassware, and silverware after meals. Adhered to company's quality standards, formulas and procedures. Packed prepared food with utensils, napkins and condiments. Complied with food safety and sanitation requirements and regulations. Filled soft drinks, brewed coffee and prepared tea for customers. Collected trash and returned reusable items to kitchen for washing. Helped customers identify desirable menu items and customize orders. Wrapped menu items for serving or for takeout.
Ordered supplies to maintain operational inventory levels. Set up dining areas and cleared spaces following meals. Served prepared food and beverages directly to customers in dining area and managed special requests.
Prepared standardized portions of food to meet presentation and portion standards. Maintained clean and well-organized counter to attract customers. Maintained steady work pace to deliver hot, fresh and delicious meals. Education
Oct 2022
Pueblo, CO
Jul 2019
Pueblo, CO
Apr 2006
Colorado Springs, CO
Associate of occupational studies
IntelliTec College
Medical Assistant/phlebotomist
IntelliTec College
GED
State of CO
Languages
Spanish, Bilingual
Additional-info
IV. Certified in the state of Colorado.
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