P

P E T E R

E X P E R I E N C E

Auction Packages

Expedia / Classic Vacations LLC.

****-****

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BOOKING SPECIALIST

Managed reservation and booking processes for auction packages, ensuring accuracy and coordination with vendors.

Provided exceptional customer service and maintained detailed records. Collaborated with Sales and Marketing to develop innovative new packages.

PRODUCT OPERATIONS ADMINISTRATOR/CUSTOMER

SERVICE REPRESENTATIVE TIER 2/TRAVEL SALES

SPECIALIST

Effectively managed and processed manifests, changes, and cancellations with hotel vendors.

Maintained accurate inventory blocks and ran product usage reports. Provided excellent customer service for customers during travel and post- travel.

Calculated costs and refunds, and collaborated with vendors to ensure customer satisfaction.

Proactively identified and resolved operational issues, troubleshooted problems, and analyzed data from various sources.

Hallmark Charter School, Sanger, California

High School Diploma

San Jose Job Corps, San Jose, California

Certification in Hospitality Certification in Customer Relations

Abrams College, Modesto, California

Certification in Paralegal Studies

E D U C A T I O N

PETER ZUNIGA

Project management

Analytical thinking and problem-solving

Adaptability and flexibility

Conflict resolution and negotiation

Process improvement and optimization

Technology proficiency, especially with

relevant software or tools

Strategic thinking and vision

Creative thinking and innovation

Collaborative, results-oriented

professional with a diverse

background in booking, product

operations, customer service,

travel sales, and guest services.

Skilled in team leadership and

support, with exceptional

communication, problem-solving,

and interpersonal abilities.

Known for attention to detail,

organization, and time

management, and a drive for

continuous improvement and

success.

Seeking a dynamic role in a

forward-thinking organization that

will allow me to apply my skills

and expertise to drive positive

outcomes.

954-***-****

ad3jcq@r.postjobfree.com

S K I L L S

S U M M A R Y

C O N T A C T

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