Customer Service General Manager
Resume:
Justin Black
Redding, CA *****
ad3j9g@r.postjobfree.com
Work Experience
General Manager
Woody's Brewing Co. - Redding, CA
December 2021 to Present
• Hire, train, and supervise restaurant employees
• Create staff schedule to ensure appropriate staffing
• Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary
• Take ownership of budgets and cost control methods to minimize expenses
• Address customer needs, comments, and complaints
• Adhere to and enforce employee compliance with health, safety, and sanitation standards
• Process payroll and maintain all relevant records
• Ensure all employees are working within outlined operating standards
• Report on financial performance, inventory, and personnel Commercial Manager
AutoZone - Red Bluff, CA
December 2019 to Present
As a Commercial Sales Manager I'm responsible for driving the commercial sales within my AutoZone location. I develop and maintain positive relationships with commercial customers by managing the acquisition and delivery of products, providing ongoing customer service, and maintaining expert knowledge on parts and inventory. I exceeds the customer’s expectation by delivering WOW customer service.
Shop Manager / Service Writer
Shasta Motors - Redding, CA
2015 to Present
• Manage, encourage and support technicians in order to provide quality services and repairs
• Proven results with cultivating trustworthy relationships with clients by educating and guiding them through detailed maintenance plans
• Heavy focus on bringing value to the company by effectively scheduling appointments, updating customers, and ensuring all aspects of the facility are run with integrity Orthotic Technician
Orthotic and Prosthetic Association - Houston, TX
2012 to 2015
• Responsible for building relationships with clients while educating them on the value of custom orthotics
• Evaluate clients' specific needs and then engineer, construct, and modify custom prosthetic molds to fit those precise requirements
• Facilitated clients in adapting to new orthotics and ongoing physical therapy and training General Manager
Atlus Culinary - Houston, TX
2008 to 2015
• Managed five (5) restaurants in the Houston, Texas area while overseeing 150 employees and leading regular team management meetings
• Promoted business by researching local vendors / manufacturers and seeking out and working with high level repeat clients
• Highly successful in inventory / vendor management and price negotiations
• Managed promotional events, seasonal menus, and private tasting events Education
High school or equivalent
Promise Academy - Houston, TX
Skills
• Highly dependable and detail-oriented individual with nearly 12 years management experience and commitment to high standards of service, performance, and integrity. Focused on customer needs and able to repeatedly anticipate those needs to develop first-rate experiences.
• Adaptable and Effective in Evolving, High Pressure Environments
• Excellent Communication, Interpersonal and Organizational Skills
• Microsoft Office, Aloha, Toast
• Customer Service
• Management
• Sales
• Receptionist
• retail sales
• Microsoft Word
• Excel
• Microsoft Office
• Data Entry
• Vendor Management
• Events Management
• Event Planning
• Sales Management
• Team Management
• Negotiation
• Budgeting
• Culinary Experience
• Computer Networking
• Purchasing
• Microsoft Excel
• Leadership
• Restaurant experience
• Account Management
• Kitchen Management Experience
• Catering
• Marketing
• CRM Software
• Strategic Planning
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