Customer Service United States
Resume:
Melvin Irlbeck
Customer Service
Amarillo, Texas, United States
ad3j7h@r.postjobfree.com
www.linkedin.com/in/melirlbeck-990a3294
WORK EXPERIENCE
August 2018-January 2024
Transporter
Uber
Dallas, Texas, United States
Exercised safe driving practices to ensure the well-being of passengers and maintain compliance with traffic laws. Utilized strong navigation skills to efficiently and accurately reach destinations. Performed routine vehicle maintenance to ensure optimal performance and safety. Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring passenger satisfaction.
I have a 5-Star rating
June 2019-July 2021
Inbound Sales Customer Retention
Charter Communications, Inc.
Austin, Texas, United States
Inbound call center, handled between 35-40 calls per day. 1 year of work at home.
Upsell them on more services for better pricing.
Investigated sales and service issues to provide successful resolutions. Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
August 1999-June 2018
Store Manager
Sunglass Hut Watch Station/Watch World
Austin, Texas, United States
Established and maintained e ective store operations, including training and supervising sta, customer service, inventory management, and merchandising
Developed and managed budgets, forecasted sales and expenses, and tracked performance metrics Worked closely with corporate teams to ensure store met company standards and brand image Interface with customers on a daily basis to ensure a high-quality experience and identify resolutions to order issues Address and resolve customer complaints to foster satisfaction and loyalty Processed POS transactions, including cash, check, and credit purchases and refunds Reconciled cash drawer at beginning and end of each shift Performed store open and close procedures
Train employees on e ective customer service and relations Manager of two stores at the same time
April 1999-August 1999
Retail Store Associate
Sunglass Hut Watch Station/Watch World
Austin, Texas, United States
Handled cash registers, credit card machines, and other point of sale systems. Processed customer transactions in an accurate and timely manner. Stocked shelves and maintained cleanliness of the store. Participated in store merchandising and organization. Promoted to a manger in four months.
EDUCATION
1984-1989
Bachelor of Science in Photography
Texas A&M Commerce at Commerce
United States
Bachelor of Science in Photography August 1984 - August 1989 Texas A&M Commerce at Commerce
• Photography
SKILLS
Sales Forecasting Retail Metrics Operations Merchandising Sales Inventory Management Budgeting Credit Cards Retail Sales Customer Support/Service Inside Sales Regulations Telephone Skills Resolve Customer Issues Customer Retention/Renewal Customer Satisfaction Time Management Retail Management Customer Relations Store Opening Store Closing Customer Service Management Team Player Budget Management Staff Training Brand Marketing (Branding) Performance Analysis Performance Metrics Expense Tracking Internet/Online Service Problem Solving Skills Transaction Processing/Management Sales Management Regulatory Compliance Maintain Compliance Work From Home Inbound Call Centers Communication Skills Persuasion Skills Up-Selling Pricing Point of Sale (POS) Systems
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