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Team Lead Customer Service

Location:
Columbus, OH
Posted:
February 11, 2024

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Resume:

Montelius Chapin

Mobile Phone: 614-***-**** E-mail: ad3j57@r.postjobfree.com

WORK EXPERIENCE

Trainer & Team Lead Nov 2020 - March 2022

Newell Group Yankee Candle Etna, OH

Develop and organize the inbound team at Yankee Candle Company’s Online shipping warehouse.

Shipping Manager, June 2019 - Sept 2020

USA Vinyl Groveport, OH

Coordinate shipping for very large irregular vinyl fencing pieces nationwide and internationally. Operate and program C&C Routers

Shipping Lead May 2016 – May 2019

Boarshead Foods Groveport, OH

Ensure Accuracy and timing of shipment loading for 18-24 tractor trailer loads of refrigerated perishable goods daily.

Team Lead Nov 2009 - June 2017

United Parcel Service Obetz, OH

Facilitated in the transportation and sorting of packages from our customers to destinations throughout the United States.

Site Manager Aug 2007 - Jan 2009

Securitas Security Dublin, OH

Scheduling of security officers, coordinating with shipping companies for our hours. Maintaining our electronic security equipment such as radios and closed circuit television, and filing coordination with remote main office.

Account Manager July 2006 - Aug 2008 National City Bank Columbus, OH

Ensured wealth management and product fit while meeting upselling goals and customer contentment metrics.

Customer Service Team Lead Oct 2003 - March 2006 Calltech Communications Columbus, OH

Led, managed and trained customer service team for installation and support of Verizon DSL.

Electronic Warfare Tech May 2000 - July 2003 United States Airforce Worldwide

Maintain and Operate the encrypted communications equipment and electronic warfare systems on various aircraft.EDUCATION

2000 - 2001 Community College of the Airforce MS

1999 - 2000 Washington State Community College



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