MARIA VALENZUELA

NEW WINDSOR, MD ***** 301-***-**** ad3izg@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

As an Administrative Officer and IT Analyst, I possess a diverse skill set that allows me to provide thorough administrative support while troubleshooting technical issues. I have experience handling various administrative tasks and am skilled in diagnosing and resolving mechanical and electrical problems. Additionally, I can offer valuable computer guidance to help you navigate any technical challenges. Whether you require administrative or technical support, I am here to assist you efficiently and effectively. SKILLS

● Adaptability

● Detail

Oriented

● Teamwork

● Microsoft

Office

● Adobe Acrobat

● Data Analysis

● Troubleshooting

● Schedule

Management

● Problem Solving

● Dependable

● Spanish: Fluent

● Planning

● Service Oriented

● C++

● Java

● QuickBooks Online

● QuickBooks payroll

● Oracle PL/SQL

● SAP FI

● Microsoft Office

PROFESSIONAL EXPERIENCE

JB Appliance Service Llc Damascus, MD

Service Field Manager January 2020 - Present

● Demonstrated exceptional problem-solving skills by effectively resolving basic technical issues over the phone and email, ensuring customer satisfaction.

● Implemented a streamlined solution for scheduling service calls in the Maryland and Washington, DC area, optimizing efficiency and customer service.

● Successfully managed communications with Regional Managers in the appliance industry, resolving warranty-related repair issues and ensuring customer satisfaction.

● Meticulously documented and tracked service tickets, incidents, and alerts, enabling prompt action from manufacturers and ensuring timely resolution.

● Generated comprehensive reports to anticipate and procure necessary supplies prior to technician visits, reducing repair time and improving customer experience.

● Proficiently managed accounts payable and receivable, including invoicing and billing, utilizing QuickBooks for accurate financial management.

● Played a crucial role in training new employees, equipping them with the necessary tools and knowledge to provide exceptional in-home services.

Charles W. Gilchrist Center for Cultural Diversity Wheaton, MD Instructor – Basic Computer (Volunteer) 07/2015 – 12/2015

● Personalized instruction to meet the unique needs and abilities of each student, ensuring effective learning outcomes.

● Empower students with safe internet browsing techniques, effective information searching, and proficient email communication.

● Fostered a culture of regular practice and repetition to solidify learning and foster self-assurance.

● Demonstrated patience and flexibility in adapting teaching methods to accommodate the learning pace and style of older individuals.

JBI Services Llc Gaithersburg, MD

Administrative Assistant 01/2014 – 07/2023

● Developed and implemented performance requirements, resulting in improved customer service delivery and satisfaction.

● Managed effective communications with vendors and customers, ensuring seamless information exchange and relationship management.

● Developed a comprehensive customer and service management database using Excel, optimizing data organization and accessibility.

● Answered phone calls, took detailed messages, and responded to emails promptly, enduring efficient communication and customer support.

● Resolved customer issues and complaints quickly and professionally, providing effective solutions and ensuring customer satisfaction.

● Responsible for accounts payable and accounts receivable, data entry, generating checks, and customer/supplier communication using QuickBooks.

IBM Del Peru Lima - Peru

SAP FI Analyst 05/2013 – 07/2013

● Provided expert technical support and troubleshooting assistance to end-users of SAP FI, ensuring smooth system operations and user satisfaction.

● Collaborated closely with other IT team members to escalate and resolve complex SAP issues, minimizing downtime and maximizing efficiency.

● Conducted comprehensive user training sessions, guiding users on SAP functionality and best practices, resulting in increased user proficiency and productivity.

● Provided technical support to agents over the phone and via email, guiding them through complex processes to ensure successful completion.

● Stayed up-to-date with SAP updates and advancements, ensuring a thorough understanding of the latest features and functionalities to provide effective support.

● Maintained strict confidentiality and handled sensitive information with utmost discretion, ensuring data security and privacy. IBM Business Services Lima - Peru

Help Desk Support 09/2012 – 05/2013

● Thrived in fast-paced environments, effectively managing multiple tasks and priorities while maintaining a high level of attention to detail.

● Managed and prioritized a high volume of support tickets, consistently meeting or exceeding response and resolution time targets.

● Streamlined Active Directory administration processes, resulting in improved user management and access control.

● Demonstrated knowledge of ITIL best practices, contributing to the development and implementation of standardized IT support processes.

● Maintained accurate documentation and reporting of support activities, facilitating knowledge sharing and future issue resolution.

HGM Soporte y Soluciones de Sistemas S.A.C Lima - Peru Help Desk Analyst ATU SOAP 01/2009 – 09/2010

● Successfully resolved software and network issues through phone or email, ensuring minimal disruption to operations.

● Registering incidents and resolutions using a ticketing system, maintaining accurate documentation for future reference and analysis.

● Demonstrated strong problem-solving skills by escalating unresolved issues to appropriate IT Teams for further investigation or resolution.

● Assisted users with software installations, and configurations, ensuring compatibility and adherence to IT policies and procedures.

EDUCATION

LINCESES AND CERTIFICATIONS

Computer Hardware Basics by Cisco Maryland – USA

Jan. 2024

SQL Data Modeling by Cibertec Lima - Peru

Oct. 2010

Oracle PL/SQL Programming by Instituto Peruano de Ciencias Aplicadas Lima- Peru August 2009

Office Solutions and Computer Assembly by Instituto SISE Lima - Peru Feb. 2004

Frederick Community College Frederick, MD

Associate of Science: STEM Technology

Graduated with Honors (GPA 3.7)

Cibertec

Associate of Science: Computer Information

05/2020

Lima - Peru

06/2009

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