Lorraine Harbison
Cranberry Township, PA 16066
ad3i1y@r.postjobfree.com
SKILLS
● Office Administration
● Proficient in Insurance Verification
● Skilled in Medical Billing (ROX)
● Benefits Administration Competence
● Proficient in Microsoft Office Suite and Various Office Equipment
● Exceptional Customer and Personal Service
● Efficient Time Management
● Strong Clerical Skills
● Adept with Computers and Electronics
● Adherence to Legal Mandates (HIPAA, Federal False Claims Act, etc.) EXPERIENCE
Powerback Rehabilitation, Cranberry Township, PA - Benefits Verification Specialist
JANUARY 2019 - JUNE 2023
● Collect and organize benefit data from various payers, ensuring a clear understanding for staff and patients.
● Execute patient insurance benefit verification requests promptly through online insurance portals.
● Update records and communicate effectively with the Authorization team to facilitate smooth workflows.
● Ensure compliance with legal requirements, standards, and policies in benefit verification processes.
North Hills Orthopedic and Sports Physical Therapy, Wexford, PA - Administrative Professional
FEBRUARY 2013 - JULY 2018
● Welcomed patients with a friendly demeanor, creating a positive first impression.
● Conducted benefits verification and facilitated billing processes.
● Managed patient appointments with efficiency.
● Managed various office equipment to support daily operations. Allstate Insurance Company, Cranberry Township, PA - Administrative Generalist
JUNE 2008 - AUGUST 2011
● Provided administrative support in managing office tasks and addressing customer inquiries.
● Applied problem-solving skills to handle customer concerns and ensure satisfaction.
● Collaborated with team members to enhance overall office efficiency. Gregg Industrial Services - Administrative Assistant AUGUST 2007 - JUNE 2008
● Supported administrative functions, including document management and coordination.
● Demonstrated proficiency in office administration tasks. McCauley, Celin & Associates, Wexford, PA - Front Office Assistant/Eyewear Technician
FEBRUARY 2006 - AUGUST 2007
● Greeted clients and managed front-office responsibilities.
● Assisted as an eyewear technician, showcasing attention to detail.
● Engaged in clerical duties and maintained a professional office environment.
Mine Safety Appliances - Customer Service Representative JANUARY 1987 - JULY 1999
● Provided excellent customer service in a dynamic work environment.
● Demonstrated active listening and problem-solving skills to address customer needs.
EDUCATION
ICM School of Business, Pittsburgh, PA
JUNE 1986
Seneca Valley High School, Harmony, PA - Diploma
JUNE 1985
REFERENCES AVAILABLE UPON REQUEST