Denese Ross

Columbus, OH *****

ad3ht9@r.postjobfree.com

+1-614-***-****

My name is Denese Ross, I’m looking for a job where there is room for growth. I’m always willing to learn highly motivated individual.

Work Experience

Patient Experience Specialist

OSU MEDICAL CENTER - Columbus, OH

September 2022 to Present

Assisting patients and visitors with checking in. Transfer patient to designated area in the facility Customer Service Representative

Automated Health systems

September 2013 to March 2022

Inbound and out bound call center. Enrollment specialist. My care Ohio enrollment. Application processing Education

High school or equivalent

Skills

• CSR

• Customer Care

• Call Center

• Customer Service

• Customer Support

• Manufacturing

Assessments

Call center customer service — Completed

April 2022

Demonstrating customer service skills in a call center setting Full results: Completed

Customer service — Proficient

April 2022

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

April 2022

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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