ANNA ONGTENGCO

RN. BS. CCM.

Case Manager

PROFILE

I have an unwavering commitment to

excellence, and I’ve orchestrated the

recruitment, training and supervision

of a highly skilled team of nurse field

case managers spanning Illinois, Iowa

and Wisconsin. My leadership is

underscored by a strategic focus on

quality service, manifested through

clear open communication,

meticulous mentoring and adherence

to guidelines through performance

audits. Seamless collaboration

characterizes my interactions with

customers, fostering an environment

where empathy and innovation thrive.

I take pride in my continuous pursuit of

knowledge, evidenced by my

participation in online courses and

seminars, ensuring that I stay at the

forefront of nursing and medical

trends. This dedication fortifies my

robust relationships with internal and

external customers.

CONTACT

PHONE:

331-***-****

EMAIL:

ad3ht5@r.postjobfree.com

SKILLS

Management Field Nurse Case

Managers

Hiring and training

Performance Improvement

EDUCATION

5/2000 - National Lewis University – Wheaton, Il

Bachelor's Science Degree

6/1990 Richard Daley College - Chicago, IL

Class President

Associate Degree- RN license

WORK EXPERIENCE

1/1/21-9/30/23 Supervisor -Genex Services Schaumburg, IL

• Supervised Field Case Management (FCM) daily

operations.

• Effectively conducted coaching and training initiatives while randomly assessing and monitoring strict

adherence to quality and compliance with the

standards of case management and individual handling guidelines of each account.

8/2003 – 12/32/20 - Regional Manager – COVENTRY Health Care Worker’s Compensation Services Rosemont, IL

• Led a team of Field Case Managers in multiple States ensuring exceptional care and securing results of safe and appropriate early RTW by delivering quality service proven thru audits internal and external thru round tables yielding to an advantageous informed decision-making for account executives, guiding them in planning the next steps for a more cost-effective claims decision. 10/2001 - 8/2003 & 1/1995 - 7/1998 - Medical Services Consultant Crawford and Company – Schaumburg, IL

• Successfully managed workers compensation medical cases in the field. Attending appointments obtaining status update and changes in treatment plan and

outcomes for RTW; Ensured claimant is complying to Team building

Case Assignment

Data Analysis

Documentation

Medical Case Management

Utilization Management

Discharge Planning Medical Necessity

Communication

Presentation/Teaching

RTW coordination

Cost Containment

Effective Coaching Patient Education

Treatment Monitoring

Mentorship/ Leadership

Decision Making

Goal setting, monitoring and

evaluation

Case Management Product Quality

(QA/QC) Orthopedics/ Neurosurgery

Case Handling

Auditing

Workers' Compensation

Microsoft Proficient

treatment and is progressing. Ensured employers were updated with RTW and light duty accommodation was

provided when available. Communication was

maintained with all parties by phone and created

monthly update reports.

7/1998 - 9/2001 - Disability Management Consultant - Laidlaw, Inc. - Naperville, IL

• Developed comprehensive guidelines and procedures for effective case management in-house. Implemented rigorous cost-containment measures. Instrumental in choosing Occupational Health Facilities for local offices and authored corresponding handling instructions.

7/1990 - 12/1994 - Nurse Manager - Mercy Hospital and Medical center – Chicago, IL

• Exemplified leadership as a charge nurse and preceptor, managing diverse responsibilities across ortho,

neurosurgical, diabetes, pediatric clinic, surgical units, nurse recruitment, utilization review, discharge planning, and pioneered outpatient stereotactic radio-surgery multidisciplinary team to enhance quality of care pre and post treatments.

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