Customer Service Team Members
Resume:
ALYSSA
BOWEN
ad3hr2@r.postjobfree.com
Covington, GA 30014
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
PROFESSIONAL SUMMARY
Macys Retail Holdings, LLC - CXC/Customer Exeperience Colleague Lithonia • 08/2021 - Current
Citi Trends - 1st Assistant Manager
Covington, GA • 06/2004 - 03/2013
WORK HISTORY
Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
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• Investigated and resolved customer inquiries and complaints quickly. Exhibited high energy and professionalism when dealing with clients and staff.
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Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
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• Delivered prompt service to prioritize customer needs. Responded to customer requests, offering excellent support and tailored recommendations to address needs.
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Supervised day-to-day operations to meet performance, quality and service expectations.
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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
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Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
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Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
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Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
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Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
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Helped with planning schedules and delegating assignments to meet coverage and service demands.
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Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
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SKILLS
• Time Management
• Social Perceptiveness
• Office Meetings
• Active Listening
Charles Lincoln Harper High
Atlanta, CA • 06/1984
High School Diploma
EDUCATION
Mentored team members to enhance professional development and accountability in workplace.
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