Amar H Dindiyal

Phone: 352-***-****

ad3hp3@r.postjobfree.com

Professional Experience:

Possess over 10 years of IT experience specifically in the enterprise desktop support. Bear solid understanding of Active Directory, Group Policies, LDS and Microsoft SCCM platforms. Additionally, bring experience in application scripting and administration tools including, but not limited to, PowerShell Script, and EMCO Package Builder. Possess working knowledge of Windows Servers, Windows Registry, DNS, and TCP configuration. Capable of quickly adapting to changing environments, flexible and a committed individual with excellent communication skills. Capable of providing remote support with the use of various remote-control utilities.

Skills:

System and Software:

•LogicMonitor

•ConcordFax

•ServiceNow

•Microsoft LDS

•Microsoft SCCM 2012 R2

•MS IIS

•MS Active Directory

•Azure Active Directory

•MS Teams

•MS Office Suite 2013, 2016, O365

•MS Windows Deployment Service

•Microsoft Deployment Toolkit

•Remedy

•Terminal Services

•Dameware Remote Control

•Scripting language (PowerShell)

•Sysinternals Suite

•Sysmark Benchmarking 2012

•MS Windows Server (2003, 2008, and 2012)

•Windows 7, 8.1, 10

•Microsoft Endpoint Protection

•Norton Antivirus Corporate

•Watch Guard Firewall

•McAfee Antivirus

•AVG Antivirus

•MimeCast Secure Email Gateway

•IronPort Secure Email Gateway

•Barracuda

Education:

Strayer University, Maitland, FL

Masters of Science in Information Technology, December, 2016

Bachelors of Science in Information Technology, July, 2013

Certificate: Computer Security Completed

Associates Degree in Information Technology Completed

Studies: Computer Forensics Investigation, Cyber Security Technology

Homeland Security Management, Web Development Technology

Ace Computer Training, Forest Hills, NY

CCNA training: Cisco Certified Network Associate training, September 2003

Global Knowledge, Cary, NC

Design and Deploying MS Exchange 2016, August 2016

Global Knowledge, Cary, NC

Administering MS Exchange 2016, August 2016

Amazon Web Services

AWS Certified Cloud Practitioner 4/19 – 4/22

Experience:

Flagler Technologies Boca Raton, OH

Exchange/Cloud Engineer 3/21 – 10/23

Engage effectively with customers, vendors, and other team members

Support and maintain Office 365 / Exchange Online / Azure AD

Setup Microsoft System Center Configuration Manager for enterprise-wide application push for customer

Automated exchange reports for customer with the use of PowerShell

Assisted in setting up AD environment for customer

Helps the customer troubleshoot OS related issues

Assisted in the migration of email environment

Engage effectively with customers, vendors, and other team members

RoundTower Technologies Cincinnati, OH

Senior Systems Engineer – Application Support 2/18 – 2/21

Support of LogicMonitor setup and configuration

Support of Office 365 / Exchange Online / Azure AD

Participate in daily operation of customer Exchange, O365 and other messaging environments

Configure and tune monitoring tools to allow RoundTower to proactively manage customer environments

Manage anti-virus platforms for RoundTower clients

Engage effectively with customers, vendors, and other team members

Train and mentor other team members to strengthen skills across the team

Obtain and/or maintain technical skills required to meet the obligations of our customers

Document operational processes and procedures to optimize support and management of deployed systems

Be proactive in spotting and fixing potential problems

Provide emergency after-hours support as part of a scheduled on-call rotation

Provide periodic after-hours support for scheduled maintenance activities

St Lucie County Board of County Commissioner Fort Pierce, FL

Network Administrator 12/15 – 2/18

Setup and configure Microsoft Network Policy Server.

Setup Microsoft LDS for Cisco phone system integration.

Configure DHCP failover between two DHCP server.

Setup and manage Microsoft System Center Configuration Manager for enterprise wide application push.

Setup and manage MDM Solution.

Configure and manage Brocade switches.

Implement 802.1x machine and user authentication.

Establishing and controlling system access and security.

Monitoring to optimize system performance and initiate recovery action after system failures.

Must design, implement and monitor regular housekeeping procedures including data retention and back-ups in order to preserve the security and integrity of all data.

Management of the distribution and retention of data on various storage devices. Co-ordination of system updates and replacement.

Coordination of support staff work and provision of training in system use and access. Performs related work as requested or assigned

St Lucie County Board of County Commissioner Fort Pierce, FL

Operation Section Supervisor 2/15 – 12/15

Provide supervision function of information technology technical support to include personal computer system hardware and software set up, installation, network operations connectivity and administration, application software support & training, maintenance, problem regular status reports for areas of responsibility including the up time, down time, trouble reports, traffic loads, bottlenecks, scheduled and unscheduled maintenance and make suggestions for improvements.

Provide customer support for information technologies utilized by the County.

Resolve reported problems in an orderly and expedient manner.

Plan activities to accomplish the workload effectively.

Analyze solutions.

Plans, designs and recommends solutions to address customer requirements including; software, hardware, network communications/internet access, training and interfaces to other applications.

Performs assigned duties under the general supervision of the Manager overseeing the Section Supervisor

St Lucie County Board of County Commissioner Fort Pierce, FL

Network Desktop Support Technician 12/13 – 2/15

Setup Microsoft LDS server for integration with VOIP phone system.

Created Microsoft LDS instance to sync Active Directory user account.

Setup, configure and manage SCCM 2012 Server

Managed Microsoft SCCM deployments for enterprise-wide deployment.

Continually looked for ways to improve, optimize, and streamline software deployment process in order to ensure smooth, uninterrupted delivery to the end users.

Started to implement SCCM OS deployment to deploy corporate images remotely.

Setup SCCM remote control function, limited to specific support users, in order to provide remote support company wide..

Setup, configure and maintained VMWare testing environment for VDI testing.

Utilized windows 7 Thin PC along and VMWare Horizon View for VDI testing.

Created Microsoft Windows Installer packages using EMCO MSI packager.

Setup, configure and manage AVG Antivirus server.

Setup, configure and maintained Microsoft WDS/MDT server.

Created and maintained MDT desktop image for imaging company’s desktop.

Automate deployment AVG client software to all company owned machines.

Utilize Microsoft USMT to migrate users profile from one machine to another.

Provide customer support for information technologies to the organization

Provide technical support remotely for hardware and software.

Implemented new imaging process that meets the needs of the IT department.

Implemented management system for deploying software throughout the organization

Multitask daily work load and providing timely response to customers.

Assisted with Group Policies management.

Migrated machines from one domain to the root domain for the organization.

Manage, maintained and deployed new antivirus software throughout the organization

Florida Power & Light Juno Beach, FL

Client Systems Engineering (Contract) 3/13 – 9/13

Setup, configure and maintained Microsoft WDS/MDT server.

Created and maintained MDT desktop image for imaging company’s desktop.

Provide imaging support for over 48 different devices (desktop and laptops)

Tier III support for to every software in the company.

Support Microsoft User State Migration Tool (USMT)

Create images base on a cycle with windows patches and updates along with embedding applications into the image.

Running benchmark testing on new devices on an as needed basis.

Liberty Medical Supply Port St Lucie, FL

MIS Technician Level II 09/08 – 3/13

Setup, configure and maintained Microsoft WDS/MDT server.

Created and maintained MDT desktop image for imaging company’s desktop.

Converted images from RIS to WDS image.

Provide hardware support for over 2000 desktop PCs and 250 printers located at three locations, work at home users, and other remote users

Install, configure and replace PCs & printers.

Facilitate the moving of PCs & printers.

Manage the OS configurations & images.

Automated operating system images installation over different hardware.

Troubleshoot application related issues with MS Office, Citrix, and in-house application.

Site Lead for PC Refresh, managing machine refresh for three sites.

Maintaining technical documents such as SOP’s, and How To documentation.

Updating asset information in Remedy for tracking purposes.

Windows 7 Training in preparation to move from Windows XP to Windows 7

Utilize various tools for installation of applications remotely.

Corporate training on Microsoft Virtualization

Lockheed Martin Enterprise Service Desk Orlando, FL

Service Desk Analyst/Priority Management (Contract) 10/07 – 08/08

Support for SAP account (password resets)

RSA/VPN troubleshooting and password reset.

Support for Lockheed employee’s in the US, Canada, and UK.

Remote Support using Remote Assistance and NetMeeting.

Logging tickets into Remedy ticketing system.

managing high, critical and business critical issues

Notifying the appropriate groups to get the issues work on.

Making sure that high and critical issues are updated in a timely fashion.

Verifying that the issues are resolved and notifying the appropriate groups.

Stryker Imaging Dallas, TX

IT Support Technician 8/05 – 8/07

Configure and maintained the availability of company computer resources including servers, workstations, laptops, printers

Create and maintain user accounts, policies, distribution and security group within Active Directory

Maintain and apply security and operating system patches and enhancements on servers, pc’s and laptops

Maintained system tape backups and implemented disaster recovery plan

Create and maintained inventory of IT assets

Help Desk / End-user support for hardware, software and Windows operating systems

Configure and support Windows Server 2003, Microsoft SharePoint Portal Server 2003, Microsoft IIS

Build desktop, tower, and rack mountable servers from scratch, for internal and remote users.

Manage and maintain remote user support using LANDesk and DameWare.

Responsible for the deployment of operating system, software and Microsoft patch via LANDesk, group policy and MS Business Desktop Deployment.

Create and maintain login script for printer mapping, users and departmental drives.

Greenberg & Traurig Miami, FL

Helpdesk Technician, (Contract) 1/05 – 5/05

Troubleshoot and resolve software issues; Word Tricks and List Tricks, HP Digital Sender.

Configure and maintained the availability of company computer resources including servers, workstations, laptops, printers

Troubleshoot and resolve computer issues; network connectivity, performance, and software not working.

Build desktop, tower, and laptop from scratch, for remote users.

BankUnited Miami Lakes, FL

Desktop Support Analyst (Contract) 11/04 – 12/04

Configure and maintained the availability of company computer resources including servers, workstations, laptops, printers

Troubleshoot and resolve computer and software issues.

Deploy software and hardware in a specific location.

Build desktop and tower from scratch, for internal users.

Mortgage Systems International Sunrise, FL

Systems Technician (Contract) 7/04 – 8/04

Configure and maintain computers with Lotus Notes, Nortel Extranet Client software.

Moving users from one department to another department.

Troubleshoot and resolve computer issues; network connectivity, performance, software, freezing, hardware issues with video cards.

Prioritize trouble tickets assigned to me.

Lennar Corp Miami, FL

Desktop Support Analyst (Contract) 5/04 – 7/04

Troubleshoot and resolve network connection to printers.

Troubleshoot and resolve internet connection from a LAN.

Troubleshoot network login issue and software login issue.

Configure and troubleshoot Lotus Notes application.

Provide PC support for Compaq Evo and Desktop PC.

The Answer Group Margate, FL

Technical Support Engineer (Contract) 2/04 – 5/04

Troubleshoot DSL connection for BellSouth customers.

Assist BellSouth customers on connecting to the Internet.

Update modems provided by BellSouth to their customers.

Troubleshoot D-Link and Linksys routers for BellSouth customers.

Evan P Mondshine DDS PC Forest Hills, NY

Network Administrator Consultant, 7/03 – 12/04

Setup and administered the following Windows 2000 components and essential services: DNS, DHCP, Microsoft Active Directory, Microsoft IIS, Microsoft Software Update Service

Configure and maintain Microsoft Exchange Messaging system internally.

Configure and maintain Database Administrative tasks such as backup and restores data from Microsoft 2000 SQL Server

Resolve and maintain network connectivity issues for servers, workstations, and printers.

Troubleshoot and resolve software problems with Mogo Inc.

Setup, configure, and maintained a Norton Antivirus Corporate Edition 8.0 on the server and workstations.

R&B Computer Systems Inc. Flushing, NY

Network Engineer 10/00 – 9/03

Setup and administered the following Windows 2000 components and essential services: DNS, DHCP, Microsoft Active Directory, and Microsoft IIS.

Configure and maintain Database Administrative tasks such as Backup and restores.

Resolve and maintain network connectivity issues for servers, workstations, printers and queues in the Merck infrastructure that result from the implementation of TCP/IP, DHCP, and Exchange Mail Server.

Improve procedures to minimize down time by ensuring that the latest hardware and software upgrades are current. These include the constant updating of Microsoft Service Packs, Hot Fixes, and hardware drivers

Provide support, installation, maintenance, and upgrades of Dell PowerEdge 2300, 2400, 1400SC and Precision Workstation 530, 410, 220 and related peripherals.

Provide technical support and assistance for remote users of their user information and the installation of the HammerTrade trading system.

References Available Upon Request

Contact this candidate