Vice President Customer Service

CANDACE A. WILLIAMS

**** **** ***, *******, ** **801 Cell: 620-***-**** ad3heb@r.postjobfree.com

SUMMARY

An academic who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable and friendly associate who quickly learns and masters new concepts and skills. Passionate about helping customers and staff, while creating a satisfying professional experience. Upbeat and flexible with many years of experience in a university setting. Driven and results-focused professional seeking an associate position in a fast-paced education environment. Service-focused professional and friendly team player with a knack for building productive working relationships.

SKILLS

Microsoft Excel, Word, and PowerPoint 10 Key

INTERESTS

As an undergrad at Emporia State University I was in multiple cultural based clubs. I was nominated and served as the president, vice president, and secretary in the Anthropology Club. I also served as the secretary and vice president in the Anime Club.

EXPERIENCE

EMPORIA STATE UNIVERSITY

Custodial Specialist

Emporia, KS

02/2020 to Present

A professional who specialized custodial services for University facilities, such as floor evaluation, cleaning, and finishing, carpet and upholstery maintenance, cleaning building furnishings, laundry operations, and/or other procedures using specialty cleaning chemicals.

NEWMAN REGIONAL HEALTH

Emporia, KS

Environmental Services Aide 07/2021-10/2021

A professional who specialized custodial services for hospital facilities, such as floor evaluation, cleaning, and finishing, carpet and upholstery maintenance, cleaning building furnishings, laundry operations, and/or other procedures using specialty cleaning chemicals.

GENESIS HEALTH CLUBS

Emporia, KS

Fitness Instructor

12/2017 to 05/2021

Explained ways to measure exercise intensity for the best results. Designed each class to match the skill and learning levels of all participants. Suggested exercise modifications to individual students to avoid strain and injury. Cleaned and organized the studio after each group fitness class. Encouraged members to continue attending group fitness classes. Prepared teaching area for each class and returned all equipment to storage at the end of class. Tracked class attendance and monitored class size to gauge the effectiveness of promotions. Promoted club programs, products and services to participants. Corrected dangerous movements and suggested alternate exercises. Set up equipment, tested microphone and selected music prior to each class. Set up equipment, tested microphone and selected music prior to each class.

USD 253

Emporia, KS

Paraeducator/Assistant Custodian

08/2012 to 07/2017

Applied the positive reinforcement method to redirect negative behaviors. Assisted 7 children per station during small group learning periods. Conducted small group and individual classroom activities based on differentiated learning needs.Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Helped prepare daily lesson plans for activities and lessons. Encouraged students to be understanding of and helpful to others. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Physically and verbally interacted with students throughout the day to keep them engaged. Communicated effectively with educators from various grade levels. Supported students in developing strategies for individual needs and classroom group dynamics.

NAKA-KON ANIME CONVENTION

Overland Park, KS

02/2008 to present

As a vendor staff member I report to my director and assist with major planning as well as at-convention tasks. Most of the vendor

staff report exclusively to one sector, but in some situations I might work closely with another Director on major projects. As a vendor staff member I contribute a minimum of 40 hours before and during the convention, making my commitment and responsibilities considerably less than a Director's. Served as the central point of contact for all outside vendors needing to gain access to the building. Supplied key cards and building access to employees and visitors.Collaborated with other administrative team members, human resources and the finance department on special projects and events.

EDUCATION AND TRAINING BACHELOR OF ART AND SCIENCE: HISTORY AND SOCIOLOGY

2012

Emporia State University, Emporia, KS

FIELD SCHOOL COMPLETION : ARCHEOLOGY

2010

Kansas State University, Manhattan, KS

Archeological Field Study 3.0 Emporia High School

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