GURUNEELAN.S

No : **A, kannabiran koil Street, pallikarani, Chennai Pincode -

600100

637-***-**** ad3hcq@r.postjobfree.com

OBJECTIVE

Looking for a challenging role in a reputable organization to utilize my engineering skills that can contribute to the company’s growth as well as enhance my knowledge by exploring new things. EXPERIENCE

Cognizant Technology Solutions

Jan - 2022 - Feb - 2022

System engineer

Detailed understanding of troubleshooting methodologies. Experience troubleshooting windows-based workstation and applications and operating systems. Good team player able to engage in many different day-to-day tasks. Provides technical support (help desk) to users by troubleshooting problems related the network or platform performance.

Documents procedures and troubleshooting procedures related to systems, networks, software, and hardware.

Research and identify solutions to software and hardware issues. Configure operating system and install the software.

Troubleshooting, Repairing technical issues.

Speaking to users to quickly get the root of their problem then providing timely and accurate customer feedback.

Talking users through a series of actions to resolve a problem. Following up with users to ensure the problem is resolved. Using remote desktop connection for immediate support. Following standard procedures for proper escalation of unresolved. Managing multiple users at one time through Teams or LogMeIn. Provides Level-1 IT Infra support.

EDUCATION

ARUMUGAM PILLAI SEETHAI AMMAL COLLEGE, THIRUPATHUR —BACHELOR OF COMPUTER SCIENCE JUNE 2017 - APRIL 2020 CGPA-5.6.

B.sc ( Computer science )

60%

SKILLS

1. Hardware & Networking concepts. 2. Hardware Desktop Operating system knowledge. 3. Remote Support.

4. Microsoft standard office product knowledge and office package troubleshooting. 5. Domain configuration.

6. Network skill sets. 7. Cisco anyconnect troubleshooting. 8. Asset management. 9. Hardware troubleshooting. 10. Problem analysis.

ADDITIONAL INFORMATION

GURUNEELAN.S

Proficient in helpdesk ticket system such as Service Now and Remedy. Proficient in Remote tool such as LogMeIn

DECLARATION

I hereby declare that, the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.