Robin Eiselstein
Johnson City, TN *****
ad3hc9@r.postjobfree.com
Experienced in guest services with over 25 years of experience in the field with an excellent reputation for resolving problems and improving customer satisfaction. Work Experience
Personal Assistant
private - Johnson City, TN
March 2023 to Present
Provides assistance in household duties, pet care, child care and organization. .
• Assists in household maintenance, laundry, and various duties.
• Provides child care and pet care when the family is in and out of town.
• Transports children to various activities.
• Runs errands as needed for household needs.
• Organizes and maintains home for the owners.
Reservation Specialist- Seasonal
Nantahala Outdoor Center - Bryson City, NC
May 2023 to September 2023
Provides a high level of customer service to each person by engaging the customer to determine the best location for a whitewater trip to meet each member of a family or group.
• Provides the customer with information about 6 different river locations and activities. Market the various experiences the guest is seeking to ensure a return visit every year.
• Works to resolve various issues and discrepancies for the customers.
• Provides a high level of customer service to each person by engaging the customer and utilizing excellent listening, problem solving and interpersonal skills.
• Provides the customer with information about availability and pricing.
• Works to resolve various issues and discrepancies for the customers.
• Meets guest expectations with activities offered at each location.
• Ensures the guest expectations are met with each activity.
• Provide information about lodging options available at the Bryson City campus. Reservation Specialist
Vacasa - Portland, OR
May 2022 to August 2022
• Processing requests for information on nationwide vacation rental properties.
• Works to resolve various issues and discrepancies for the customers.
• Provides a high level of customer service to each person by engaging the customer and utilizing excellent listening, problem solving and interpersonal skills.
• Primarily worked with the outside platform VRBO guest emails.
• Works to resolve various issues and discrepancies for the customers.
• Meets guest expectations with details on the properties.
• Ensures the guest expectations are met.
• Answered overflow guest calls when needed.
Administrative Assistant
Chattanooga Vacation Rentals - Chattanooga, TN
January 2021 to May 2022
• Assists in documentation of owner information.
• Provides assistance to our onboarding manager to ensure each property is the best fit with our program.
• Organizes and files home documents, insurance and inspections.
• Provides vendor service inspections for each home and schedules service accordingly.
• Describes the property in detail for our website and outside platforms.
• Organize photos of each home to best utilize layout. Reservationist
Chattanooga Vacation Rentals - Chattanooga, TN
April 2015 to May 2022
• Provides a high level of customer service to each person by engaging the customer and utilizing excellent listening and interpersonal skills.
• Provides the customer with information about availability and pricing.
• Works to resolve various issues and discrepancies for the customers.
• Provides billing information over the phone.
• Reaches out to the guest by phone meets their satisfaction and to answer any questions.
• Answers incoming calls and develops a friendly rapport with potential guests while answering questions, making recommendations in order to lead a booking.
• Carries out day to day duties accurately and efficiently.
• Affective at learning new skills and applying them to daily tasks to achieve efficiency and productivity.
• Prepares customer invoices, processes payments, processes refunds and cancellation request.
• Manages online booking inquiries and assists guests and travel partners with questions throughout the entire booking cycle.
Education
Associate of Science
Chattanooga State Community
College
Skills
• Excellent customer service skills
• Works well as an independent agent or in a
• Strong organizational skills with individual and team environment (10+ years)
• Strong problem-solving ability
• Open and communicative with guests about properties and their interest.
• Childcare
• Personal Assistant Experience
• Animal Care
• Meal Preparation