Bethesda, MD ***** 240-***-**** ad3h4n@r.postjobfree.com

ENIOLA BALOGUN

Experienced and detail-oriented Backoffice Support Representative with over 6 years of expertise in customer service, sales, and appointment setting. Proven track record in efficiently and accurately processing data, maintaining high levels of confidentiality, and exceeding productivity and quality metrics.

PROFESSIONAL

SUMMARY

SKILLS Accurate data entry and

organization

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Proficient in computer and

data entry skills

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Strong analytical skills with

a detail-oriented aptitude

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Effective communication

and time management

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Experience in back-office

processing, emphasizing

quality and productivity

metrics

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● Complaint Resolution

● Microsoft Excel

Customer Relationship

Management (CRM)

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CUSTOMER SERVICE REPRESENTATIVE 10/2022 to Current Mustard Grain Projects LLC, George, IA

APPOINTMENT SETTER / CUSTOMER SERVICE REPRESENTATI 01/2017 to 09/2022 Voltsite, Virginia

WORK HISTORY

● Successfully managed customer inquiries and issues, ensuring high satisfaction levels. Applied effective communication and time management skills to handle various tasks concurrently.

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● Collaborated with team members to identify trends and enhance service activity.

● Streamlined call center processes for improved efficiency and reduced wait times. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Exceeded performance metrics consistently, earning recognition as a top performer within the team.

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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Efficiently scheduled and coordinated appointments, demonstrating effective multitasking abilities.

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● Ensured transparent and professional communication with clients. Demonstrated strong analytical skills in achieving sales targets and promoting product knowledge.

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● Maintained excellent client relationships, reinforcing high customer service standards.

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● Increased appointment setting success by developing targeted call lists based on potential client needs.

Enhanced customer relationships through timely and professional follow-ups with prospective clients.

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Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.

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Implemented multi-channel outreach efforts, utilizing email campaigns, social media messaging, and direct mail in addition to phone calls.

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Allover Central College, Nigeria

Associate Degree, Computer Science, 10/2021

EDUCATION

CERTIFICATIONS Scrum master

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