SUMMARY

HIGHLIGHTS

EXPERIENCE

ANDREA DISHER

**** ******** *** ** **, Triangle, VA 22172 H: 703-***-**** ad3h3c@r.postjobfree.com Experienced Dispatcher committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Dispatcher with more than 10 years experience in technical operations and customer service. Excellent communication and interpersonal skills. Fast learner and reliable. Excellent problem-solving

abilities

Fast Learner

Windows 10

Microsoft Office/Word/Exel

Excellent Communication Skills

Highly Dependable

Data Entry

Excellent attention to detail

04/2016 to Current Dispatcher

American Residential Services LLC Manassas, VA

Answer customer calls in a busy office environment Schedule technicians to jobs based on customer issue, tech specialty and geographic efficiencies

Assist customers in a professional manner

Provide timely response and feedback to the customer regarding customer questions.

Make outbound calls to customer to schedule appointments for their maintenance agreement

Enter Customer data in the computer

Direct technicians by radio and tracking

02/2016 to 03/2016 Dispatcher

Infinite Lorton, VA

Responsible for supervising and coordinating the activities of dispatchers engaged in receiving and reviewing service calls and scheduling orders of installation and repairs.

Responsible for call ahead and scheduler/router.

Responsible for creating the conditions for employee development, estimating personnel needs, assigning work, meeting completion dates and interpreting and insuring consistent application of organizational policies.

Processed incoming calls to provide proper man power at peak hours. 09/2014 to 02/2016 Office Adminastrator/Disptacher Communications unlimited Marketing Inc Manassas, VA Managed incoming calls from both customers and technicians. Responsible for supervising and coordinating the activities of dispatchers engaged in receiving and reviewing service calls and scheduling orders of installation and repairs.

Responsible for creating the conditions for employee development, estimating personnel needs, assigning work, meeting completion dates and interpreting and insuring consistent application of organizational skills.

Communicate with supervisors through out the day to ensure all work is distributed efficiently.

Input payroll information into a excel spreadsheet weekly as well as mailing payroll documents to the corporate office. Responsible for collecting daily worksheets from the technicians and uploading them onto the company website as well as filing them properly.

Responsible for daily conference call for commercial technicians and work progress through out the day.

09/2010 to 07/2014 Dispatcher

Communications Unlimited Inc Alexandria, VA

Responsible for supervising and coordinating the activities of dispatchers engaged in receiving and reviewing service calls and scheduling orders of installation and repairs.

Responsible for call ahead and scheduler/router.

Responsible for creating the conditions for employee development, estimating personnel needs, assigning work, meeting completion dates and interpreting and insuring consistent application of organizational policies.

Processed incoming calls to provide proper man power at peak hours. 11/2006 to 09/2010 Dispatcher/Customer Service Representative Comcast Manassas, VA

Responsible for supervising and coordinating the activities of dispatchers engaged in receiving and reviewing service calls and scheduling order of installation and repairs.

Responsible for creating the conditions for employee development, estimating personnel needs, assigning work, meeting completion dates and interpreting and consistent application of organizational policies. Listen to customer queries patiently and solve it. Identify customers needs, wants and desires in conversation and match with company products as well as explaining customers bill and service to them.

Attended training sessions to be able to explain and sell new products to customers.

Also established sales goals and quotas.

03/2006 to 05/2006 Cashier

Macy's Manassas, VA

Operated cash register.

Advised customers on purchases and provided excellent customer EDUCATION

SKILLS

service.

Developed reputation for.

prompt, efficient service.

Maintained thorough knowledge of store merchandise. 11/2005 to 03/2006 Sales Representative

Woodbridge, VA

Made outbound calls to customers throughout the United States selling and upgrading them to Comcast services.

Strong.

outbound telephone skills and experience following scripts. 07/2005 to 08/2005 Direct Sales Representative

Woodbridge, VA

Provided excellent customer service from going door to door in the local area selling and upgrading prospective customers to. Comcast service.

05/2005 to 06/2005 Inventory Specialist

Washington Inventory Services Woodbridge, VA

Responsible for maintenance of accurate inventory. Input data of local vendors inventory in the computer. Record keeping and.

reporting associated with inventory.

Coordinated inventory requirements and procurement details with vendors.

11/2004 to 04/2005 Cashier

Employee Activity Assocation Mclean, VA

Operated cash register.

Advised customers on purchases and provided excellent customer service.

Restocked and organized.

merchandise in the store.

Developed a reputation for prompt, efficient service with high level accuracy.

Maintained thorough.

knowledge of the store merchandise.

2004 High School Diploma

Richard Milburn High School Dumfries, VA

attention to detail, cash register, communications skills, excellent customer service, Data Entry, Dependable, estimating, filing, inventory, mailing, Exel, excel, Microsoft Office, office, Windows 8, Word, organizational skills, organizational, payroll, peak, personnel, policies, problem-solving, procurement, knowledge of store, progress, Fast Learner, receiving, Record keeping, repairs, reporting, router, selling, sales, scheduling, scripts, spreadsheet, supervising, telephone skills, employee development, upgrading, website

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